goldengesture

R E T U R N • P O L I C Y
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R E F U N D S
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Your satisfaction is my priority. If you are not happy with your order, please email me at goldengestureshop [!at] gmail.com or convo Golden Gesture with any questions or concerns in advance, as I will be happy to help you.

If you are not fully satisfied with your purchase, please contact me within 24 hours of purchase.

♦ All returns must be in new, unworn condition.

♦ Shipping fees cannot be refunded for returns. Customer is responsible for the original shipping charge and any additional shipping cost to return the item.

♦ Delivery confirmation and insurance is recommended.

♦ A 15% restocking fee will be applied on all returns (excluding sale and custom items, which are final sale).

♦ Golden Gesture is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. Once your return is processed, credit will be issued for merchandise amount only.

♦ Please Note that custom orders, made to order items are not returnable.


♦ Please Return the item to

GOLDEN GESTURE

PHONE. +82-10-9111-7459

XI APT 301-1602
35, Gyeonggyojang-gil, Jongno-gu
City: Seoul
Country: Republic of Korea
ZIP 03180

P A Y M E N T
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♦ Golden Gesture accepts the payment through Paypal.
♦ You can purchase items by using your credit card on Paypal without sign up!
Items will start fabrication once payment is received in full.

L E A D & T I M E
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♦ Most made to order pieces are marked with 7-14 days turnaround. Despite this time frame, I usually complete and ship pieces sooner depending on pieces. Please allow extra time, if needed, so that I can be sure your item arrives well crafted as it should.

♦ Need a rush order? Please contact me prior to checkout to see if I can accomodate. Whenever possible, I am happy to coordinate with you.

♦ HOLIDAY SHOPPING? I always recommend ordering early to avoid the rush and postal delays.

♦ Please note that all my pieces are made and shipped from Seoul, Korea.
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S H I P P I N G
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♦ Golden Gesture offers EMS(same as USPS Priority International mail) / Fedex Priority for shipping which delivers in 2-5 days average. Once an order is dispatched, you will receive a notification with a tracking number. Shipping Address & Mobile number must be given correctly.

♦ Shipping upgrades are available. Upgrades for Fedex with 3-4 business day delivery are available upon request.

♦ U.S RESIDENTS Since Korea and USA has a Free Trade Agreement, US residents are exempted from customs duty. Orders over $250 will require a signature confirmation upon delivery to ensure the safety of your order. If this applies to your order, please be sure to provide a shipping address where you will be present to provide a signature, otherwise it may be held at your local post office branch. Thank you!

♦ Please note that each country has its own policies and Duties /VAT taxes. Customs related feed are the responsibility of the buyer.

♦ INTERNATIONAL BUYERS - IMPORTANT NOTE - Additional fees may apply.

To all international buyers: your country's customs office may require you to pay an import fee before they deliver your package. We are not aware of the laws from one country to the next, and we will not be responsible for those fees. Contact your customs office directly if you have specific questions about these fees. If you refuse to pay for the fees associated with your shipment, the package will be returned to our studio in Seoul by default. If this occurs, we will attempt to contact you in case there was an error. However, if we cannot reach you or if you have changed your mind, we will refund your order MINUS the 15% restocking fee and shipping charge (please see our Returns section for more information).

♦ All jewelry will arrive gift-wrapped and will be shipped in a rigid mailer box.Please consult with your local post office for delayed or missing packages.

L O S T P A C K A G E S
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Always contact us immediately in the event that your package is lost in transit. Insurance coverage is time-sensitive, so no time should be wasted if you have not received your package within the predicted window of time.

♦ International lost packages
For lost parcels, we must wait 45 days (from the date the package was shipped) to file an insurance claim for international locations, as the package may still be processing through international customs. Claims must be filed no later than 90 days from the shipment date. If the package is in fact lost or stolen and the client did not declare the package missing within 90 days, a refund *cannot* be issued to the customer. If the customer wishes to replace the missing order, a *replacement fee* will be charged to the customer.


I N S U R A N C E
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♦ Your package will ship with insurance included.


P A C K A G I N G
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♦ Due to the delicateness of the jewelry, items are packed as carefully as possible to ensure a safe arrival.
♦ All items are ready for gift-giving, packed in a suede pouch and white box.

S I Z I N G & R E P A I R
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Please confirm your correct US ring size prior to ordering rings! Some rings can be resized, but not all of them can be.

As a customer courtesy, I offer a one time complimentary resizing. The customer is responsible for getting the piece back to me safely (and pays for shipping and, if applicable, customs related fees).

I take great pride in the quality of my work. However, that being said, my handmade jewelry is not indestructible and is delicate as are most other handmade items. Accidents happen and I am more than happy to try to repair within 1 year of purchase. Customer is responsible for the cost of repair materials, Labor and shipping.


Golden Gesture is not responsible for work or damage done to a piece by a third party. Please contact me if you have any issues with your order. Thank you!