gratefulheartshop

Grateful Heart Shop

Richmond, Virginia | 569 Sales

gratefulheartshop

Grateful Heart Shop

Richmond, Virginia 569 Sales On Etsy since 2015

5 out of 5 stars
(87)

Announcement   Welcome to Grateful Heart Shop! I make hand-lettered art and decor to encourage, inspire, and praise God. Follow @gratefulheartshop on Instagram for updates, behind-the-scenes action, giveaways and more!
https://www.instagram.com/gratefulheartshop/

Announcement

Last updated on Jan 5, 2018

Welcome to Grateful Heart Shop! I make hand-lettered art and decor to encourage, inspire, and praise God. Follow @gratefulheartshop on Instagram for updates, behind-the-scenes action, giveaways and more!
https://www.instagram.com/gratefulheartshop/

Leigh Anne

Contact shop owner

Leigh Anne

View all 25 items

Reviews

Average item review
5 out of 5 stars
(87)
See reviews that mention:
quality 8 shipping 13 customer service 17
View all 87 reviews

About

Shop members

  • Leigh Anne

    Owner

  • Scottie

    Assistant

Production partners

  • Glassware Printing Manufacturer

    NY, United States

    A high quality USA manufacturer of custom printed drinkware. They are the perfect match for my business as they help me to create sturdy and affordable glassware and mugs that feature my handmade designs!

  • Triple Stamp Press

    Richmond, VA

    Triple Stamp Press is a custom screen print shop in Richmond, Virginia. They specialize in water-based print work and have created a high quality product using my original design.

Shop policies

Last updated on December 20, 2017
Welcome to Grateful Heart Shop! Here you can find handmade home and wedding decor made with lots of love. I would LOVE to create a custom piece for your home or event. Message me with your ideas!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns & Cancellations

We cannot accept any returns of our products as they are made to order. Mugs and glassware may be returned if you contact us within 3 days of delivery. Buyer is responsible for shipping costs for the return and will not be refunded for the original shipping cost. If you wish to cancel an order, you may do so within one hour of purchase. All merchandise defects will be replaced at our expense. Authorization must be attained prior to replacement. We will not accept returns without prior authorization. The customer is responsible for all freight charges if the delivery is returned, refused or canceled during processing. For more information regarding Grateful Heart Shop's return and cancellation policy and procedures, please contact us by starting a Conversation through Etsy.

Damaged Products

If you receive a damaged item, please contact us within three days of delivery. Replacement of damaged items will only be given for items packaged in the original packaging. We will need specific details of the damage as well as photos prior to sending a replacement. All damage must be reported within three days of receiving your order to be eligible for replacement or credit.
Payment
Payment processing is available through Etsy.
Shipping
Ready-made items ship within 3-5 business days. Need it faster? Send me a message and I will do my best to accommodate you. Custom orders take anywhere from 1-6 weeks depending upon the item.

We currently ship through USPS.

All items will be shipped to the address the customer has provided to Etsy. Please note in your order if the item is a gift and will have a different mailing address.
Additional policies and FAQs
Due to copyright laws, I do not create any pieces with phrases, quotes, or likenesses protected under copyright. If you would like a custom piece, but you are unsure of the current copyright status of the phrase you'd like, please send me a message and we will figure it out together.

Any custom pieces requested may become permanent listings available for everyone in Grateful Heart Shop.