ginatonellodesigns is taking a short break
Reviews
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Lisa on Feb 14, 2024
5 out of 5 starsThird order from this shop and all have been wonderful ornaments.
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Shaynee on Feb 14, 2024
5 out of 5 starsGood quality, precise lettering and quick production and shipping!
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raincheck31 on Feb 13, 2024
5 out of 5 starsEarrings look great and they're so lightweight I forget I'm wearing them. Lovely!
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Tricia on Feb 1, 2024
5 out of 5 starsGorgeous bracelet and exactly what I was wanting. Looks just like the description and shipping was super fast! I'd waited awhile before purchasing because I am always hesitant but I'm so glad I went with this style. I've already gotten several compliments on my 'charm' bracelet. The fact I can add more disks if needed was a key point for me as well.
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Wearable Words to Live By
Shop members
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Gina Tonello
Owner
A self-taught jewelry designer, any kind of creative expression is a passion for me. I worked in public relations for almost 20 years before becoming a full-time online retail entrepreneur. See our other shop https://www.etsy.com/shop/roxyandcash
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Where do I leave my personalization request?
Use the personalization box or the "notes to seller" box upon check out. Orders may be cancelled if shop doesn't receive customization. Personalization notes are not read until order is processed. Personalized orders are non-returnable unless we have made an error.
How long will it take to get my order?
NO DELIVERY DATE GUARANTEE. USPS ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED.
ORDERS NORMALLY SHIP IN 3 to 5 BUSINESS DAYS via USPS First Class Mail to the address you input. Plan additional 2-5 (or up to 10 occasionally) shipping time with first class USPS shipping for domestic orders. Shipping upgrade found in shipping drop down menu at checkout. Priority Shipping is 2-3 business days after processing time but USPS does not guarantee and it can take longer. (Note: This is NOT a rush order option. I do not offer a rush option.) Orders will not be refunded or cancelled due to shipping delays caused by USPS or buyer not reading this shipping info.
How do I contact you?
DO NOT EMAIL. USE ONLY ETSY'S MESSAGING SYSTEM. We do not return emails nor make phone calls regarding Etsy orders. Studio is normally open weekdays 9am-5pm, excluding holidays. Etsy Messages are usually answered within 24-48 hours during studio hours.
How do I know my order went through?
Etsy sends an automated message confirming your order upon completion of payment, and another with tracking information once shipped. Read them to confirm details. We only convo you if there are issues with personalization or shipping requests.
Is the lettering done by a machine? Will it look perfect?
No! Pendants are literally hand stamped one letter at a time, NOT machine-engraved. Letters rarely line up completely straight or perfectly. It's part of the charm of hand stamped pieces. If you are extremely picky, this is NOT the jewelry for you. (NOTE: Most pieces cannot be stamped on both sides.) Artist reserves the right to change font and design, to accommodate customization requests.
How do I care for my jewelry?
Keep jewelry dry from sweat/water/soap and remove at night. Store in a plastic sealed bag. Pewter, Sterling Silver, Silver Plate, Gold Plate and Tibetan Silver will all tarnish. Aluminum, Stainless, and Gold Fill should not tarnish but will pick up oils and dirt, causing them to dull. Use a silver polishing cloth to shine aluminum, pewter and sterling. Use an untreated cloth and/or mild soapy water to clean silver plate, gold filled and stainless charms without scrubbing. Gold plate and Tibetan silver, clean only if you must, gently with a cotton ball.
What metals do you use?
★ Aluminum: Pure high-grade. Extremely lightweight & durable. Won’t rust or tarnish. Sterling alternative.
★ Pewter: Soft precious metal. May tarnish on some skin.
★ Stainless Steel: Strong, durable, easy to clean, scratch, tarnish & rust resistant. Affordable & hypoallergenic.
★ Sterling Silver: Precious metal shinier and whiter than other silver color metals & more expensive. Will tarnish.
★ Gold Fill: Thick layer of 14k rose gold or yellow gold pressure bonded to copper/brass. More valuable, has 100% more gold than gold plate. Won't tarnish or flake & can last a lifetime.
★ Gold Plate: Extremely thin layer of gold over brass. Will tarnish & flake off easily.
★ Tibetan Silver: Lead & nickel free alloy. Will tarnish eventually.
What happens if my package is lost or delayed?
All packages receive a tracking number, which is sent to the buyer in an automated email when the order ships. Shop does not cover the cost of lost packages or packages that tracking indicates have been delivered. First class packages do not come with insurance. If you would like to purchase insurance before your order ships first class, send a convo prior to ordering. (Priority shipping option automatically comes with $50 insurance.) Insured packages are not refunded or replaced until the claim has been filed and paid through USPS. Shop not responsible for delayed shipping due to weather, holiday rush or other USPS missteps. Buyers are expected to follow up with their local USPS regarding delayed or lost packages.
Can I return?
Please see my shop policies for specifics on return timing. Personalized items cannot be returned unless we have made an error. Note that the cost of initial shipping will be deducted from refund. DO NOT send item back without contacting us first. This is against Etsy policy. We are not required to refund if we receive a return without being contacted by the buyer first. Thanks.
Seller details
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