ginatonellodesigns

Personalized Jewelry & Gifts by Gina Tonello Designs

Baldwinsville, New York | 8361 Sales

ginatonellodesigns

Personalized Jewelry & Gifts by Gina Tonello Designs

Baldwinsville, New York 8361 Sales On Etsy since 2013

5 out of 5 stars
(1314)

ginatonellodesigns is taking a short break

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Note from shop owner Gina Tonello Designs is temporarily closed as of December 8, 2018 in order to create and ship out current orders ASAP. At this point, my christmas orders are at capacity. Convos will be answered ASAP, but please be patient. Thanks!

Note from shop owner

Last updated on Dec 8, 2018

Gina Tonello Designs is temporarily closed as of December 8, 2018 in order to create and ship out current orders ASAP. At this point, my christmas orders are at capacity. Convos will be answered ASAP, but please be patient. Thanks!

Gina Tonello

Contact shop owner

Gina Tonello

Reviews

Average item review
5 out of 5 stars
(1314)
See reviews that mention:
quality 118 shipping 193 customer service 76
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About

Passion & Unlimited Potential

Every morning, I carefully carry my steaming cup of caramel drizzle coffee with hazelnut cream and one sweet and low packet into my cozy little jewelry studio in cold and snowy Central New York. And every morning, while printing new orders, I can't help but think how lucky I am to be making my own hours, my own business decisions, and a really cool product to boot.

Mainly, I just have an intense weakness for personalized products. I've discovered there really is unlimited potential when marketing creations you believe in passionately. I truly adore every single piece of jewelry--even the ones I've made 100 times.

I hope you love your purchase as much I relish making it. Thanks for taking time to read about Gina Tonello Designs.

Happy Shopping,
Gina

PS! I've opened a new Etsy store called Roxy and Cash https://www.etsy.com/shop/roxyandcash because my mind explodes with ideas and I need to harness them somehow. This shop has some edgy, feminist products. If you're a fun person, check it out.

Shop members

  • Gina Tonello

    Owner

    A self-taught jewelry designer, any kind of creative expression is a passion for me. I worked in public relations for almost 20 years before becoming a full-time online retail entrepreneur. See my other shop https://www.etsy.com/shop/roxyandcash

Shop policies

More information

Last updated on Nov 5, 2018
Frequently asked questions
Where do I leave my personalization request?

Leave personalization upon checkout in "add optional note to seller." Orders may be cancelled if shop doesn't receive customization. Personalization notes are not read until order is processed. Personalized orders are non-returnable unless I have made an error.

How long will it take to get my order?

ORDERS NORMALLY SHIP IN 3 to 5 BUSINESS DAYS via USPS First Class Mail to the address you input. (Please double check accuracy.) Plan additional 2-5 (or up to 10 occasionally) shipping time with first class USPS shipping for domestic orders. Shipping upgrades and rush options found in shipping drop down menu at checkout. Priority Shipping is supposed to be 2-3 business days but USPS does not guarantee anything and it can take longer. RUSH ORDERS MUST GET PRE-APPROVAL. Orders will not be refunded or cancelled due to shipping delays caused by USPS or buyer not reading this shipping info.

How do I contact you?

DO NOT EMAIL. USE ONLY ETSY'S CONVO SYSTEM. We do not return emails nor make phone calls regarding Etsy orders. Studio is normally open weekdays 9am-5pm, excluding holidays. Etsy Conversations are usually answered within 24-48 hours during studio hours.

How do I know my order went through?

Etsy sends an automated message confirming your order upon completion of payment, and another with tracking information once shipped. Read them to confirm details. We only convo you if there are issues with personalization or shipping requests.

Is the lettering done by a machine? Will it look perfect?

No! Pendants are literally hand stamped one letter at a time, then filled with a black patina, NOT machine-engraved. Letters rarely line up completely straight or perfectly. It's part of the charm of hand stamped pieces. If you are extremely picky, this is NOT the jewelry for you. (NOTE: Aluminum pieces cannot be stamped on both sides.) Artist reserves the right to change font and design, to accommodate customization requests.

Do you ship internationally?

Yes. Buyers may have to pay an additional customs/VAT fee upon arrival. ★ UK BUYERS SHOULD EXPECT THEM. ★ We are not responsible for customs fees on international orders and have absolutely no control over them.

How do I care for my jewelry?

Keep jewelry dry from sweat/water/soap and remove at night. Store in a plastic sealed bag. Most metals from this shop should not tarnish but will pick up oils and dirt, causing them to dull. Use a silver polishing cloth to shine.

Most of the silver tone discs are Pure High Grade Aluminum, which is safe on skin. There is a lower rate of skin reaction with pure aluminum than with sterling silver. Pewter, (specified in description), is considered a precious metal and will tarnish some over time and with skin contact, but should not turn skin green. Pewter is slightly more expensive than aluminum. Chains and bracelets are 100% stainless steel. Some charms are Tibetan Silver, which are lead and nickel free, but could possibly tarnish over time.

Does it come gift wrapped?

Most pieces are placed in a clear cello bag and then ALL pieces are placed in individual black organza bags, unless otherwise noted. They are shipped primarily in bubble padded yellow 5x7 envelopes. An upgraded gift wrap option is available.

What happens if my package is lost or delayed?

All packages receive a tracking number, which is sent to the buyer in an automated email when the order ships. Shop does not cover the cost of lost packages or packages that tracking indicates have been delivered. First class packages do not come with insurance. If you would like to purchase insurance before your order ships first class, send a convo prior to ordering. (Priority shipping option automatically comes with $50 insurance.) Insured packages are not refunded or replaced until the claim has been filed and paid through USPS. Shop not responsible for delayed shipping due to weather, holiday rush or other USPS missteps. Buyers are expected to follow up with their local USPS regarding delayed or lost packages.

Can I return?

Please see my shop policies for specifics on return timing. Personalized items cannot be returned unless I have made an error. Note that the cost of initial shipping will be deducted from refund. DO NOT send item back without contacting us first. This is against Etsy policy. We are not required to refund if we receive a return without being contacted by the buyer first. Thanks.