Announcement The Shop it temporarily closed while we update.
The Shop it temporarily closed while we update.
Sherry Wilson on May 3, 2016
I have tried reaching out to the shop owner multiple times by email with no response they took my money for an order back in February I never received any communication that they were unable to fulfill my order until 3 months after I placed my order. They did refund my money finally with no notice or apology for leaving me hanging for over 3 months.
Tammy Wirt on Mar 29, 2016
Shipping took way longer than expected. Seller varied between non responsive and slow to respond. Ended up having to lodge a complaint with Paypal and Etsy to get the item. Hang ups in shipping. Ribbon began to unravel almost immediately. Was told she would redo and ship, once she received the bag shipped back to her. Was so frustrated at that point I just cut the ribbon shorter and called it a day. Wouldn't order again.
Michelle responded on Apr 6, 2016
We have reached out many times in an effort work things out. The problem with the shipping was documented with the tracking information. The complaint filed was immediately dismissed because of that. The ribbon was heat sealed and tested before shipping. Unfortunately any ribbon or fabric can be damaged, snagged, cut etc. Once shipped, it is difficult to know how an item is handled. Having said that, we did immediately offer to make a new bag regardless of how the damage occurred. Several messages were sent with no response. Sad to see the feedback given the effort put forth to make it a positive transaction. Sometimes things go wrong that are out of our hands, but the goal is still to make it a positive experience. Still hoping to hear back.
All about GKat Designs!
My name is Michelle and I have a beautiful little girl named after her beautiful grandmother! I never expected to be a new mom and running my own business in my 40's. I have always been a career woman until I lost my job while I was 5 months pregnant. I was blessed with the most beautiful baby girl that has changed my life in ways I never thought possible. Working from home with her during the first few years has been a gift that I will always be thankful for. I treasure each moment!
Making diaper bags blossomed into a full time business. It was never a plan, but when I was always stopped and asked where my bags came from it just grew from there. I not only got to be a new mother, but was given the chance to run my own business thanks to her. She is my inspiration!
It is a lot of hard work with a lot of long days, but I wouldn't trade it for anything.
Owner, Maker, Designer, Curator
My name is Michelle and my little sweetie is my inspiration and part time designer!
**Please read all shop information and policies when placing an order. Orders can take 5-7 weeks for delivery. Please contact us before ordering if you need your item for a special date. **
Accepted payment methods
Current production times are always posted on our main shop announcement and on each Etsy Receipt. Production times do not include delivery days.
Orders Shipping out of the United States do take longer for delivery, so please please plan ahead to add and extra 2 weeks for shipping.
Refunds and Exchanges
All items are shipped through the PayPal shipping feature via the US Postal service. Each order will include delivery confirmation. Items do not include insurance or signature confirmation. Please contact me for a quote if you would like to add those features to shipping. Your item will be shipped to your PayPal address and will automatically email you at your PayPal email address with tracking information when your order ships. Please be sure the address in PayPal is correct.
Additional policies and FAQs
I have been making tutu totes for almost 5 years! I have made thousands. I love what I do and love creating new products. My hope is that I can put a smile on a child's face, one tote bag at a time!