Personalized gift glassware and apparel

Syracuse, New York
12,461 Sales

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Giftability is taking a short break


Note from shop owner Due to COVID-19 and not being able to have staff we are closing our shop until the middle of May at the earliest. All open orders will be completed and I will be on to answer messages. We hope everyone is staying safe. Thanks so much!

Note from shop owner

Last updated on Apr 16, 2020

Due to COVID-19 and not being able to have staff we are closing our shop until the middle of May at the earliest. All open orders will be completed and I will be on to answer messages. We hope everyone is staying safe. Thanks so much!

Sheena Christ

Contact shop owner

Sheena Christ


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Quality 202 Shipping 265 Customer service 167

About Giftability

Sales 12,461
On Etsy since 2014

Our story

We are Giftability, the sister company of Waterfall Designs, a family owned business specializing in personalized glassware for gifts and wedding parties. Our online shop opened in February 2010 on Etsy and grew to be a personal favorite for thousands of customers across the globe who were searching for unique and personalized gifts. In 2010 Sheena was the sole, part time worker. After years of growth and expansion, with complete and total positive feedback expressed by our online customers, we have expanded to a 7 person shop! Our goal is to provide unique products, an excellent customer experience as well as a fun and exciting work atmosphere.

Shop site:
Other Etsy shop:

The team:
Sheena- Owner
Katie - Office Manager
Sue - Heat press for apparel

Shop members

  • Sheena Christ


    I am the owner of Giftability and Waterfall Designs. I live in Syracuse, NY with my wonderful husband. I have a passion for personalization and DIY projects. I love photography, traveling and making one of a kind custom pieces for our customers!

Shop policies

Last updated on December 31, 2018
Thank your for stopping by! I enjoy making custom crafts for customers who appreciate quality, home made items. If you need something personalized just ask!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Returns are available if I make a mistake, if your order arrives as requested, no returns accepted.
I accept Credit card, Paypal, money order and checks. Payment is expected at the time of purchase.
I usually ship via USPS, or Fedex. Expediting is available, please convo me for details!
Free replacement of a broken glass if notified within 2 business days of receiving order.
International shipping is not guaranteed. Delays or damage can occur due to customs and are out of my control. It's the customer's duty and responsibility to pay customs charges if applicable.
FOB- Syracuse, NY
Additional policies and FAQs
*TURNAROUND TIME: Please check the current turnaround time, which is listing in my 'Shop Announcement' on the front page of my shop (below my banner), before ordering!

*READY TO SHIP: Ready to ship items will ship within 1 business day of purchase. These will only ship on time if no other personalizations have been requested. This is a limited time offer!

*DISCOUNTS: We are currently not offering any specials or coupons. Non-Rush orders of 20 or more glasses may qualify for a quantity discount. For a bulk quote please contact me with a detailed description of your request and your shipping zip code.

*RUSH ORDERS: We are often able to accommodate rush orders for an additional fee. If you need your order rushed to you, contact me me with a detailed description of your request, your "Need by" date and your shipping zip code. In the unlikely even that a glass breaks during transit on a rush order, please contact us immediately for a replacement. We provide regular ground shipping on replacements but can usually offer overnight shipping for an additional cost.

*MATERIALS: We use high quality glassware and flasks for our vinyl and etched products.
The vinyl we use is a high quality, outdoor rated sign vinyl. The vinyl will last for years but we recommend hand washing to preserve.
We offer professionally sand blasted products that can be found in the Etched section of our shop.

*SHIRTS: We offer vneck and crew neck ladies shirts only at this time but special requests can be ordered at an additional fee/wait time. Contact us for pricing on special request shirts.

Here are the sizes for each type of glass that we offer!
Wine Glasses- 18.5oz
Flutes- 10.5oz
Beer mugs- 15oz
Pilsner- 19oz
Mason Jars- 16oz
Pint glasses- 16oz
Acrylic Tumblers- 16oz
Rocks - 10.5oz
Stemless- 21oz
Shot glasses- 2oz
Stemless flute tumbler- 6 oz
Stemless wine tumbler- 12 oz