GusandOllie

An artist living abroad turning socks into family.

Hamburg, Germany · 74 Sales

GusandOllie

An artist living abroad turning socks into family.

Hamburg, Germany 74 Sales On Etsy since 2008

5 out of 5 stars
(21)

GusandOllie is taking a short break

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Note from shop owner The Monkies, Monsters and I are off on a little Summer break! We'll be back on July 9th, 2018

In the meantime, please don't hesitate to contact me via email: gusandollie [!at] gmail.com

Many thanks x

Blog: www.GusandOllie.com.
Instagram? @GusandOllie
Facebook? @GusandOllieHamburg

Questions? Email me : gusandollie [!at] gmail.com

Note from shop owner

Last updated on Jun 27, 2018

The Monkies, Monsters and I are off on a little Summer break! We'll be back on July 9th, 2018

In the meantime, please don't hesitate to contact me via email: gusandollie [!at] gmail.com

Many thanks x

Blog: www.GusandOllie.com.
Instagram? @GusandOllie
Facebook? @GusandOllieHamburg

Questions? Email me : gusandollie [!at] gmail.com

Jessica Mancuso

Contact shop owner

Jessica Mancuso

Reviews

Average item review
5 out of 5 stars
(21)
View all 21 reviews

About

Fine art in Melbourne to monkey-making in Germany!

All things handmade have always been close to my heart. I have been painting and drawing for as long as I can remember, culminating in graduating from Art School. Having a studio has always felt like Home.

After meeting my husband and moving from Melbourne, Australia to Hamburg, Germany together, I found myself in the unique position of being able to work on my art full time. This is how Gus & Ollie was born.

Sock Monkeys have been around since the early 20th Century, originally made from old socks for children of families who didn't have the means to buy toys. I have worked hard to create multiple original designs, with craftsmanship that has been perfected to be safe, robust and above all adorable & unique. No two are the same. No two are named the same.

Complete with much experimentation, frustration and triumph along the way, creating these toys are a labour of love.
Follow me on Instagram @gusandollie.

Shop members

  • Jessica

    Owner, Creator, Photographer

    Hi there! I'm Jess, a creative Aussie gal living in Hamburg, Germany. I design & create one-of-a-kind toys for you, your family and friends to enjoy. Each day in the Gus & Ollie studio is different, which is why I love my job. Thanks for stopping by!

Shop policies

Last updated on August 29, 2017
Thanks for stopping by!
I am Gus and Ollie's artist, designer, creator, sewer, maker, photographer, marketing coordinator and shipper.

All Gus and Ollie Monkies and Monsters are:
- One of a kind toys. No two are alike.
- made from ALL NEW materials,
- made in a smoke and pet free environment.
- some are adorned with hand-painted, non-toxic SAFETY EYES*

*please see 'Additional Terms and Conditions' for Safety Eyes description and limitations.

ALL Gus & Ollie toys - containing SAFETY EYES - are recommended for children under the age of 3 years ONLY under ADULT SUPERVISION. Please contact me if you have any further concerns or questions regarding safety eyes.

All Gus and Ollie T shirts/Tops, burpies & bibs are recommended to be washed in a COLD machine wash.

Thank-you again for visiting my shop and I hope to hear from you soon,
Jessica Mancuso

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
All sales are final, as all my creations are one-off, handmade pieces. I consider them all works of art, therefore they can not be replaced.

However exchanges are an option on a per case basis, with the buyer responsible for all extra shipping costs.

In the event a parcel goes missing or is damaged in the postage system - please contact me immediately.

It is very important to me that my customers be happy with their purchases, so please contact me if you have any questions or concerns about your order. I am sure we can work something out :)
Payment
All payments are expected within 3-5 days of purchasing.

Should you encounter any hiccups or need any clarification to use pay-pal, please just message me and I will do my best to guide you through your transaction.

ALL G&O toys containing SAFETY EYES - are recommended for children OVER 3 years and ONLY UNDER ADULT SUPERVISION for children UNDER 3 years. These toys contain small parts that could cause choking. They are NOT recommended for pets.
Please contact me if you have any further concerns or questions regarding safety eyes.
Shipping
All orders will be shipped within 2 business days of receiving payment unless otherwise discussed.

All items can be shipped worldwide.
Flat Rate: US$7.00
Combined Shipping Flat Rate: US$10.00

As I am located in Germany, I only use first class shipping with DHL.
This means all shipping prices include insurance and a tracking number.

Any taxes or duties you - the customer - may incur from International Customs is your responsibility to pay and is not included in my prices. If you need more information, please contact Customs in your home town/Country.

