greyeyedesigns

Exchanges: I will happily exchange an item for you less the cost of shipping both ways. Please send me a convo or e-mail to arrange this.

Returns: I want you to be completely satisfied with your purchase, and I will do what I can to work out any problems. If you want to return your item, please contact me within two weeks (14 days) of receiving it. Upon receipt of the item, I'll refund your money less shipping. In the event that your item mysteriously falls apart, please contact me immediately, and I'll repair or replace your purchase.

Repairs: If your item accidentally breaks, I'll happily repair it for you for the cost of shipping both ways. This offer stands as long as my hands still work. If part of the piece gets lost and you want it replaced, I may ask you to pay for the new part. Please contact me to set up the repair.

I accept most forms of payment – PayPal (credit card and non-CC), checks, money order, or concealed cash. Cash sent through the mail is at your own risk.

*Special note to Oklahoma customers -- All sales to in-state customers are subject to state, county and city sales tax. Please do not pay with PayPal until you have received a revised invoice from me that includes sales tax. If you are paying with another means, I'll e-mail you with the correct total. I wish there was an easier way to do this, but there isn't at this time. If I don't hear from you before you pay, I'll contact you about paying the sales tax. I apologize for the inconvenience.*

I ship as quickly as possible, generally within two (2) days of payment clearing. If you pay by check or e-check, please allow a week for the payment to clear the bank after I deposit it. I ship worldwide via US Postal Service First Class delivery, and I use Delivery Confirmation on all domestic orders. I am happy to ship internationally. However, if you live outside the US, please remember that orders will take longer to arrive. Also, all duties and custom fees are the responsibility of the buyer. If you would like expedited shipping or via another service, please contact me.

Communication: I’m big on communication. I will notify you as soon as I receive payment and ship your items. In the event that there will be a delay in shipping, I will let you know as soon as possible. If you don’t want to pay via PayPal, please let me know at the time of purchase what method you prefer. I will contact you if a method of payment is not selected. Per Etsy rules, if I don't hear back from you within three (3) days, I will cancel the sale.

Feedback: I don’t want to hold feedback hostage (i.e. wait until the buyer leaves feedback to write my own). My plan is to leave feedback as soon as payment clears. In the event that you are not satisfied with your purchase, please let me know before leaving negative or neutral feedback. I’d appreciate the opportunity to make things right, and it’s a lot harder to do that after bad feedback has been left. Unless some kind of feedback war emerges, I intend to maintain this policy.

Special Requests: I’m happy to accommodate special requests. If you want me to expedite shipping or send via another service (UPS, FedEx, etc.), I can do so for the cost of the price difference. I will also add simple gift wrap (paper and a bow) for $1. If the item is a gift, I will ship to a different address for no fee. If you have any other special instructions, let me know before you pay.

Custom Work: I would love to do custom work for you! Please contact me via e-mail, convo or Alchemy request to discuss the details of the work. As soon as the details are decided, I will create a personal listing for half the cost of the work, which must clear before I can complete your item. If you would like me to recreate a sold item or something in my shop in a different color scheme, I’ll do my best to gather the supplies again.

Questions: If you have questions, comments, or concerns about anything, please let me know. I love meeting new people!

Etc.: My items come from a happily smoke-free home. I have a little dog and a live-in boyfriend, but both are house-trained and don't rub themselves on my pieces. All items I make using sterling silver or other metals are clearly labeled; if a listing says something is silver-toned, it is not sterling.