Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Other than custom orders, if you're not happy with your item, please ship it back within 7 days of receipt and I'll refund your money. I do not refund until I receive the item back, unless I otherwise agree. Shipping expenses are NOT refunded.
Made-To-Order T-Shirts, Pillows, and Totes are shipped from the print shop I work with, via UPS or Fed-Ex and are drop-shipped to the customer. A shipping notification will let you know your order is on its way!
PLEASE NOTE: I use clean recycled shipping materials when possible. Go Green! I ship all prints in plain packaging to try and thwart theft in the shipping process. Fancy packaging may lead to theft!
I use Etsy Shipping labels and delivery confirmation (tracking) is included in the shipping charges on all items shipped within the USA. I ship First Class through USPS. Larger items are shipped via Parcel Post.
International orders are shipped First Class International. I'll send you the custom's form number at the time of shipping. International customers are responsible for any customs and duty fees they may incur.
Additional policies and FAQs
I do not give permission for my artworks to be copied, altered, enhanced or changed in any way. Purchasing a print or other artwork from me does not mean you are purchasing the copyright. All designs and compositions are owned by me.
Please return to my shop and leave feedback after you receive your item. This step helps my shop build it's reputation on Etsy and is greatly appreciated!
The customer information received by GrayWolfGallery.etsy.com from Etsy, is used for Etsy related communications and transactions, for example, to fulfil your order, communicate about an order, solve delivery issues, settle disputes, provide customer support.
Personal details, i.e. name and address, are used for the purpose of shipping.
Personal details, i.e. name and address only, are shared with USPS etc. for the purpose of delivering your order. Customer details are retained for legal, business and tax records only, for a period of 6 years. I do not obtain, retain, reuse or transfer personal data for any other purpose.
Should you wish to contact me in relation to the storage and use of your personal data please use the conversations facility on Etsy.