GuiltyConfections

hand-decorated, soft baked sugar cookies

Dallas, Georgia On Etsy since 2011

GuiltyConfections

hand-decorated, soft baked sugar cookies

Dallas, Georgia | 2,751 Sales

All Items

Lacey Hull

Contact shop owner

Lacey Hull

Announcement    Now booking orders that are needed by March 13th or later.

Announcement

Last updated on Feb 23, 2020

Now booking orders that are needed by March 13th or later.

Reviews

Average item review
5 out of 5 stars
(689)
See reviews that mention:
quality 27 shipping 162 customer service 71

About GuiltyConfections

Sales 2,751
On Etsy since 2011

Shop policies

Last updated on February 3, 2020

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Refunds are not issued if an order is delivered late due to uncontrollable events that include: lost in transit, delays while the package is in the shipping courier's possession, inclement weather, customer not present to sign for delivery, and/or incorrect address provided by the customer.

Color Bleed:
Sometimes the food coloring in royal icing bleeds, especially when a dark color is touching a light color and during humid seasons. This is an uncontrollable trait that occasionally happens and all proper precautions are taken to prevent color bleed during production. It is extremely important that the cookies be stored properly after delivery, especially if humidity levels are high. Refunds are not issued if the buyer chooses not to serve cookies due to color bleed.

Broken Cookies:
My meticulous packing method is successful most of the time, but I have no control over the way the package is handled once it leaves my possession. If you need a specific number of cookies please consider purchasing extras. Shipping couriers do not accept liabilities for damages to perishable items. Therefore, refunds are not issued for broken cookies.
Payment
Orders are officially on the books once payment has been received.
Shipping
Shipping is available to addresses in the continental US along with Hawaii and Alaska.

All orders ship with USPS Priority Mail and the estimated transit time is 2-3 days. Expedited shipping options are available at an additional cost.

A 25% nonrefundable rush fee will apply to orders that must deliver before the "in hand by" dates. To receive a quote please provide the quantity of cookies you wish to purchase, your zip code, and the delivery date. The rush fee will not be refunded if the cookies deliver late while in the shipping courier's possession.

More information

Last updated on Jun 19, 2019
Frequently asked questions
What size are your cookies?

All sorts of sizes! Approximate measurements are given in the listing description.

Do you offer wholesale or discounted pricing on large orders?

Wholesale/bulk discounts are not available since my cookies are hand decorated by yours truly, one by one, and in a series of complex steps. Pricing is based on the complexity of the design(s), but some designs can be simplified if you are working with a specific budget.

Do you make gluten-free, sugar-free, or vegan cookies?

Unfortunately, I do not have any cookie recipes that conform to these diets.

Are your cookies made with nuts?

I do not physically add any nut products, including almond extract, to my cookies; however, each order is made in a kitchen where all types of nuts are handled.

My event is weeks away. When should I place my order?

Right away! My availability is limited and spaces in my baking schedule are reserved after payment is received.

Can I order less than 12 cookies?

The minimum order quantity is a dozen cookies but you may purchase any number of cookies greater than 12. If you are interested in a taste test you may purchase samples here: https://www.etsy.com/listing/464216996/cookie-samples

How are your cookies packaged?

Cookies are heat sealed inside clear 1 mil plastic bags. Due to time constraints I am unable to add ribbons or gift tags.