greenteajewels' Shop Policies
Welcome to Greenteajewels thanks for having a look around in the store!
Customer service is very important to me as I strive to keep my customers happy from start to finish. If my customer has a problem then I will do my very best (within reason) to make it a satisfactory outcome for them. If you have any complaint, please please please contact me.
If you have a special request like lengthening or shortening of a chain, if you want to include a note to your recipient, or have a special concern, anything at all, please leave a note for me, either email me or use etsy.com to contact me. Thank you.
I accept Paypal(credit cards), and echecks at this time. Please pay at the time the order is placed. (You have 24 hours to make payment after which the item(s) will be placed back in the store.) If you pay via echeck I will wait to ship until notified that the check has cleared (normally 3 business days).
Your items will be sent to your Etsy receipt address unless you instruct me otherwise in the "message to seller" box when you order. Once payment is received I endeavour to send your purchases wrapped carefully via USPS FIRST CLASS MAIL within 3 business days. (I always strive to ship within 24 hours after receiving payment) USPS FIRST CLASS MAIL (domestic, within the US) normally takes 3-5 days to arrive. This mail rate is not guaranteed to get there in 3-5 days but is trackable (US only). Unless you specify otherwise the default method of shipping will be USPS FIRST CLASS MAIL. No tracking avail for international orders. I like everyone else who mails USPS first class mail trusts that the item will get there. And usually it does, on time!!
If you are in a rush for your jewelry, for additional cost you may may opt for:
1. US PRIORITY Mail (2-3 day delivery, not guaranteed, not trackable) Cost is $6 additional for small packages.
2. Express Mail (2 days guaranteed with tracking available, domestic cost ranges from $19) This option is if you want it fast and if you don't get it on time, you want to be able to know what happened. Click on the link below to add this upgrade to your purchase. http://www.etsy.com/listing/88997317/us-express-mail-shipping-upgrade-add-to
The rates quoted above are for small packages delivered within the US (up to 7 items).
International Registered Mail:
If you are an international customer registered mail is safer than first class mail. (Estimate is $12 for a small package) It will take a couple of days longer to receive your item as it remains locked up the entire time that the post office has it. Only registered bonded employees can handle this type of package which reduces theft and loss.
REQUIRED REGISTERED MAIL:
Please Note~~~ Mexico, Central America, Turkey, Malaysia , Cyprus, Africa, Indonesia REQUIRE REGISTERED mail at an additional $13 plus regular shipping fees. This is due to the high theft rate. I will bill you a paypal for this amount as it will not be added automatically. If you prefer Express International (this is the fastest way, normal is 3-5 business days) Registered Mail is not required. Again I would send you an invoice for this as well. The cost would vary between $25 - $80.
If your order is over $75, it is highly recommended to ship registered mail for international destinations outside the US. Greenteajewels is not responsible for theft of your purchase.
If you want me to use one of those options please tell me in the "message to seller box" when you purchase.
Again, I normally ship within 24 hours after I receive payment.
Thanks very much for reading this.
Refunds and Exchanges
If you are not happy and want to return the items, please notify me within 3 days after receiving them. You have 7 days to post the return. In order to process your return I must receive items in same condition as received in the original packaging. Refunds are of purchase price only. Shipping fees are nonrefundable. When an item needs to be shipped back the customer pays the shipping fees to return the item to me. I do not offer returns on earrings because I cannot determine if you have tried them on or not. My policy is to provide a sanitary unworn earrings to customers. If a returned item gets lost in the mail, I will not be responsible for the value of the lost item. To avoid any loss you can opt to insure the item when posting it back to me.
Additional Policies and FAQs
When I create my jewelry I incorporate many natural stones which are subject to natural flaws and inclusions. They are not at all low quality but each stone is unique and beautiful.
I am happy to do repairs on jewelry within the first 3 months after purchase. This does not include repairs due to rough or careless handling.
RAW BRASS CARE:
Items made of raw brass brightens up quickly if you rub gently with a diluted natural acid such as lemon/lime water for about 15 seconds then rinse. You can also use brass cleaners usually sold in your local drugstore. (I usually have lemon water in a spray bottle handy) A smooth Nail Buffer (not the file) will work for spots and make it super shiny. All raw brass will darken if not cleaned once in awhile, like silver.
Custom orders are not returnable.
Last Updated August 8, 2014