grrlDog

Contemporary Jewelry Design

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grrlDog

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Shop policies

Last updated on May 10, 2022

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Accepted payment methods

Paypal
Returns and exchanges
Customer satisfaction is very important to me. You should be fully satisfied with your purchase. If you are not, please contact me. I want you to be happy with you purchases!

***To request a full refund or exchange, contact me within 5 days of confirmed receipt. Only items in unworn condition and in original packaging will be considered for refund or exchange. If there are any errors from my side, I will provide shipping fee. If not, exchanged items will incur additional shipping fees.
***Merchandise being returned must be in its original packaging.
***Custom work and special orders are non-refundable.
*** In the interest of health and hygiene standards, ALL EARRING SALES ARE FINAL.
***I am happy to repair items damaged by normal wear and tear, free of charge for up to 60 days after purchase. Repair items will incur additional shipping fees. Any other damage can be repaired at any time for a nominal fee.
Payment
I accept personal checks, money orders and PayPal. Payment through PayPal is due upon check out. It is Etsy’s policy that an order is considered VOID if the payment is not received within 3 days of purchase. I will wait for 3 days (10 for check or money order) before cancelling the sale and relist for other customers to enjoy. Of course, I will notify you before this happens.

**Please confirm your PayPal shipping address is same as Etsy shipping address. If there are no specifications, I will ship to your etsy shipping address.

Please do not hesitate to contact me if you need additional time for payment or have any questions.
Shipping
Combined shipping is available at no additional charge!

If your PayPal shipping address is different from Etsy shipping address, please specify your preferred shipping address upon checkout. If there are no specifications, I will ship to your Etsy shipping address.

It generally takes a few days to create a piece, so please factor this in when ordering.

Insurance is recommended for all orders. grrlDog design is not liable for any potential postal losses of your items. Please contact me if you would like to purchase insurance for your items.

If you have any questions or requests, please feel free to contact me. Thank you!


***US CUSTOMERS: All orders are shipped via USPS First Class. If you prefer a different shipping method, please contact me. If you have a rush order, special accommodations can be made, but please convo me BEFORE buying.

***INTERNATIONAL CUSTOMERS: International orders are sent via AIR MAIL. International customers are responsible for all fees, taxes, tariffs, receiving fees and duties associated with shipping to their respective countries. All packages under $50 are sent First Class Airmail International. This DOES NOT provide insurance or package tracking. If you prefer to upgrade to Priority or Express International with insurance, I would be more than happy to ship this method with an additional fee. Please contact me for a price quote. if you would like to register your shipment, please let me know BEFORE purchase so I can adjust shipping charges. International purchases (prior to shipping costs) over $50 include Registered Mail fee. Please be sure of your country's customs policies regarding jewelry before ordering.
Additional policies and FAQs
All of my work is protect by copyright and will be defended as such. Images and text are not to be used for commercial purposes without permission.

Please note that from time to time, I may need to substitute chains or other findings due to availability. I will make every effort to ensure that the substitution is of very similar style and quality.

I reserve the right to refuse service at any time. I do not sell to purchasers I suspect of reselling my work without my prior permission.