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billijonowka on Jul 22, 2016
They were perfect party favors! Thank you
Robyn Sussman on Jul 20, 2016
The cookies are DELICIOUS and PRECIOUS!!! They arrived quickly and packed neatly and securely. Not one was broken. I will definitely order again :)
Most people are skeptical about the taste of decorated sugar cookies, but fear not, my cookies taste as good as they look. Made with quality ingredients, fresh to order and with lots of love, my baked treats have been described as being "exceptionally exciting."
Accepted payment methods
- Accepts Etsy gift cards
Cancellation policy: Order cancellations must be made at least 7 business days prior to the scheduled ship date.
If an order must be delivered by a certain date, please note that USPS' transit times are estimated and are not guaranteed. Orders can be shipped with an expedited service through UPS, however, no delivery date is guaranteed by either courier or myself if a package is delayed due to uncontrollable forces such as inclement weather.
If you need an exact number of cookies, please consider purchasing extras in case the package is mishandled by the shipping courier. Cookies are fragile by nature, but they are packaged with an abundant amount of packing materials, marked "fragile" and insured. If any cookies arrive broken, there will be extras to spare and we can later discuss the process of filing a damage claim on any broken cookies.
Care after delivery:
Upon delivery, please be sure to take the cookies inside. If the cookies are left outside, in a mailbox or vehicle, humidity & heat will soften the royal icing. Please inspect all cookies right away and notify me if any cookies arrived broken. I will need 1 or 2 pictures of the broken cookies to file a damage claim with the shipping courier on your behalf. Please hold on to all contents - meaning all packaging materials and even the broken cookies - as the shipping courier may ask for further proof of damage.
Local pick-up orders will initially be charged shipping. All customers from Marietta requesting product pick up can meet me at a pre-determined location by the Marietta Square. Should the customer not arrive at the specified and agreed upon time within 15 minutes the cookies will be taken to the post office. Shipping will not be refunded and Guilty Confections will not be responsible for late delivery. If the customer arrives within 15 minutes of appointment time, the shipping cost will immediately be refunded to the customer's original payment method.
Refunds and Exchanges
Refunds are not issued on orders that are delivered late due to uncontrollable circumstances (lost in transit, inclement weather, no one present to sign for delivery, incorrect addresses provided by the customer, etc.), refused/returned packages, or orders that were not properly stored after delivery (please see care instructions above). Packages that are sent to a wrong/old address will be reshipped at the buyer's expense.
Refunds on broken cookies are only issued when USPS has approved a damage claim. Shipping charges will not be refunded. In case any cookies arrive broken, the customer will need to provide pictures of proof so that I may file a damage claim. Please retain all packing materials and broken cookies in case USPS wants to investigate the claim any further.
Frequently asked questions
What size are your cookies?
My cookies are available in a variety of sizes. Be sure to check each listing's description for cookie measurements. Please note that the measurements of the cookies you receive might be a smidge smaller or larger -- it's in the nature of cookie dough and how the ingredients react when baking.
Do you tie ribbons or add gift tags to individual cookies?
Tying ribbons and/or adding gifts tags to individual cookies is not a service I offer at this time, however, all cookies will be wrapped in FDA approved bags that can be reused if you wish to add your own gift tags/ribbons. Some smaller cookies will be wrapped by pairs, so if you need the cookies individually bagged let me know.
Do you offer wholesale pricing or discounted pricing on large orders?
Decorating cookies requires a great amount of time and effort, especially for large orders, so I am unable to offer any discounts on my cookies.
Do you make gluten-free cookies?
To offer a true gluten-free product I must use a completely different set of tools to make sure there is no cross contamination. With space limitations and a small budget I an unable to invest in everything that is required to offer gluten-free products.
Are your cookies made with nuts?
Each order is made in a kitchen that processes foods with eggs, all types of nuts, dairy, sesame and wheat products. If you have any questions about a particular ingredient please contact me.
My event is weeks away. When should I place my order?
Clients should place their orders right away to reserve a later ship date. My availability is limited and it is reserved on a first come first serve basis. Private conversations do not hold reservations.
Can I order just 6 cookies? Do you sell half dozens?
The minimum order quantity is 12 cookies but customers may purchase any even/odd number of cookies after the minimum.
I'd like to save $ on shipping. Can I meet you in person?
Sure! All customers from Marietta requesting product pick up can meet me at a pre-determined location by the Marietta Square. Local pick-up orders will initially be charged shipping. Should the customer not arrive at the specified and agreed upon time within 15 minutes the cookies will be taken to the post office. Shipping will not be refunded and Guilty Confections will not be responsible for late delivery. If the customer arrives within 15 minutes of appointment time, the shipping cost will be refunded to the customer's original payment method.