hamamhouse
Shop policies
Last updated on
July 1, 2011
Thank you for your interest in Hamam House!
Please don’t hesitate to contact me if you have any questions. I am happy to help!
I aim to respond to all messages within 1 day. Because of the time difference, if you don't hear back from me straight away it's probably because I'm asleep :)
Some General Info about my Hamam towels:
Light weight and fast drying - perfect for the beach!
Very absorbent, natural and beautiful!
Warm machine wash.
Will become more absorbent and softer after 3 to 4 washes.
Hand loomed - so small imperfections are part of the natural beauty of them!
Please don’t hesitate to contact me if you have any questions. I am happy to help!
I aim to respond to all messages within 1 day. Because of the time difference, if you don't hear back from me straight away it's probably because I'm asleep :)
Some General Info about my Hamam towels:
Light weight and fast drying - perfect for the beach!
Very absorbent, natural and beautiful!
Warm machine wash.
Will become more absorbent and softer after 3 to 4 washes.
Hand loomed - so small imperfections are part of the natural beauty of them!
Returns and exchanges
I aim to make you happy and provide excellent customer service! Please contact me if you have any concerns. If you are not happy with your purchase for any reason we can work together to find a solution.
Payment
PayPal is my preferred method of payment and is easy and secure.
I mail orders once payment has been received. I will contact you if payment has not been received within 2 days.
I mail orders once payment has been received. I will contact you if payment has not been received within 2 days.
Shipping
I ship items within 2 business days of receiving payment via tracked airmail, with a standard 7-14 day delivery time to most destinations (often quicker - especially to Europe).
I ship to the address used in your ETSY purchase, not to your PAYPAL address. Just let me know if you need it mailed to a different address. Thanks!
I ship to the address used in your ETSY purchase, not to your PAYPAL address. Just let me know if you need it mailed to a different address. Thanks!
Additional policies and FAQs
We welcome wholesale orders. Please contact us at senolkizek [!at] gmail.com for further information. When you email us please provide us with a little information about your business/shop. We look forward to working with you!