GoldDustStudio

I accept returns and exchanges for undamaged items in original condition, minus the shipping costs. If any item reaches you in a damaged condition, I will replace it or refund your purchase. Please contact me within 14 days of delivery for any returns or exchanges! You can message me on Etsy or write hello [!at] goldduststudio.com.

I accept credit cards, Etsy gift cards, and Paypal. Orders shipped to Massachusetts will be charged sales tax.

Greeting cards and postcards are usually shipped via US Postal Service First Class mail - you get a sweet price, but you don't get a tracking number! Larger items (5+ cards, or prints) are also shipped via USPS First Class and you will receive a tracking number with you order.

Upgrades- I'm happy to ship via Priority Mail or Priority Express. If you'd like to upgrade or add Signature Confirmation, please message/email me BEFORE you buy the item so I can customize your shipping method and cost. I am happy to accommodate rush orders whenever possible!

Tracking + Transit- In most cases orders ship within USPS' estimated timelines, but please be aware that USPS does experience occasional delays, especially around the holidays. I cannot be held responsible for any delays but I'm happy to help you locate any missing or delayed items! Only Express Mail comes with "guaranteed" delivery dates, but First Class and Priority are pretty reliable within the US. Shipping timelines for international orders can vary widely.

Packaging- I use recycled/upcycled materials whenever possible. Good for your wallet and good for our mama earth!

Privacy Policy

In a nutshell- We will never ever ever sell or give away any of your personal or contact info. We will not email you without your consent (unless we need to ask you a question about your order.) If you want to receive very occasional emails with exclusive coupons and first shot at limited run and one of a kind items, please sign up for our email list at tinyurl.com/goldduststudio

Longer version- This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices (https://www.etsy.com/legal/privacy/).

1. Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact us directly.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including: – as needed to provide our services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
– when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
– as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
– Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
– Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as the United States Postal Service. We will share your personal information with these third parties, but only to the extent necessary to perform these services, i.e. to purchase mailing labels.
– Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
– Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

5. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
– Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
– Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
– Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
– Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me- Please contact us with any questions or concerns at hello [!at] goldduststudio.com