greenwomancrafts

If you have changed your mind on your item, you are liable for all return shipping costs.

Items must be returned in the same condition, with no damage or missing pieces, able to be sold as new.

Due to hygiene reasons I am not able to accept returns on earrings for pierced ears.

Shipping for orders that arrive damaged or defective and need to be returned will be refunded once the item has arrived back with me. I may also request photographs of damage, including damaged packing materials or/and return of the original damaged materials.

I am only able to take Paypal payments or payments via etsy checkout from customers.

I will ship your item in 1-2 working days of receiving your payment - not including weekends and UK public holidays.

Standard shipping to the USA, Ireland, France, Germany, the Netherlands and Australia DOES NOT include tracking since these destinations seem to have relatively secure mail systems - For these destinations once your order has been been posted we will have no way of knowing where it is until it arrives to you there is NO tracking number. International shipping times vary significantly depending on weather and time of year and adding tracking at checkout will let you know when your order will arrive - I highly recommend it, it is extra - select it from the menu at checkout - it's there for all listings, if you forget, contact me asap.

I offer generous postal discounts for multiple purchases made in one transaction - the discount will be applied automatically at checkout by etsy.

For all other destinations, including the UK, all items will be sent with tracked mail options - no need to add that at check-out. your numbers will be added manually with 48 hours of the item being mailed.

In the UK, standard shipping is by first class signed for unless otherwise stated, and you are able to upgrade at checkout to special delivery if you choose.

All items, regardless of destination are posted with a proof of posting, which I am happy to send an image of via etsy conversation if you request it that includes basic insurance, but NO tracking to use if, for some reason, the parcel does not arrive with you. As the buyer, you are eligible to claim, as a business I am not (I am happy to offer support in this).

Please note etsy's own policies on items lost in the mail (copied from Our House Rules https://www.etsy.com/legal/policy/cases-for-buyers/243306189901):

" Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. Non-delivery cases include when:

There is no proof that the item was shipped to the buyer.
An item was sent to an address that is not on the Etsy receipt.
Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim."





Please be aware of your countries customs requirements - this is your responsibility, not mine!

Likewise, some countries have policies around shipping items with bark attached - I've not had an issue with this, but again - your responsibility, not mine to know what restrictions your country may have.

Please DO NOT contact me via email - please use the etsy message system to contact me about any questions you might have about your order - that way we both have a record of communications and messages don't go missing in junk mail.

I am always happy to consider wholesale orders please contact me for terms and conditions. I do not do consignment or drop ship orders.


All items, regardless of destination are posted with a proof of posting, which I am happy to send an image of via etsy conversation if you request it that includes basic insurance, but NO tracking to use if, for some reason, the parcel does not arrive with you. As the buyer, you are eligible to claim, as a business I am not (I am happy to offer support in this).

Please note etsy's own policies on items lost in the mail:

" Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. Non-delivery cases include when:

There is no proof that the item was shipped to the buyer.
An item was sent to an address that is not on the Etsy receipt.
Etsy doesn't hold sellers responsible for shipping delays or errors, as long as the seller can prove that they shipped the item on time to the address on the Etsy receipt. If the item was shipped and has a tracking number, you may be able to contact the shipping carrier directly to open a claim."

Privacy Policy
Greenwomancrafts is based in based in the UK and has been selling pagan associated items on Etsy since 2004. They sell to buyers across the globe and especially in the UK and the USA.
This Privacy Policy detail how and when Greenwomancrafts collects, uses and shares information when a customer purchases from, contacts or otherwise makes use of any serviced Greenwomancrafts offers through the Etsy platform
This Privacy Policy does not apply to the practices of third parties that Greenwomancrafts cannot control, including Etsy and PayPal or any third party services accessed through our sites and the sites of the platforms we use. The customer should reference the Privacy Policy of third parties to learn more about their privacy practices.
To be able to fulfil an order, you, the customer must provide certain information (which you, the customer authorizes): your name, email address, name and postal address where the item is to be shipped to, payment information and the details of the product ordered including any customizations. The customer may also choose to provide additional personal information if they contact Greenwomancrafts directly, for example to discuss custom work.
The legal for the collection, use, and sharing of your personal information
Greenwomancrafts relies on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:

1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Third party data sharing:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If, in the unlikely event that I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I will retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally need keep your data for the following time period: 7 years.
The transfer of your Personal Information outside the UK
Greenwomancrafts does not currently have any need to transfer your personal information within the EU nor over seas. If this becomes necessary, Greenwomancrafts may store and process your information through third-party hosting services in the UK, US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I will rely on Privacy Shield as the legal basis for the transfer, and use Google Cloud as Google Cloud is Privacy Shield certified.
Buyers’ rights regarding Greenwomancrafts use of personal information
Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• You can object to:
- My processing of some of your information based on my legitimate interests.
- Receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Raven Edgewalker owner of Greenwomancrafts, are the data controller of your personal information. If you have any questions or concerns, you may contact me at: greenwomancrafts [!at] greenwomancrafts.com