GetsMeEveryTime

If your order comes to you damaged, please take several clear pictures and send them along with your message.

I cannot refund your purchase if you damage it. In other words, the shop is not not responsible for pieces broken or damaged by a fall, a child, a pet or an act of God.

If your order, for some odd reason, comes damaged to you in anyway, I'll be happy to replace it! (just send those photos)

If you are truly unhappy with your purchase and would like to return it, the cost of the item only will be refunded to you, not the shipping cost. In addition, you will need to pay to ship it back. First class mail is inexpensive and is a fine way to ship it back. Please let me know that you're sending a return, and I'll refund your money when the item has arrived safely back to me.

***** Note: due to the ever changing climate where I am and where you are, sometimes the humidity affects the shipping. If this happens and there is tissue paper stuck to your order, a paper towel with warm water should do the trick. If that doesn't work, please let me know and I am happy to work with you to fix the problem! Thank you in advance for your patience as I am trying my best to find a sealant that will protect against all types of weather. *****

I accept Paypal, Direct Checkout Credit Card Option and Etsy gift cards.

I typically only ship on Mondays. All custom orders placed by Friday will ship the Monday of the following week. (Note that orders placed on Saturday or Sunday may not ship for two Mondays.)

Orders with add-ons may take longer to ship. Please inquire before placing your order.

If you need the item shipped quickly please email me when you place you order. All orders typically ship first class, but I can upgrade your order to priority mail and bill you for the difference.

If you are an International buyer, your package may only be trackable until it leaves the US, depending on your country.

***** Note: due to the ever changing climate where I am and where you are, sometimes the humidity affects the shipping. If this happens and there is tissue paper stuck to your order, a paper towel with warm water should do the trick. If that doesn't work, please let me know and I am happy to work with you to fix the problem! Thank you in advance for your patience as I am trying my best to find a sealant that will protect against all types of weather. *****

If I mess up, I will do everything in my power to make you happy. We are all human and errors can occur.

If you are not satisfied let me know and I will try and make it so you are happy with your order. While each piece is handmade with care, oversights can sometimes occur as I work quickly to get your order shipped.

If you are unhappy with a custom painted order, please see above. If your custom order is not something that is a regularly stocked item, I will do my best to refund as much of the full purchase price as possible—since additional supplies are typically needed, the refund may be up to, but no more than 20% LESS of what you originally paid. (ex. If you return a $200 for a custom order, your refund will be no less than $160, but potentially not $200.)

***** Note: due to the ever changing climate where I am and where you are, sometimes the humidity affects the shipping. If this happens and there is tissue paper stuck to your order, a paper towel with warm water should do the trick. If that doesn't work, please let me know and I am happy to work with you to fix the problem! Thank you in advance for your patience as I am trying my best to find a sealant that will protect against all types of weather. *****