organic beauty care
hairbycreation's Shop Policies
Welcome to Hair by Creation! My utmost concern is that you are satisfied with the product you have purchased. That is why I use my products personally and have others use them for months before I sell them. But everyone is different, so please let me know how you liked them. I love feedback! If you need to contact me, do so through Etsy convo for the quickest response.
I accept credit card and Paypal payments only. Sorry for any inconvenience this may cause.
Just about all orders will be sent out to the USPS within 3 business days from date of payment. There is a date for when your package is scheduled to ship by on your receipt. Most orders will receive a tracking number before 11:59 pm on that date. If more time is needed it will be posted in the shop announcement or I will contact you. I only have shipping costs posted for some countries. However if you are a customer from a country that is not listed, simply contact me and I can give you a shipping quote. Any customs fees will be the responsibility of the buyer. If you would like to purchase multiple items and you want a more accurate shipping quote, please contact me before placing your order and I will make a reserved listing for your purchase only that has the minimum shipping cost. If there is a problem with your shipment because of miss information (i.e. home address vs p.o. box, typos, and things like these) it is the responsibility of the buyer to pay for the item to be reshipped if necessary.
Refunds and Exchanges
While I cannot give refunds, if you are not reasonably satisfied with the product you can send it back and exchange it for something else. The exchange value will be the purchase price not including the shipping charges. The buyer has 30 days from the purchase date to contact me and return the unwanted item. The initial shipping costs are non-refundable and the buyer is responsible for the return shipping costs. If you would like to cancel an order it must be done before the shipping notification is sent. If the package can still be retrieved, then the buyer can receive a refund for the item cost only, not the shipping cost. If the package is already gone, the buyer will have to send it back to exchange it.
Additional Policies and FAQs
Please remember that natural personal care products are not 100% risk-free. It is always recommended to check with your doctor first before trying any new products. While in general natural products are healthier to use, you still must research or test them out before you can be sure that they are okay for you personally. If you have allergies to any of the ingredients, don't use the product. If you have never used the product or any of it's ingredients before, test a small amount on an inconspicuous area first before using the product on a regular basis. If any irritation occurs, stop using the product. Also some natural ingredients such as essential oils and flax seeds and herbs are not recommended for use by those with certain conditions or pregnancy. Consult your doctor and do research before using them. Please allow for slight variances in the products since they are made by hand and are affected by temperature changes. Also natural ingredients such as butters, oils and herbs can vary in scent, color, and consistency depending on when they were cultivated. Since handmade natural products don't contain artificial preservatives some may need to be refrigerated to extend the shelf-life. Please follow the directions posted in the listing.
hairbycreation [!at] gmail.com
Last Updated October 22, 2014