GrantDesignsCo

All items are handmade to order and typically dispatch within 4-5 business days.

We update our processing times on our listings as needed due to current order volume.

Need your order rushed? Add the ‘RUSH MY ORDER’ listing to your cart. This puts your order in the top of our queue.

We ship most items within Canada at NO EXTRA COST to you. This method is untracked and does not include a tracking number.

Shipping upgrades ARE AVAILABLE upon checkout if you would like your order tracked.

Please note shipping times are not guaranteed by the Postal Service and should be used as a guideline.

If you need your order rushed you can add our ‘RUSH MY ORDER’ listing to your cart. This puts your order in the top of our queue.

Please note this only prioritizes the processing time. Allow additional time for shipping.

It’s important to us that your items are made with accuracy. If your item includes personalization, you will see the ‘Add personalization’ field upon ordering. Please ensure you enter accurately, as we copy and paste your wording as you entered it.

At times we may need to contact you for more information or clarification on custom and personalized orders. We keep all communication within Etsy Messages in order to keep record.
We may send you an email to your address on file if we cannot reach you via messages.

If you need the wording on an item done in another language, please include the exact text in the language of your preference, in the personalization box.

If you’re buying a gift and are unsure of the wording for French language, just send us a message!

Some of our items already come wrapped in a gift box. We can certainly help you with this!

If you would like an item gift wrapped or a special note included, please send us a message prior to placing your order.

Any sale prices or coupon codes cannot be applied to previous orders and purchases.

Follow us on Instagram and Facebook @GrantDesignsCo to watch for special promotions and discounts.

We want you to be happy with your purchase, but if for any reason you are dissatisfied please contact us and we will do everything we can to assist you.
Custom and personalized items are not eligible for returns or exchanges.
Returns or exchanges must be requested within 3 days of receiving your purchase. We will refund minus shipping cost. Return shipping costs are the responsibility of the buyer.
Returned items must be received in the original condition. We will not accept the return if there are any damages.

We are not responsible for shipments that are lost, delayed, stolen or damaged during transit. We will not issue any type of refund for these reasons. We will do our best to assist you in resolving these issues through the proper channels.

There are 3 layers; white backing paper, decal, clear application tape.

• Clean the surface you will put the decal on. Ensure the surface is completely dry before applying.
• Using a squeegee or credit card, apply pressure evenly. This is to ensure all air bubbles are released from under the application tape.
• Flip the decal over and carefully separate the backing paper from the application tape. If the decal does not lift, repeat previous.
• Slowly place decal on the desired surface. Remove any air bubbles with a squeegee or credit card, starting from the centre and working towards the edges.
• Remove clear application tape by slowly lifting one edge and peel down. If the decal does not adhere to the surface, repeat previous.