Maribel Hernandez

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Maribel Hernandez

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Reviews

Average item review
4.5 out of 5 stars
(1500)
Holly

Holly on May 22, 2017

5 out of 5 stars

I loved it so much I decided to get a regular hammock for my dad. So comfortable. I could sit in it all day.

Ma Rion Jaouen

Ma Rion Jaouen on May 20, 2017

5 out of 5 stars

Vendeuse sérieuse, envoi rapide et produit magnifique ! Merci !!

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Shop policies

Last updated on March 28, 2017
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THANK YOU FOR READING ALL OF OUR POLICIES - MANY QUESTIONS WILL BE ANSWERED BY READING BELOW
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UPDATED FOR FEB-APRIL 2017 ******* UPDATED FOR FEB-APRIL 2017
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Our national post service is still having some delay with the shipping process of the parcels just FOR THE AUSTRALIA, ASIA AND EUROPE SHIPPING ADDRESS, so they are taking longer than usual to be delivered, like 3 or 4 weeks instead of 2 weeks as they normally took.

We wanted to aware to every possible buyer from THOSE REGIONS about this issue in the transit of the parcels, because we can not guarantee about the accurate time that the parcels will be delivered for the new orders placed in this last period. As we wrote it is possible that the parcels take 3 to 4 weeks, or even more to be delivered, nevertheless by the other hand it is also possible that the issue be finally resolved soon and we back to the normal average shipping time as usual, we have actually detected some of the parcels shipped recently to Europe and Australia being delivered in just the 3rd week of shipping.

Anyway we are always contacting and keeping the buyers posted with any news, and we are always monitoring every parcel we ship from here as usual. We are always glad to contact and respond any question and give further info.

We DO HAVE resolved this shipping problem for the parcels to USA ADDRESSEE because we are now working with DHL here in Nicaragua to send the parcels there. But they can't offer the service to the rest of the world at the same price.

So the only alternative FOR THE AUSTRALIA, ASIA AND EUROPE SHIPPING ADDRESS, if they want to receive the parcels in a shorter time, is to charge an additional price, this could be between 15 and 25 USD (depending on the kind of hammock ordered) plus the shipping price that you have already paid in your order for normal shipping. But we would need confirmation from the buyer if he/she wants to take this option. The additional shipping price could be even less when we ship more than one item to the buyer, because this courier service depends sometimes on the weight of the package shipped.

The estimated shipping time now is between 3 to 5 days to AMERICAN REGION via DHL currier express service.

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★ ★ For the parcels that we ship to USA using DHL it is possible to track it since the first day that they were ship. But for the parcels to AUSTRALIA, ASIA AND EUROPE addressees it is just possible to track the parcel shipped when they have arrived to the customs in the destination country, so this is some days after the parcel was shipped. So for example it is possible to use www.parcelforce.com for United Kingdom, www.laposte.fr for France and so on. We depend on those to check the tracking for our parcels because our post service here in Nicaragua doesn't offer the tracking service, they have a site www.correos.gob.ni but they still don't have an online tracking tool. We really hope that they will have it some day in the future. ★ ★

★ You can tell us when you make your purchase the customized design of your item if you want it like that. If we do not have available, we design it in a short time at no cost. We even can provide our e-mail to improve communication so we can offer more options for design. You can even indicate to us your choice by the photograph or by a code or number from the picture or from the catalog that we can provide. ★

★ CUSHIONS and PILLOWS that you see in listings are just for pictures, for people to see details and colors really, but they are not necessary for using the hammock at all, even is more comfortable using without pillows as we do it here in Nicaragua. We sell MAYAN KIND lay down hammocks so just the hammock chairs come with the wooden spreader bars as it can be seen in the pictures ★

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
We use Paypal for paying, but we have available some other payment processors like Alertpay, Moneybookers, Liqpay and LibertyReserve. Also we accept credit/debit cards and money transfers. We always offer the security and convenience for shopping. Please contact us to make any other arrange.
Shipping
We start the process of clearance items purchased between 1 and 2 days after confirmation of payment has been made through any of our options (Paypal, or contact us by others)

★★ Most of our items are made to order, that is the reason why we offer customization possibilities. Some of them are half made or already completed in stock but usually we take between 5 and 7 business days to complete and ship the items, depending on the quantity of orders that we have ★★


★★ Our items are shipped from Nicaragua, so it is an international shipping. So the shipping time really depends on international traffic actually. In some periods of the year like holidays or Christmas days the customs are saturated with parcels, and it is probable that they take more days to arrive ★★


★★All items are shipped to the order shipping address on Etsy site, unless we are notified otherwise with direct message to contact us after you order★★


Thank you very much for reading!