Due to the uniqueness of each handmade item created by SteamZen by Golden Flower Creations, All sales are deemed final.

The nature of each handmade items created are made upon order, customized, personalized and not mass-produced in a factory. Therefore once the product is received and packaging is opened upon delivery, it voids the eligibility of product for returns.

Once a transaction is entered and fulfilled, you agree to GFC's liability policy:

A) You release GFC from any damage liabilities caused by in-transit damages, or customer neglect. This include non-refund of shipping fee of undelivered, lost or returned packages due to postal error or neglect.

b) If for some reason you want to return an item which falls under the categories above, no refund will be given, but will exchange your original order with similar item or value , and any greater difference shall be paid for, before exchange can be delivered, and on terms that item is in good condition. You are also responsible for mailing back any returns and should be returned 14 days from date received.

However,

c) If a refund is deemed possible and determined based on criteria; item being UNSEALED, damaged-free, not customized or personalized, can be re-sold, only the purchase price minus 5% re-stock fee will be refunded. Shipping fee is paid to Etsy and since shipping label was officially purchased and used to initially mail your order out, that is already deemed non-refundable.

c) For international buyers, in cases you opt to not accept or not claim your package due to the customs fee, and items get returned to SteamZen, no refund will be issued and will be subjected under the same stipulations and conditions aforementioned above. Please consider this information before purchasing item.

d) Any approved refunds will only be processed after item is returned, received and passed Inspection.

SteamZen by GFC accepts credit and debit cards and Pay pal payments via PayPal. I have a Seller's permit in North Carolina which means, North Carolina buyers will be taxed 7.25% of which will be added to your total amount upon checkout through PayPal. All returned payments will be charged $25.00 returned fee.

Fulfillment of orders will be initiated once payment has been cleared and received. And Once order is placed on an item, it is considered sold and sale is final. (see refund and exchange policies)

Processing Time
In-Stock and Ready to Ship Orders will ship within 1-3 days. For bulk custom made orders : Allow 7 business days extra before shipping. If you want next day shipment, call or email for rates.

Shipping Fee
All orders ship via domestic (US) First Class Package and First class International Package rates.

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

And please note that as mentioned in our cancellation and return policy that in cases you opt to not accept your package or choose not to claim it due to the customs fee, and items get returned to SteamZen, no refund will be issued. Please consider this information before purchasing any item in our shop.

SteamZen by GFC reserves the right to refuse any orders and will not be held liable for any unfulfilled orders due to website errors, incomplete or unpaid orders. For custom orders: allow 7 days for SteamZen by GFC to create it, then will ship within 3-5 business day after that.

If you have additional question that is not covered here, please convo me or email. SteamZen by GFC will response at the soonest possible time. And if for some reason, you are not satisfied with my creations, please resolve it with me first before going to the next level- otherwise this is a breach of liability policy with SteamZen by GFC.

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list if available; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances and as necessary, as follows:

Etsy
I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers
I engage certain trusted third parties to perform functions and provide services to my shop when deemed needed, such as mail delivery companies and or, payment processing companies on transactions entered outside of Etsy. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
Majority of your data is retained on Etsy and copies of it is emailed to me as part of the notification process of my sales on Etsy. However, these emails are periodically deleted from my inbox and no other copies are retained by me except those that are on Etsy's system. If needed, I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Transfers of Personal Information Outside the EU
If deemed needed and available, I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Maricris Guadagna, am the data controller of your personal information that I have access to through and provided to me via Etsy. If you have any questions or concerns, you may contact me at maricris [!at] goldenflowercreations.com. You can alternately contact me by mail at:

SteamZen
P.O. Box 2582
HUNTERSVILLE, NC 28070-2582
United States

Additionally, if you need access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance and send a request directly to Etsy.