PLEASE ALLOW UP TO 14 DAYS FOR INTERNATIONAL DELIVERY.
International parcels usually arrive much faster than this, but occasionally it has taken longer without explanation. Please allow at least 2 weeks for your purchase to arrive.
I am not responsible for parcels taking longer than expected to arrive.

If you would prefer to pay cheaper postage prices (therefore without insurance and tracking capabilities) please message me before making your purchase.This is so I can list your order as a custom order, with the agreed postage price.

I am not responsible for any parcel, without tracking, that may go missing or take longer than expected to arrive.

Please remember that all of my Monkies and Monsters are one-off creations. If you decide not to insure or track your them during the postage process, they can not be replaced in the event they go missing.
Additional policies and FAQs
"Safety eyes" or "child-safe eyes" as they are sometimes called, refer to craft eyes that have a post and locking washer used to "secure" them to fabric crafts.

They are NOT indestructible and are NOT recommended for pet toys or toys for children under 3 yrs. Items may contain small parts that could cause choking.

ALL Gus & Ollie toys - containing SAFETY EYES - are recommended ONLY under ADULT SUPERVISION, for children under the age of 3 years. Please contact me if you have any further concerns or questions regarding safety eyes.

Toys specifically made for NEWBORN BABIES can be found in my NEWBORNS section here: https://www.etsy.com/shop/GusandOllie?section_id=6154269&ref=shopsection_leftnav_4

::: Express postage is also available. Price on application.

::: Gift wrapping is also available. I am happy to send directly to your recipient, please just let me know the occasion and address.

::: I am always available for commissions and ideas.

::: Should you have a particular colour in mind, please don't hesitate to contact me and I shall let you know what socks I have in stock, that might just fit your criteria.

::: There are always more Monkeys and Monsters on the go, than displayed here....so if you don't see one you love, just contact me for a few more suggestions.

EMAIL: gusandollie [!at] gmail.com

TESTIMONIALS
.........................................................................
"I ordered a custom monkey for a gift, and here are the results: one happy 2 year old, and one fully washable, huggable monkey that arrived gift wrapped and addressed to the birthday boy himself without me ever having to go near a post office! Apparently he offered Floyd his dummy within hours of "meeting" him, so I'd say that was a successful operation all around. Thanks again, Jess!"

"I just wanted to say that yesterday I bought four monkeys from Gus and Ollie and one Tooth Monster (very cute) and a baby's shirt! They are all really, really lovely and the monkeys in particular are so adorable and so expressive and so well made. I can't praise them highly enough!! Jess is very talented and I, for one, will continue to keep an eye on her work and will no doubt be purchasing again!!"

"I have just received a parcel with two monkeys that I bought from Jess.
They're really lovely, would like to keep them for myself, but they are meant as gifts for friends' kids. They are very well crafted, good quality and very cute."

"I received Monty, Noeleen & Donna the other day and they are SO CUTE. Great gift for all ages.. I may even keep one for myself. Thank you Gus and Ollie!"

"Received my monkeys, and they look fantastic! Many thanks for everything."

"Just received Jane & Tyler this afternoon and couldn't be happier! Thank you so much, Gus and Ollie... the monkeys are truly adorable and wonderfully made (so much so that I decided to keep one for myself)!"

"Thank you so much for the monkies. They were an absolute hit!!! Coco is settling in well to her new home with little Sophie! They were the perfect baby present and travelled really well."

"Just wanted to say thank you so much for making Tess for my Goddaughter, she is beautiful, I am sure she will love her! And thank you so much for hurrying to make her just after your return from your holidays so Tess could make it on time to Munich, much appreciated that was!"

"Thank you again! A very satisfied "customer", or an "aunt "of three happy boys who received these beautiful unique sock monkeys over the holidays in the states. i was always known as the "crazy" person who has a soft spot for primates, so this was the perfect gift for the lovely children in my life."

"Alvin and Chloe arrived the other day and have been settling in nicely. Here they are with my daughter, each in their own Schlafsack, ready for a nap. I don't know how she feels about them just yet, but I think they're adorable! (nice quality fabric, well stitched, soft for little hands and washable for little... whatever; we don't ask.)"

"Maisie, Eli, Trevor and Ricki have safely arrived in Basle and they are just as cute as I thought they would be! Maisie will travel on to Zürich to our godchild in a while but can enjoy company of the others until then. Eli and Ricki have already been adopted by my son (he puts them in his mouth tongue.gif )) and Trevor the tooth monster will come with the tooth fairy when Jon gets his first tooth. It was a pleasure buying from you and I will recommend it further without reservations! "
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

*Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jessica Mancuso, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
gusandollie [!at] gmail.com
 
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr