graceeugene

grace+eugene

Petersburg, Virginia

graceeugene is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

graceeugene is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on March 3, 2015
Thanks for your purchase from our shop. We do our best to provide the best quality products that we can. Thank you so much for supporting us!

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We do not issue refunds on swaddler blankets or carriers because of the custom nature of the item-- fabric colors, thread color, printing etc. once your purchase is made, sale of swaddler(s)/carriers is final. If a mixup in the mail happens and they are not delivered, a replacement can be requested. If you would like to request return for store credit you may but, buyer must pay for return shipping and return products.

If the length is too short, but you have not washed your carrier, swaddles or blanket, we can exchange, but do not refund. Once something is washed, no refunds or exchanges will be taken.

Once you have placed your order you have 24 hours to cancel your order, for a refund. After that time frame, store credit can be given. Each carrier is made to order, so your individual order is ordered and tailored just for you!

Store credit or exchange with any purchase within the first 7 days.
Buyer pays return shipping.

No refunds for digital files
Payment
Payment can be made through paypal or credit card.

No custom orders will be started until payment has been made.
Shipping
Swaddler sets are shipped 2-3 day priority mail and single blankets are shipped USPS ground. Orders placed outside the US are sent the cheapest way possible, and therefor may take a little longer getting to you. We would be happy to send them priority mail, but it will be an additional cost.
Additional policies and FAQs
We make every effort to send you the best product possible! With that said, we are still a family run shop-- because everything is handmade and hand packaged, you may find a thread here or there we missed trimming.

If you are requesting a custom dyed swaddler or carrier, please be aware that dye, at times has a mind of it's own. There is always a chance that there could be a tiny spot (like the tip of a pen) in a different color on your carrier or swaddle. Because the dye comes in powder form, sometimes one little particle of dye doesn't get completely dissolved causing a tiny spot. Most are pretty unnoticeably, especially with the crinkles in the fabric. Most of the dying we do is gray. The spots that usually appear are red --strange but true! This is not always the case, but it does happen and we want you to be aware of it before purchase!
If you are purchasing an ombre carrier or multicolored/tie dyed carrier, each fabric color takes the dye differently. It is all done by hand, washed and re-dyed if necessary. This process does not achieve perfect results (i.e. carriers that look exactly the same each time. It is possible to have splotches of color that are slightly darker in some areas. While we do our best to keep dying even and consistent, again, when dealing with dye, it sometimes has a mind of its own. Tie dyed carriers will not always look exactly like the one pictured-- no tie dye is exactly the same. The same colors will be used and the same folding/banding process will be used with every carrier, but again, each carrier is unique.

If you are ordering a custom colored ombré carrier, please send us examples of what you are looking for in a finished product- colorwise. Again, we will spout best to match the best we can, but dye results can vary although we make every effort to match requested colors. All custom ombré carriers sales are not returnable. We can do an exchange but buyer will cover all shipping costs.

Also, we do our best to provide a true representation of fabric colors, but colors can vary from different dye lots and what is displayed on the computer screen (even when we order by the bolt.) You can request fabric samples if you would like to see the fabric in person.

We look forward to working with you to create something special for your family!!