saltyfoxprintables

There are no refunds on apparel items, custom orders or digital products unless they are incorrect or damaged in transit. However, if you are unsatisfied with your purchase please contact me and I will see what I can do to make it right.

Every apparel listing includes a size chart and the brand/model of shirt used for printing so you can ensure you're buying the perfect fit prior to purchasing. If you are unsure of what size you need, feel free to reach out with any questions.

I accept payment through Paypal and direct checkout. This way we both have buy/seller protection. It's also the fastest way to process your order. You can pay with a credit card through Paypal without having an account.

Processing times vary and can take as long as 7 business days during busy seasons, although most items ship out within 4 business days.

Please see individual listings for processing times, which reflect the latest date your item will ship out. Shipping takes an additional 2-5 days. Your listing will be updated with tracking information as soon as it is available. During busy seasons the post office may experience unexpected delays. This does not mean your package is lost, you can monitor the status of your package through the tracking information provided.

Exact delivery dates cannot be guaranteed and expedited shipping options are currently unavailable. If your package appears to be lost in transit, we will send a new item to you or process a refund if it doesn't arrive within 30 days of the ship date.

PRINTING PROCESS
We use water-based, eco-friendly inks to print our apparel products. This process requires a vinegar-based fixation agent during printing to ensure the ink properly bonds to the shirt and will not flake off. As a result, you may notice a slight vinegar smell when you first open your package. This scent is normal for DTG printed products, it is not harmful and will go away after it is washed.

PRINT DISCLAIMER
Please note that the print result for digital products will depend on the quality of your printer, ink, and the paper that you use. Some colors may vary slightly due to monitor settings.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy:
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers:
I engage certain trusted third parties to perform functions and provide services to my shop, such as printing and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws:

I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU:

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access:

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete:

You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object:

You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complaints:

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at saltyfoxprints [!at] gmail.com.