shophexafauna

You can return or refund an item up to 30 days after you've received your order.

For packages lost in the mail, I will send you your order again, but I will not refund you, because I'm not responsible for things getting lost in the mail-- that's the post office's fault. Please allow 2 - 8 weeks for international orders to arrive.

All items have a 2-3 week processing period-- which means your item will be shipped within 2-3 weeks (this doesn't mean your order will arrive in 2-3 weeks.)

For international orders, it can take between 2 and 6 weeks, sometimes longer, to arrive after the date it was shipped. This is because it has to go through customs. Tracking numbers are not available for international orders, but if you'd like one, let me know-- it will be an additional cost, because USPS charges extra for them, unfortunately. If you are an international customer, and you do not receive your order, I am not responsible for that. I do not send refunds for international orders over $40 that do not arrive after 6 weeks.

I am not responsible for your country's customs fees or duties. These are up to the customer to know and pay. These fees are unrelated to your shipping and handling costs and vary in every country.

Orders within the U.S. will take about 2 - 5 days to arrive after the date it was shipped and a tracking number will be emailed to your PayPal email address or will be available on this site in your "Purchases" section.

If you give me the wrong address and don't catch it in time (i.e. I send your package before you realize that your address is wrong), I will need to charge you an additional $2 for shipping the package a second time. Sorry! Make sure your address is correct. :)

If you would like expedited shipping, please send me a message for the prices!

If you would like information about buying my items wholesale or buying a custom order, send me a message! :)