Art, Illustration, Fine Art, Limited Edition Prints
gretchendeahl's Shop Policies
Hi there! Thanks for taking the time to carefully read my shop policies.
I am both honored and grateful that something I have created may become a part of your or your family and friends personal art collection. Every piece of art is made with great care and attention to detail in my clean "pet-friendly" (2 cats) home. NOTE: My studio is a designated PET-FREE zone.
I currently offer limited edition prints in two standard sizes. Shipping normally takes from between 2-7 business days. My greatest wish is for you to not only love your prints but feel that the whole process from start to finish was done in a friendly and professional manner.
Please do not hesitate to contact me if you have any questions. Just send me an Etsy Convo or e-mail me directly at: gretchen.deahl [!at] gmail.com
All artwork and content © 2012 Gretchen K. Deahl
It is illegal to copy or reproduce copyrighted material in any manner.
Sale does not transfer rights of reproduction or distribution.
Artist retains full rights of all artwork and content.
Payment is expected when you place your order.
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For INTERNATIONAL (outside the US) Customers, please CONVO me first BEFORE purchasing. SEE MY SHIPPING POLICY BELOW.
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Currently, I am only accepting payment through PayPal. You may use PayPal for safety with any major credit card even if you do not have a Pay Pal account. Etsy has provided an easy-to-follow STEP-BY-STEP guide on how to purchase and pay via PayPal. Just click this link: http://www.etsy.com/help/article/31 If you still have any questions, please drop me a Convo and I will do everything I can to help! :-)
Unfortunately, Pennsylvania, Allegheny County and Philadelphia County have additional sales tax rates, which became effective October 8, 2009.
As a result:
PA State residents ONLY must add 6% sales tax.
PA State/Allegheny County residents ONLY must add a 7% sales tax.
PA State/Philadelphia County residents ONLY must add an 8% sales tax.
Within the US and Canada, I ship USPS First class and USPS Priority Mail with Delivery Confirmation. For International shipping, I use USPS International EXPRESS Delivery with Delivery Confirmation.
IMPORTANT: INTERNATIONAL shipping requires individual pricing, depending upon the final destination. Please send me a Convo BEFORE purchasing, so we can exchange details about shipping costs first.
All 8.5 x 11" prints are packaged using a cello sleeve, cardboard insert and a non-bendable flat mailer. Prints 11.7 x 16.5 or larger ship via USPS triangular mailing tube. Please do not hesitate to contact me via Etsy Convo with any questions! :-)
Buyer will be responsible for any additional shipping costs like upgrades for insurance. I can not be responsible for items lost or stolen in the post. I also can not be responsible for a lost item if you have provided an incorrect address to ETSY.
Please make sure your ETSY ADDRESS IS CORRECT. I only ship to your Etsy address. Your item will be shipped within 2-7 business days after payment is received. You will be notified via Convo, as soon as your order has been sent.
Refunds and Exchanges
I take all the time necessary to ensure that you receive a quality item, properly mailed and free of any defects (prior to mailing). However, please contact me immediately if you have a problem with your order and I'll do my very best to address the issue promptly.
I do not offer refunds or exchanges, unless there is a viable significant "defect" issue with your print. I can not be responsible for defects that occur during shipping. There are no refunds or exchanges for buyer's remorse. A purchase is a binding contract, so please shop carefully and responsibly.
If there is a defect issue (which I work hard to ensure does not occur prior to shipping) with your order, and we resolve to offer you a refund, you will not be refunded shipping costs.
Your refund will only go into effect AFTER you have shipped the item back to me, and it arrives in the same condition you received it in.
Additional Policies and FAQs
Only the best, professional quality materials are used. These brilliant prints, bursting with color, are printed on Epson Ultra Premium Presentation Paper with a matte finish, using Epson Ultra Chrome K3 ink technology.
According to the Epson web site:
• Epson ink and specialty papers are optimized to resist fading for generations.
• For maximum print life, display all prints under glass or UV filter or properly store them.
• Epson UltraChrome K3® Superior museum-quality prints
• Epson UltraChrome K3 with Vivid Magenta Ink Technology produces exhibition-quality, resale-worthy prints.
Each print is package individually in a clear cello sleeve. Additional documents such as a specific Monster Profile or Information sheet, a Certificate of Authenticity and a Monster business card is included with each print, depending on what is purchased.
I am easy to work with (really!) so please, don't hesitate to contact me with ANY questions you might have. Although my shop Policies may seem a bit strict, they are necessary to running my business in a professional manner. I truly appreciate your understanding and patience.
All artwork copyright © 2012 Gretchen K. Deahl
Sale of Artwork does not transfer copyrights.
If you have any questions or concerns about your order, please contact me ASAP via Etsy Convo or E-mail: gretchen.deahl [!at] gmail.com.
Last Updated March 11, 2012