gertiebaxter

all things pretty!

LA, California

gertiebaxter is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

gertiebaxter is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on December 15, 2016
OUR SHOP WILL BE CLOSED FROM DEC 14-JAN 1. ANY ORDERS PLACED DURING THIS TIME WILL NOT SHIP UNTIL THE WEEK OF JAN 1!

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
REFUND
unfortunately, we do not accept returns. we are a two person shop, and we do our best to keep our items affordable so that everyone may enjoy! therefore, we cannot accept returns for products. sorry, no exceptions!

ANY ITEMS IN OUR {$15 & UNDER} sale section are FINAL SALE. These items cannot be exchanged.

SHIPPING
we do not offer refunds on shipping or shipping upgrades. please see our shipping policies for more information.

EXCHANGE
we do offer an exchange for UNUSED items. the item cannot show any signs of wear, and we must be contacted within 5 days of the original purchase if you wish to exchange. buyers pay for shipping to exchange.

if you are interested in exchanging, please email us the information on the item that you would like to exchange your item for as well as your order number. you will need to ship your item back to us at:

Gertie + Baxter
1444 N. Myers St.
Burbank, CA 91506

**please purchase tracking so that you know when the package has returned to me**

ERRORS
if there is a problem with an item you have received, PLEASE contact me within 5 days so that we can resolve it for you! we do our best to send out the very best, but mistakes do happen. so if something comes up, please let us know so we can fix it!
Payment
PAY PAL
we accept pay pal

CREDIT CARD
we accept credit cards through etsy transaction. just a heads up- if you purchase through etsy's system it will show up as "etsy, brooklyn, ny"

CHECKS & LOCAL PICKUP
not accepted, sorry!
Shipping
SHIPPING LABELS
all products are shipped to the address on pay pal. if the address entered is incorrect or returned due to incorrect address (NSA) the package will be reshipped at the cost of the buyer. your order will not be refunded, you will need to purchase additional shipping to resend your order. normal exchange policies apply.

DOMESTIC & INTERNATIONAL
G&B ships first class (2-5 business days) USPS for all packages under 13 ounces, and parcel post for anything above. if you are looking for UPS or another carrier, please contact me prior to purchase. if you need your order rushed, please use our priority upgrades at checkout.

SHIP DATE
your expected ship date is located on your invoice. please review your invoice to see what date your order should ship. if G+B is late on your ship date, we will upgrade your shipping (priority or express) to ensure same delivery window.

SHIPPING UPGRADES
if you need your items rushed, please use our shipping upgrades at checkout. G&B guarantees to ship your order in the time and manner in which you purchase your upgrade. we are not responsible if USPS is late on your shipment from the upgrade if it is sent in time. you will be issued a tracking number as soon as your order ships. please watch your tracking to make sure the package moves within 24 hours. if you have questions on the whereabouts of your package, please contact your post first. G&B does not follow tracking once the package leaves our studio.

1800ASKUSPS
please call the 1800ASKUSPS customer service line, or log onto www.usps.com to track your package or inquire about your package. once the USPS receives your package and scans acceptance, G+B does not accept responsibility for your package.

CUSTOMS
if you are an international client, you may be responsible for paying taxes on your item. i am required to post the cost of the item that you purchase. (custom tax is variable per country so please check with your post prior to ordering to get the estimate on your purchase). a good website for reference is- http://www.dutycalculator.com
items are shipped usps first class international- once the item leaves the US, you will not see tracking information (the last place will show LA). delivery time for international packages are approximately 7-15 days, however your item may be held up in customs. if you have not received your package within 15 days, please check with your local post to see if they are holding it there. USPS stops tracking packages as soon as it leaves Los Angeles, so you will not see any updates on your package whereabouts until the package is scanned as delivered.

***G+B is NOT responsible for lost, undelivered, or stolen packages. if you are concerned about your package arriving please contact me PRIOR to placing your order to purchase shipping insurance. USPS' quality of service is not a reflection of my service***
Additional policies and FAQs
FEEDBACK:
please remember that this store is how we earn our money to live :) negative feedback is detrimental our etsy business, so please be kind in what you say. we are quick to fix our mistakes, and we appreciate your business. xx

WHOLESALE:
yep! send me a message for details!

COUPON CODES:
coupons are to be entered into "apply coupon code" box at checkout. we cannot go back and fix this once an order is placed, so please make sure it is entered before you finish checking out!

GIFT CERTIFICATES
if you have received a gift certificate, please select "other" as your method of payment, and then type your gift certificate information in the "notes to seller" at checkout. any overages/underpayment will be billed separately via paypal.