GRACEFUL HANDS ARTS & CRAFT WORKSHOP
gracefulhandscraft's Shop Policies
Thanks for shopping here. I personally working as a craft teacher in my own country and the things that I am selling are those that I find good in my own craftwork. Majority of them, I have used or tested already and I am sure you will not be disappointed. If you have any further information needed, please just let me know. Happy Shopping!
- We accept PayPal. If you do not have paypal account but want to pay by credit card, please read: http://www.etsy.com/help/article/361
- If you have difficulty on payment, please convo me.
- All the parcels will be sent to the address recorded in Etsy. Please remember to make sure the address provided is correct.
- Parcel will be sent within 3-5 working days after payment received.
- FREE upgrade to Registered Air Mail with tracking will be applied for net purchase (item cost) US$20.00 or above. (And we offer the tracking no. service as low as US$1.50 if your net purchase is less than US$20.00.)
- We also provide DHL or EMS and if you need a fast service, please just contact us for quote.
- For Asia, US, UK and Australia, the estimated shipping time is around 10days. For other countries, it may take even longer than 4 weeks.
- For international parcels, please note that buyer will be responsible for any duties or taxes, they are to be paid by buyer.
- We are NOT RESPONSIBLE for lost and stolen package if your parcel is not insured. For insured mail, item(s) will be resent once we get the confirmation from the post office that your parcel is lost. Please kindly understand for post office to certify lost, the process may take up to 5 months after report. If you need your item to be fully insured, please let me know before shipment.
Refunds and Exchanges
Return policy details:
- Your satisfaction is my goal. If you're not satisfied with the item you purchased, please contact me before you leaving a feedback.
- You can return the item in its original condition within 7 days for refund, please contact me before you sending back the item. Please note that the Shipping & Handling is not refundable and buyer is responsible for return shipping cost.
- Please note that refunds will not be issued for damaged or used merchandise with the exception of manufacturing flaws.
- If you receive damaged or incorrect merchandise, please contact us within no later than 48 hours.
Additional Policies and FAQs
About color variance, please kindly understand we are trying to minimize the color variance but it still existed due to different monitor and different setting.
For bulk purchase, we do provide discount and combined shipping. Please just feel free to contact us for quote.
Company: Graceful Hands Arts & Craft Workshop
Last Updated June 14, 2015