Tom Becx

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Tom Becx

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Shop policies

Last updated on October 6, 2017
Welcome to Graphecx, thank you for visiting.

We specialize in making themed graphical designs for birthday cards, invites and notebooks. But we keep expanding, so you can expect more products every week!
We are also very interested in making you a custom order, specialized for your wishes.

If you have any questions about our items, terms or policies, please don't hesitate to ask.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
The important thing is that you are happy!
To prevent surprises, please read the description of the products thoroughly. (The photographs are made to represent the colors as accurately as possible, but do not convey size or material for example)
If you have any uncertainties or questions, please don't hesitate to ask.

An order can be cancelled within an hour after ordering. Afterwards, items are already taken into production and are most likely being shipped out. Regretfully, cancellation requests posted later than one hour after ordering can therefore not be processed anymore.

If, upon arrival, an item is not what the buyer expected, please contact us within two weeks for refund options. Refunds are not always possible due to the fact that many product are custom made per order.
After mutual agreement, Items can be send back to us via the return address on the package.
Upon undamaged arrival of the returned items, the item costs will be refunded.
Only the item costs can be refunded. The payed shipping costs are not refundable.
Payment
We accept PayPal, Credit cards and Etsy gift cards.

The products will only be made and shipped after full payment is received. Exceptions can be made for large orders.
Shipping
All pre-printed items (cards, envelopes, notebooks, etc.) will be send with LaPoste (French postal service), or TNT express for large orders.
All printable items (digital invites, etc.) will be send by email within 1-2 workdays.

Payed shipping costs are an estimate as the final costs are based on the weight of the package. All over-payment will be refunded. (Small orders have the precise costs listed here. Large orders are estimates.)
The estimated shipping times depend on the respective country. I cannot give a guarantee, but LaPoste delivery time averages are as follows:

-Netherlands (2-5 workdays)
-Belgium (2-5 workdays)
-United Kingdom (2-5 workdays)
-Germany (2-5 workdays)
-France (2-3 workdays)
-Italy (2-5 workdays)
-Norway (2-5 workdays)
-United States (3-10 workdays)
-Canada (3-10 workdays)
-Australia (5-10 workdays)
-China (8-15 workdays)

Please note that these are estimated shipping times. There are a number of reasons (holidays, customs, strikes, disasters) why orders might arrive later than mentioned above. All orders should arrive within 6 weeks after shipping.

Send a message if your country is not listed above and we will get you a delivery time estimate. Please note that actual delivery times may vary due to (random) customs checks or other unforeseen circumstances such as holidays.

There are two shipping options available per order.
-Standard shipping: Standard letter mail without online tracking
-Track-and-trace: Package mail with online tracking

The buyer is responsible for providing the correct shipping address. If an order is not delivered due to an incorrect shipping address, the buyer has to pay the new shipping costs if the item is returned, or for a complete new item including the shipping costs if the item is lost. We do not reimburse the buyer if the item is lost due to an incorrect provided shipping address.

In the odd change that an order is not delivered within 6 weeks after shipping, and the provided address was correct, we will send out replacement items (free of charge of course), or offer a refund.

If an item is damaged during shipping, please provide us with photographs of the damages and we will send replacement items as soon as possible (again, free of charge).

We are not responsible for possible customs fees and import duties.
Privacy
We believe privacy is extremely important and we will therefore treat your information with the utmost respect and care.
We will only ask of you the information we need to successfully complete an order. This includes your name, address and email address in case we need to contact you.
We do not receive your payment information from Etsy other than the payed amount per order and therefore do not store your payment information (other than the payed amount per order).
We will not use your data for commercial goals and we will never share your information with third parties.
We do not keep a database and therefore do not store your information. We only store individual invoices for bookkeeping purposes. These invoices are kept for a minimum of 5 years to comply with Dutch tax requirements.
If you have any questions on our privacy policy, please contact us.