IF YOU HAVE A QUESTION ABOUT A PRODUCT, please don't hesitate to contact me before purchasing. I can usually answer questions within just a few hours, if not sooner.

If you are not satisfied with your purchase, send me a message within 2 business days of receiving your item(s) and let me know so we can work something out.
Please note that in the event of a refund, 1) only the price of the item will be refunded, not shipping, 2) you are responsible for return shipping costs, 3) item must be in the EXACT condition it was in when purchased, 4) refund will not occur until the item has been returned to Green Designs and inspected. 5) You are responsible for shipping costs in case of an exchange.

Green Designs will hold the right to issue store credit instead of a refund.
ALL SALES ARE FINAL ON CUSTOM ORDERS!

PLEASE NOTE that I do not offer a refund/exchange for custom made leather bracelets since it is hard to resell specific custom sizes and I do only keep a small inventory on hand. If you are unsure contact me with specific measurements.

*** Yarn skeins that have the label removed and|or have been wound into a yarn ball are NOT eligible for returns. ***

I accept PayPal and credit cards. Payment is due at time of purchase.

All Colorado residents are required to pay sales tax.

Coupons
If you have a coupon code, it MUST be entered during checkout through Etsy. After you have entered your payment info via PayPal, you will be redirected back to Etsy and a link to "apply coupon code" will appear in the upper right corner of your checkout page under "How I'll Pay". If the code is entered correctly, you will see the discount applied before submitting your order. Please note that I cannot honor coupon codes after the transaction has been made -- this includes coupon codes that are entered into the "notes" section of the transaction.

Coupon codes are NOT good towards the purchase of gift certificates, club memberships or custom orders.

Please make sure your Etsy address is up to date, as that is the address I will use.

Orders are shipped within 1-2 days of payment (unless otherwise noted or discussed). Delays can happen, especially during the winter months in Colorado or during holidays. I'll let you know ASAP if your package may be delayed.

US Shipping
Shipped using USPS First Class with tracking. Items usually arrive within 3-5 days, if not sooner, but could take at least a week to arrive.

International Shipping
Shipped using USPS First Class International. Please note that Green Designs is not responsible for any losses, duties or customs charges that may be incurred. International shipping can sometimes take 2-4 weeks for delivery.

Sending a gift
If the item you are purchasing is a gift being mailed directly to the gift recipient, please note that when checking out and I will make sure the receipt does not include pricing.

Other Shipping Options
If you would like insurance, signature confirmation, or your item sent another way (at an additional charge) besides USPS, that's no problem. Please convo me and let me know before placing your order.

Custom Orders
If there is an item you would like custom made, please email me.

Payment is required in advance for custom orders.

I will provide an estimated shipping timeline as soon as payment is received.
***Please note that coupon codes CANNOT be used on Custom Orders. Thanks!***

Size adjustments on Natural Stone Bracelets
If you would like a different size for your bracelet than the one stated in the listing, please contact me. In most cases this will not be a problem, however sometimes I run out of limited edition stones.
If you want your bracelet bigger than 8" I have to charge an additional $2 to cover the extra cost for the stones.
Please add the following to your order:
https://www.etsy.com/listing/222370643/bracelet-size-adjustment-add-on-for

Natural Stones
I am using honest suppliers and rely on information provided by them. The descriptions in the listings are to the best of my knowledge.

Made To Order Items
Production time on "made to order" items is usually 7 days, however most items are completed within 3-4 days. If you order more than one "made to order" item at one time, please convo me for estimated shipping dates. Depending on the items it may take longer for me to complete them. All items are hand made by me which means production time on multiple orders may be higher. Thank you for understanding!

Yarn
Yarn dyeing is a delicate process. All photographs are representations of the dye lot, variations from lot to lot are possible. If you want to be sure exactly how your skein looks, contact me and I will send you a photo of the exact skein you are ordering. Some colors are simply hard to photograph. I always make sure I get a good representation but again variations are possible.

Yarn Ball Winding
We offer yarn ball winding free for one skein. A note must be left when checking out. Once the skein is wound it is not returnable.
If you need more than one skein wound, I charge an additional $5. Please convo me prior to ordering.

Reserving An Item
If an item is marked "reserved" for you, you have 24 hours to make the purchase, unless an extended timeline has been previously approved by Green Designs. After that time, the item will become available to the public.

Care
If your item contains sterling silver, it will need to be polished from time to time. Silver polishing cloths are best.

Some natural stones fade in sunlight or water, so be sure not to leave them unattended. To cleanse/recharge your stones, leave them in the sun/moonlight for 24 hours unless your stone is prone to fading (e.g. Rosequartz, Amethyst), they can also be held under running spring water or immersed in sea or salt water. Make sure to clean your stones of any remaining salt, since salt can cause damage. If you want more information on this or the attributes of any stones in my shop feel free to contact me.

Be kind to your bracelets and necklaces, store them individually to avoid scratches. Keeping these few things in mind, your pieces should last a long, long time. Enjoy!

For yarn or knit items please keep in mind that wool is a delicate matter.
Sometimes the label states "Super Wash", which means you can wash the yarn or knit items in cool water and dry them flat. I however strongly recommend washing all hand dyed yarn and knit items by hand. A lot of creativity and time has gone in your one of a kind item, to make it last, please spend these extra few minutes of care.

Green in Green Designs
My jewelry boxes are made of 100% recycled material.
I design and print my own tags and advertising material to eliminate shipping related carbon footprint.
I reuse the silk thread the stones come shipped with for my labels.
I clean and reuse shipping bubble wrap whenever possible or use recycled paper shreds to protect my items during shipping.
I order directly from the sources overseas, which eliminates the middle man and therefore shipping related carbon emissions and multiple packaging.
My pieces are made of natural materials and if taken care of will last a very long time.