HallelujahTree

CUSTOM FAMILY TREES, BOSS, TEACHER AND MENTOR ART GIFTS

Tunbridge Wells, United Kingdom On Etsy since 2015

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HallelujahTree

CUSTOM FAMILY TREES, BOSS, TEACHER AND MENTOR ART GIFTS

Tunbridge Wells, United Kingdom | 1,174 Sales

Announcement    Just to confirm that I am still able to send physical prints. I use DHL in the UK and FedEx to ship to the US (shipping rates are therefore higher than normal but this is unavoidable in the current situation). Feel free to double check with me before ordering. FedEx deliveries are mostly running to time but there is the odd delivery (very few) taking a little longer than usual (presumably passing through facilities which are affected by the Pandemic and other local issues). This is as at 26th Oct 2020.

Announcement

Last updated on Oct 26, 2020

Just to confirm that I am still able to send physical prints. I use DHL in the UK and FedEx to ship to the US (shipping rates are therefore higher than normal but this is unavoidable in the current situation). Feel free to double check with me before ordering. FedEx deliveries are mostly running to time but there is the odd delivery (very few) taking a little longer than usual (presumably passing through facilities which are affected by the Pandemic and other local issues). This is as at 26th Oct 2020.

Items

 

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Melanie Colletta

Contact shop owner

Melanie Colletta

Reviews

Average item review
5 out of 5 stars
(181)
See reviews that mention:
quality 21 shipping 26 customer service 75

About HallelujahTree

Sales 1,174
On Etsy since 2015

A little bit about the founding of Hallelujah Tree...

Drawing has been my favourite form of expression since I was a small child. There were long periods in adulthood where there simply wasn't time to indulge in art but after my 4th child was born I decided I had to make the effort to fit art into my life to feel like 'me' again.

I opened my shop in 2015 intending to offer prints of my artworks but almost immediately I had a request to transform an artwork into a family tree and I owe huge thanks to the Texan lady who made this request and set me on a path to what is now my full time passion, providing personalised artworks to help customers celebrate friends and family.

Recently my daughter asked me to put together a family tree featuring the British Royal Family. I thought this was a great idea and I'm in the process of opening a new shop on Etsy called TreeArtByMel.etsy.com in which I will begin to stock Royal Family trees, both prints and 10 x 12" framed prints.

Shop members

  • Melanie Colletta

    Owner

    Drawing has been my favourite pastime since I was a small child and having turned some of my artwork into personalised items means I can spend my days working on something I really enjoy and I feel very lucky to be able to do this.

Shop policies

Last updated on October 26, 2020
Hi! Thank you for visiting Hallelujah Tree. If you have any questions at all just contact me via the website and I'll respond promptly. Thank you!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
REFUND/CANCELLATION POLICY

++ PLEASE NOTE THAT REFUNDS/CANCELLATIONS CANNOT BE OFFERED ON CUSTOM ORDERS ONCE I HAVE BEGUN THE CREATION OF YOUR ARTWORK++

If the package is in any way damaged when you receive it then please do not open it otherwise you'll be charged for returning the item, just write on it 'damaged, return to sender', kindly send me a photograph of the damage and send me a message letting me know it's on its way back so that I can arrange for a replacement to be sent.

If for any reason you are unhappy with your purchase (I sincerely hope not!) then again please let me know and we can sort things out. A full refund will be given as long as the print is returned to me undamaged. This does not apply to custom/personalised orders which are non refundable/exchangable.

I will do all I can to ensure your purchase reaches you in perfect condition and that you are a happy customer!
Payment
I accept credit or debit card payments, Paypal, etsy gift cards and other International Payment methods accepted by Etsy.

Full payment must be received before prints are shipped. Full payment must be received before I begin work on any personalised artworks.
Shipping
FAMILY TREE DELIVERY POLICIES:


UNITED KINGDOM: The shipping cost will be for a DHL courier service taking 1-2 working days.

UNITED STATES:
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Both framed and unframed prints will be sent by a courier delivery service taking 3-7 business days as standard. There is an option to upgrade to a 1-3 day UPS service at checkout (provided you do not live in what is deemed a remote location by UPS)

++ IF YOU LIVE IN WHAT THE UPS COURIER WOULD DEEM A REMOTE LOCATION PLEASE CONTACT ME FOR DELIVERY COST QUOTE AS THESE PRICES WILL NOT APPLY!! ++

CANADA:
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Basic shipping will cover a 2-5 working day Parcelforce delivery. The upgrade at checkout will lead to a UPS 1-4 working day delivery.


