
Announcement
Our goal is to design and create quality, personalized products that you will love and cherish.
We take pride in our work being handmade, in our studio located in the heart of the Ottawa Valley.
Sept. 5 I am on the mend and healing up well. There are no further delays in order processing. We thank you all so much for your patience, understanding and generosity through all of this.
Aug. 9 ATTENTION. We had a medical emergency and I have been severely injured. As a result, we are currently experiencing delays in order processing. We are trying our absolute best to get your orders out to you as soon as possible. We thank you for your patience and understanding during this difficult time.
Our Personalized Gifts are moving to their own shop!
www.etsy.com/shop/grantdesignsgiftco/
Our Digital Shop
www.etsy.com/shop/grantdesignsdigital/
BUSINESS HOURS:
Mon - Fri 9:00AM - 5:00PM (EST)
Weekends: Limited
Holidays: Closed
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🌿 PERSONALIZATION
It’s important to us that your items are made with accuracy.
If your item includes personalization, you will see the ‘Add personalization’ field upon ordering.
Please ensure you enter accurately, as we copy and paste your wording as you entered it.
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📦 PROCESSING TIME & SHIPPING
All items are handmade to order and typically dispatch within 4-5 business days.
We update our processing times on our listings as needed due to current order volume.
Processing time upgrade can be purchased here: https://www.etsy.com/ca/listing/1071234321/
This puts your order in the top of our queue and ships next business day.
Decal orders ship within Canada at NO EXTRA COST to you.
This method is untracked and does not include a tracking number.
Shipping upgrades ARE AVAILABLE upon checkout if you would like your order tracked.
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💚Thank you for visiting our shop.
Find us on Instagram and Facebook @GrantDesignsCo and tag us in your product pictures. We absolutely love seeing them!
We often post special offers and promotions.
- Enrico & Tyara
Grant Designs Co.
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CAN’T FIND THE ANSWER TO YOUR QUESTION?
If you have any further questions, please send us a message! We always try and do everything we can to accommodate your requests.
All conversations and messages will be responded to within 24 hours.
At times we may need to contact you for more information or clarification on custom and personalized orders. We keep all communication within Etsy Messages in order to keep record.
We may send you an email to your address on file if we cannot reach you via messages.
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Items
All Items
Reviews
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Paula on Nov 29, 2022
5 out of 5 starsCustomer service was great! I am happy with the final product and it is exactly as advertised.
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Sign in with Apple user on Nov 26, 2022
5 out of 5 starsLittle paws are great :) can’t wait to put them on my car. Thanks very much
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Nancy on Oct 22, 2022
5 out of 5 starsThe decal was created just as I requested. Looks great and went on just as described.
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Brittany on Dec 26, 2022
5 out of 5 starsThe stocking is just as pictured and shipped quickly. It is very narrow and was hard to fit much in but the dimensions are as advertised.
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Erin-Marie on Dec 22, 2022
5 out of 5 starsLove this product. I especially like how they are not glass and are perfect for kids. Don’t love how it is not free shipping though.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
More information
Frequently asked questions
📦 Processing Time & Shipping
All items are handmade to order and typically dispatch within 4-5 business days.
We update our processing times on our listings as needed due to current order volume.
Need your order rushed? Add the ‘RUSH MY ORDER’ listing to your cart. This puts your order in the top of our queue.
We ship most items within Canada at NO EXTRA COST to you. This method is untracked and does not include a tracking number.
Shipping upgrades ARE AVAILABLE upon checkout if you would like your order tracked.
Please note shipping times are not guaranteed by the Postal Service and should be used as a guideline.
I need my order fast! Can you help?
If you need your order rushed you can add our ‘RUSH MY ORDER’ listing to your cart. This puts your order in the top of our queue.
Please note this only prioritizes the processing time. Allow additional time for shipping.
Personalization
It’s important to us that your items are made with accuracy. If your item includes personalization, you will see the ‘Add personalization’ field upon ordering. Please ensure you enter accurately, as we copy and paste your wording as you entered it.
At times we may need to contact you for more information or clarification on custom and personalized orders. We keep all communication within Etsy Messages in order to keep record.
We may send you an email to your address on file if we cannot reach you via messages.
We are bilingual!
If you need the wording on an item done in another language, please include the exact text in the language of your preference, in the personalization box.
If you’re buying a gift and are unsure of the wording for French language, just send us a message!
Gift Wrapping
Some of our items already come wrapped in a gift box. We can certainly help you with this!
If you would like an item gift wrapped or a special note included, please send us a message prior to placing your order.
Sale Items
Any sale prices or coupon codes cannot be applied to previous orders and purchases.
Follow us on Instagram and Facebook @GrantDesignsCo to watch for special promotions and discounts.
Returns
We want you to be happy with your purchase, but if for any reason you are dissatisfied please contact us and we will do everything we can to assist you.
Custom and personalized items are not eligible for returns or exchanges.
Returns or exchanges must be requested within 3 days of receiving your purchase. We will refund minus shipping cost. Return shipping costs are the responsibility of the buyer.
Returned items must be received in the original condition. We will not accept the return if there are any damages.
Delayed, Lost, Damaged
We are not responsible for shipments that are lost, delayed, stolen or damaged during transit. We will not issue any type of refund for these reasons. We will do our best to assist you in resolving these issues through the proper channels.
Applying Vinyl Decals
There are 3 layers; white backing paper, decal, clear application tape.
• Clean the surface you will put the decal on. Ensure the surface is completely dry before applying.
• Using a squeegee or credit card, apply pressure evenly. This is to ensure all air bubbles are released from under the application tape.
• Flip the decal over and carefully separate the backing paper from the application tape. If the decal does not lift, repeat previous.
• Slowly place decal on the desired surface. Remove any air bubbles with a squeegee or credit card, starting from the centre and working towards the edges.
• Remove clear application tape by slowly lifting one edge and peel down. If the decal does not adhere to the surface, repeat previous.