Katie Sullivan on Dec 8, 2016
Thank you so much! We Love it!
Katie Sullivan on Dec 8, 2016
Thank you so much! We love it!
brianstuller on Dec 8, 2016
shipped on time good great
THANK YOU FOR READING ALL OF OUR POLICIES - MANY QUESTIONS WILL BE ANSWERED BY READING BELOW
UPDATED FOR OCT-NOV 2016 ******* UPDATED FOR OCT-NOV 2016
Our national post service is still having some delay with the shipping process of the parcels just FOR THE NON-USA SHIPPING ADDRESS, so they are taking longer than usual to be delivered, like 4 or 6 weeks instead of 2 weeks as they normally took.
We wanted to aware to every possible buyer from OUT OF USA about this issue in the transit of the parcels, because we can not guarantee about the accurate time that the parcels will be delivered for the new orders placed in this last period. As we wrote it is possible that the parcels take 4 to 6 weeks, or even more to be delivered, nevertheless by the other hand it is also possible that the issue be finally resolved in the first days of November and we back to the normal average shipping time as usual, we have actually detected some of the parcels shipped recently to Canada, Europe and Australia being delivered in just the 3rd week of shipping.
Anyway we are always contacting and keep the buyers posted with any news, and we are always monitoring every parcel we ship from here as usual. We are always glad to contact and respond any question and give further info.
We DO HAVE resolved this shipping problem for the parcels to USA ADDRESSEE because we are now working with DHL here in Nicaragua to send the parcels there, the post service we are using is Global Mail e-commerce, that is a new and very economic shipping service they are offering. But they can't offer the same service to the rest of the world, so the only option with them to Non-USA addressees is to pay for the normal currier service that they offer that is really very expensive, something like $102 (to Canada for 2.5 kg include VAT) for just one package. We would need confirmation from the buyer if he/she wants to take this option.
The estimated shipping time now is between 10 to 12 days to AMERICAN REGION via DHL Global Mail, this is our new postal service. But only for USA Continental Territory, because for Hawai, Puerto Rico, and Alaska the parcels could maybe take one or two weeks more.
★ ★ For the parcels that we ship to USA using DHL it is possible to track it since the first day that they were ship. But for the parcels to Non-USA addressee it is just possible to track the parcel shipped when they have arrived to the customs in the destination country, so this is some days after the parcel was shipped. So for example it is possible to use www.canadapost.ca for the parcels to Canada, www.parcelforce.com for United Kingdom, www.laposte.fr for France and so on. We depend on those to check the tracking for our parcels because our post service here in Nicaragua doesn't offer the tracking service, they have a site www.correos.gob.ni but they still don't have an online tracking tool. We really hope that some day they will have it. ★ ★
★ You can tell us when you make your purchase the customized design of your item if you want it like that. If we do not have available, we design it in a short time at no cost. We even can provide our e-mail to improve communication so we can offer more options for design. You can even indicate to us your choice by the photograph or by a code or number from the picture or from the catalog that we can provide. ★
★ CUSHIONS and PILLOWS that you see in listings are just for pictures, for people to see details and colors really, but they are not necessary for using the hammock at all, even is more comfortable using without pillows as we do it here in Nicaragua. We sell MAYAN KIND lay down hammocks so just the hammock chairs come with the wooden spreader bars as it can be seen in the pictures ★
Accepted payment methods
- Other Method
★★ Most of our items are made to order, that is the reason why we offer customization possibilities. Some of them are half made or already completed in stock but usually we take between 5 and 7 business days to complete and ship the items, depending on the quantity of orders that we have ★★
★★ Our items are shipped from Nicaragua, so it is an international shipping. So the shipping time really depends on international traffic actually. In some periods of the year like holidays or Christmas days the customs are saturated with parcels, and it is probable that they take more days to arrive ★★
★★All items are shipped to the order shipping address on Etsy site, unless we are notified otherwise with direct message to contact us after you order★★
Thank you very much for reading!