jennifertwelvetrees

Tennessee, United States · 406 Sales

jennifertwelvetrees

Tennessee, United States 406 Sales On Etsy since 2008

0 out of 5 stars
(161)
Jennifer Twelvetrees

Contact shop owner

Jennifer Twelvetrees

Reviews

No reviews in the last year
amanda stoughton

amanda stoughton on Jul 11, 2014

5 out of 5 stars

Jennifer was fantastic and the invitations are exactly what I wanted. This is the first time I've used Etsy and Jennifer made my experience expeditious and easy.

View all 161 reviews

Shop policies

Last updated on April 22, 2015
Welcome to my shop. I work hard to make sure all of my handmade items are high quality and every attention to detail is met. If you don't see something that meets your needs please message me and chances are we can come up with something great!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment must be completed before any designs or proofs are sent.
Unfortunately with the amount of orders I receive a day, I am unable to send proofs before a purchase is made.
Shipping
**DIGITAL ORDERS & PROOFS***

As my order volume goes up, my turn around time must as well. In order to assure 100% satisfaction from all customers we ask that you give us up to 72 business HOURS to send the first digital proof. If your design requires extensive edits or customization, additional time may be required. If changes are needed after receiving a proof, please allow an additional 24 business hours. Our hours of business are Monday - Friday from 8:30am until 5:00pm.

***PHYSICAL ITEMS & PRINTS***

My number one goal is to be as fast as possible without affecting the quality of my product. I am only one person and each order is printed, trimmed, packaged, and shipped by me with the utmost attention to detail. Please understand that as much as I would love to send you your order right away, I am limited by the fact I am only one human doing what she loves.

Once your proofs have be approved for printing please allow 5-7 business days before they are shipped. larger orders may require more time.
If you have questions about turn around times, please feel free to send me a message!

Once items are shipped, they are generally received in 2-3 business days. (USA)
I cannot guarantee shipping time once they leave my hands.
Refunds and Exchanges
***Digital Files***
Because of the nature of this product, there are no refunds once digital files have been sent.

***Physical Items and Prints***
If you are unhappy with your item in any way, please contact me immediately and we will discuss how to make sure you are totally satisfied with your order!
Additional policies and FAQs
My Hours of Operation
Monday - Friday 9A-5P
Saturday & Sunday CLOSED

Orders or Convos sent outside the time frame above will be answered the following business morning. No exceptions. That time is reserved for my children and their activities.

If there is a time when I will be away during normal hours (ie illness, sick child, family emergency) I will do my best to update the "Shop Announcements" on the main page of my shop.