Maribel Hernandez

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Maribel Hernandez

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Reviews

Average item review
4.5 out of 5 stars
(1338)
Kris

Kris on Sep 30, 2016

4 out of 5 stars

I like the hammock and it is made well!! I was very disappointed though because I didn't realize it is a mayan style hammock!! It doesn't hang stretched out like they show it in the photo! I think they should put that in the description under the photo!

Tara Turnbull

Tara Turnbull on Sep 28, 2016

5 out of 5 stars

I love this etsy shop and the beautiful work that they produce. This is our third hammock and we are never disappointed. Shipping took a little longer than expected but it is worth the wait.

View all 1338 reviews

Shop policies

Last updated on September 13, 2016
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THANK YOU FOR READING ALL OF OUR POLICIES - MANY QUESTIONS WILL BE ANSWERED BY READING BELOW
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★Please we encourage to contact with us after you order if there is any additional indication, to get clear the kind of hammock, ornamental fringe or tags to add. We need to know your custom choices for the hammock ★


UPDATED FOR SEPTEMBER 2016 ******* UPDATED FOR SEPTEMBER 2016
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We are still having some problems with the shipping service, our national post service is still having some kind of issues with the shipping process of the parcels. So FOR THE NON-USA SHIPPING ADDRESS they are taking longer than usual to be delivered, like 8 or 9 weeks instead of 2 weeks as they normally took.

We wanted to aware to every possible buyer from out of USA about this problem in the transit, because we cannot guarantee about the time that the parcels will be delivered for the new orders placed in these last weeks of September, as we wrote it is possible that the parcels take 8 to 9 weeks, or even more to be delivered, nevertheless by the other hand it is also possible that the issue be finally resolved in the lasts days of September and we back to the normal average shipping time. Anyway we are always contacting and keep the buyers posted with any news, and we are always monitoring every parcel we ship from here as well. We are always glad to contact and respond any question and give further info.

We DO HAVE resolved this shipping problem for the parcels TO USA because we are now working with DHL here in Nicaragua to send the parcels there, the post service we are using is Global Mail e-commerce, that is a new and very economic shipping service they are offering. But they can't offer the same service to the rest of the world, so the only option with them to Non-USA addressees is to pay for the normal service they offer that is really very expensive, something like $80 for just one package. We would need confirmation from the buyer if he/she wants to take this option.

The estimated shipping time now is between 10 to 12 days to American region via DHL Global Mail our new service. But only for USA.

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UPDATED FOR JULY AND AUGUST 2016 ******* UPDATED FOR JULY AND AUGUST
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It is necessary to notify that we have had some problems this period with the delivery of our parcels shipped. All the parcels shipped in the last week of June 2016 are still in the transit to the customs in each of the addressee's countries, and so the parcels shipped on July. We are working hard every day to resolve this issue. The estimated shipping time is usually between 13 to 15 days to American region but they are taking longer this period, we hope that it will be normalized soon. We want to warn to our buyers to be aware about the situation because we cannot guarantee about the time that the parcels will be delivered for the new orders placed in these last weeks of July and first weeks of August, it is possible that the parcels take 5 or even more weeks to be delivered, nevertheless by the other hand it is also possible that the issue be finally resolved in the lasts days of August and we back to the normal average shipping time. Anyway we are always contacting and keep the buyers posted with any news, and we are always monitoring every parcel we ship from here as well. We are always glad to contact and respond any question and give further info.

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★ Tell us when you make your purchase the design of your tapestry. If we do not have available, we design it in a short time at no cost. And if you want, you may ask for your custom design. Preferably we will provide our e-mail to improve communication so we can offer more options for design. You can even indicate to us your choice by the photograph or by a code or number from the picture or from the catalog that we can provide. ★

★ Cushions and pillows you see in listings are just for pictures, for people to see details and colors really, but they are not necessary for using the hammock at all, even is more comfortable using without pillows as we do it here in Nicaragua ★

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Other Method
Payment
We use Paypal for paying, but we have available some others payment processors like Alertpay, Moneybookers, Liqpay and LibertyReserve. Also we accept cards and money transfers. We always offer the security and convenience for shopping. Please contact us to make any other arrange.
Shipping
We start the process of clearance items purchased between 1 and 2 days after confirmation of payment has been made through any of our options (Paypal, or contact us by others)

★★ All of our items are made to order, that is the reason why we offer customization possibilities. Some of them are half made or already completed in stock but usually we take between 5 and 7 business days to complete the items, depending on the quantity of orders that we have ★★


★★ Our items are shipped from Nicaragua, so it is an international shipping. Once delivered to the shipping agency, items take from 1 to 2 weeks to get to the post office in your area, or get to your home if the postal service offer you this service. Shipping time depends on international traffic actually. In some periods of time like holidays or Christmas days the costumes are saturated of packages, and it is probable that they take more than 20 days to arrive ★★



★★ Parcel Post certified Nicaragua is the service that we use for deliveries, and sets limits on the size and weight of packages. National Nicaraguan Postal Service offer reliable, fast, very economical and convenience shipping service. They give to clients some kind of tracking info, a tracking number that is used by the postal office to locate the package when there is a problem, nevertheless we never had any one. We work with them to ensure the package reaches its destination. But tracking number can be used also in web pages of postal services of some countries (www.usps.com for example for United States) for tracking the package some days after was shipped when it gets the custom. ★★



★★All items are shipped to the order shipping address on Etsy site, unless we are notified otherwise with direct message to contact us after you order★★

★★Worldwide shipping is available. Please contact us if you are out of United States or Canada, for available and additional shipping cost ★★


Thank you very much for reading!