Lacquered serving trays and ottoman trays
GleamingRenditions' Shop Policies
We accept Paypal, Paypal E-Check, and Credit Cards through Etsy.
You will receive an invoice from Etsy confirming your order which will include an expected shipping date.
Need a little help placing your order?... http://www.etsy.com/help_guide_checkout.php
6% PA sales tax is applied to all orders shipped to Pennsylvania.
We ship everything securely and with care in durable boxes and protective packaging. We want your items to arrive in good condition!
Rates are within the contiguous 48 U.S. States; APO & FPO addresses are not included. Please contact us for a shipping quote if outside of the lower 48 states.
We ship via FedEx, which includes tracking and insurance. Once your shipment has been processed, you will be notified via an Etsy message providing your tracking information.
Our scheduled shipping days are every Tuesday and Friday, with the exception of Federal holidays. Domestic delivery is 1-5 business days depending on destination from our location on the East Coast. We do not request a signature at time of delivery.
The address provided at the time of Etsy check out is used to complete the shipment. Please make sure the entire delivery address is provided (apt #, suite, unit#, business name).
Change of Address: Etsy does not allow us to go into an order and change the delivery address. Please make sure that you have the correct address at the time of purchase. You can request a change of address after the order is placed, however, because we are unable to modify the invoice, changes may get missed. Therefore, we make no guarantee of delivery outside of the shipping address on the invoice. In situations where an address needs to be changed, it is best to place a new order with the correct address listed for the shipping address.
If an item gets returned to us due to an incorrect address or the recipient refuses the item, there is not only an additional shipping charge to ship the item out again, but there is also the shipping charge we were charged when the item was sent back to us. It is your best interest to make sure that the address is absolutely correct when placing your order!
If an item is lost, we have to file a claim with FedEx in order to find the missing item. If the item shows as delivered to the address provided, we have to wait to replace the item until FedEx completes their investigation.
Damage in Shipment: Please let us know ASAP about any damage done in shipment. Also, forward us a few pictures of the damaged product and packaging. Please keep all packaging that came with the item. We will provide a pre-paid shipping label for the damaged product's return so we can file a claim. A replacement will be sent out as soon as possible.
We ship via USPS International, which includes delivery confirmation and insurance. Once your shipment has been processed, you will be notified via an Etsy message providing your tracking information.
Our scheduled shipping days are every Tuesday and Friday, with the exception of Federal holidays. International can take a week or a month depending on where it is going. We have no control over the length of time an international order can take.
If a package is undeliverable, USPS will treat the item as abandoned and it is the customer's (or recipients) responsibility to track down the item. There will be no refunds on the item or the shipping.
Customs, Brokerage Fees, etc.....
Please note that you may need to pay additional import fees, taxes, brokerage fees, and handling fees after your order has been delivered. These additional fees are not collected or controlled by Gleaming Renditions or Etsy. Also, you might be contacted by your local customs office concerning payment of customs fees, or to receive final delivery of your order. Customs processing of your shipment might cause delays in the delivery of your package. Please do not ask us to break customs laws and list an item as a gift unless it actually is. We follow the instructions provided by the US Customs office in filling out all our documentation.
Please make sure you are familiar with your country's customs process and fee structure before you order - so you know what to expect.
Refunds and Exchanges
Every item is handcrafted and therefore each unique. There may be slight variations as hands, not machines, crafted your item.
We do our best to describe our items accurately, but if it's truly not what you expected, we accept returns within 3 days of unused items. Item(s) must be packaged in the manner in which received to avoid marring the finish, (ex. tray must first be fully wrapped in foam and then in bubble wrap with any filler surrounding. Residue on the bubble wrap will leave marks on the finish and will be non-refundable.) Buyer is responsible for return shipping utilizing a service that includes tracking and insurance. Should damage occur during shipping of return, we will provide photos of damaged item and packaging to customer to process a claim on their behalf. We are unable to refund damaged returned items as the cost will be covered through the insurance claim filed by the returning customer.
On all returns received in original condition, a refund will be processed within 3 business days once the return is received, but original shipping is not refundable. All 'exchanges' are processed by a new order being placed by the customer for the desired item.
Additional Policies and FAQs
PROCESSING TIME: Our production lead time or Ready to Ship status is provided within each listing and the associated 'Shipping and Policies' tab. Business days are Monday through Friday. Saturday and Sunday are not considered business days, nor are Federal holidays. We do our best to fulfill orders in the least amount of time possible, however, due to demand , there often may be times when an order will be available to ship on the back end of the outlined production time.
Custom orders are designs that are not already offered in our shop. Usually the customer provides specific tray dimensions. Do to our custom lacquer tinting and production process, we are unable to accept color requests not included in our current color palette.
Please request a custom item or contact us with your idea and we will be happy to provide a quote for your custom piece.
All Prices Are Subject To Change Without Notice.
Payment needs to be received 'in full' before starting any order.
Last Updated August 24, 2015