++ PLEASE CHECK YOUR COUNTRY'S CUSTOMS REGULATIONS SO THAT YOU ARE AWARE OF ANY IMPORT FEES THAT MAY APPLY ++

AUSTRALIA:
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Basic shipping will cover a 3-7 working day DPD delivery and the upgrade at checkout will lead to a 2-4 working day DPD delivery.

IRELAND:
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Basic shipping will cover a 3-5 working day DPD courier service and the upgrade at checkout would lead to a 2-5 working day DPD delivery

REST OF EU:

Basic shipping will cover a 3-5 working day DPD courier and the upgrade at checkout will lead to a 1-3 day TNT courier service.

++ PLEASE NOTE THAT I MAY CHANGE THE COURIER WHICH I USE IN ORDER TO SOURCE THE BEST AVAILABLE OPTION FOR THE PRICE ON THE DAY ++


*** THE SELLER IS NOT RESPONSIBLE FOR ANY ADDITIONAL CHARGES WHICH YOU MAY INCUR BY WAY OF TAXES OR CUSTOMS DUTIES IN YOUR COUNTRY. ***
Additional policies and FAQs
PACKING INFO

Any print size up to A4 (8.3 x 11.7") are carefully wrapped in tissue paper, sealed in a clear plastic sleeve then slipped into a strong all board envelope between two card stiffeners.

Anything larger than A4 will be wrapped in tissue paper then carefully rolled and popped in a very strong postal tube with bubble wrap to fill any gaps and protect the edges.

Framed prints are sent in a sturdy box wrapped in bubble wrap with extra cardboard protection to the glass.
Privacy
Privacy policy

I Melanie Colletta of Hallelujah Tree am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, I do not have mailing lists. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 7 years. After this time I will delete your data from my records.
In the case of custom orders I will retain your records as long as Hallelujah Tree is in business because I offer you the chance to contact me in future years to have additional names added to your family tree and have your tree reprinted or an updated JPEG sent.
If you explicitly ask me to dispose of your details after 7 years I will comply with your request.

I have no access to your payment account details as PayPal or Etsy Payments processes your order, depending on the method you choose. Your information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I will not spam you or solicit you using the information provided to me.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have questions relating to the way Etsy uses your information, please refer to the ETSY PRIVACY POLICY here: -

www.etsy.com/legal/privacy

More information

Last updated on Aug 29, 2017
Frequently asked questions
How do I send you my family names?

You can either list names on your order, send me a separate note via the website or, if you have a file or photograph which you would like to email then please send to mel@hallelujahtree.uk . If you have your family research on a site such as ancestry.com then you have the option of making me a guest on your tree so that I can access the information directly to save you re-inputting.

If I am in a hurry can you send my customised family tree to me for me to print off myself?

Yes, after creation of your tree I can send you a high quality jpeg via Dropbox for you to download and print locally.

I have put together a section 'jpeg only family trees' which offers digital files at a slightly reduced cost (and free of shipping fees).

If the tree you are interested in is not shown in jpeg form just contact me and I will add it.

If you have already purchased a printed version again contact me and I will refund cost of materials and shipping.

What if I want to add new family members to my tree?

Families do change very quickly I have found! Engagements, new babies and suddenly your tree is not quite up to date. You pay once for the tree and then you are very welcome to return to add more family members in the future to any empty branches at no extra cost. I would only ask that you cover the price of materials and postage of the updated print.

Do I see a proof before you print?

Yes, you will see as many proofs as necessary throughout the design process! I'll send a first rough proof as a starting point after adding your names to the tree and then we'll work through as many further proofs as necessary until you give me the final OK to print/send.

There is a price difference between colleague/mentor gifts and family trees

A tree which is a gift for a colleague/mentor/teacher will involve me adding the colleague/student names randomly to the branches and adjustments to the background artwork will not be necessary so it is a simpler process than creating a family tree.

Creating a family tree is a much more intricate process. Every family is unique and the artwork itself will normally require alterations to ensure that each of your family members links properly to the previous/subsequent generation and that the names within the branches connect and flow logically to reflect your unique layout.

It is a much more time consuming process than simply placing names randomly in the tree.

Framing

I source frames from a local manufacturer in the UK which are made from sustainable wood sources. Although there are cheaper frames on the market I will only supply good quality frames which I feel do justice to the thought that has gone into the artwork to be displayed.

My frames are for artwork up to 10x12" in size. Due to the high postage costs for anything larger I recommend customers source their own frame if they require a larger print.