Hammer & Hand - antique and vintage Indian furniture
hammerandhandimports' Shop Policies
Welcome to Hammer and Hand Imports! We specialize in rescuing vintage, antique and re-purposed furniture and home goods from India. Every piece has been restored or constructed by hand with special attention paid to craftsmanship and quality.
We accept PayPal and all major credit cards. If you are moving and need us to wait to ship a piece until you arrive in your new home, please note that when you check out.
If your item has been shipped via USPS and there is damage, please remember to save all packing materials and take pictures. Please call us so we may provide you with copies of the receipt and any applicable insurance. All USPS damage or loss claims are the responsibility of the buyer. Claims filed with USPS may only be filed 3-14 days after receipt of your item.
If your item is shipped via FedEx, you will receive confirmation emails that your item has shipped, is tendered into the system, accepted at your local FedEx and has been delivered. All packages will be sent with "direct signature required". The transit time is 2-3 days. Should you need to schedule a delivery after 6PM or on a Saturday, please visit www.fedex.com/us/delivery and create a log-in to customize your delivery. Once the item has shipped and you have your tracking number, you can go in the system after you are logged in and customize your delivery time. It's that easy!
If your item is over 70 lbs your package will be shipped via FedEx ground. You will receive tracking updates via email. Please note that they will attempt to deliver up to 3 times before sending it to the nearest FedEx location for you to pick your item up.
If the packaging looks bent or looks like there might be damage, please inspect the contents in front of the driver before letting them leave. If there is any damage to your item, please note that with the driver and send us photo immediately so that we can submit the claim.
The claim will be done through the Hammer & Hand FedEx account. We will handling filing the claim.
If your item is shipped via freight company on a pallet. Lift gate service will be provided to unload the piece from the truck to the ground. You will be responsible for bringing your purchase from the truck into your home. If your piece is being delivered via freight, you will need help taking the piece from the lift gate into your residence. The delivery truck will come as close to your residence as possible (curb or driveway). You will need help getting the piece inside your residence as the trucking company is not insured to enter your home.
You may request 'white glove' service at an additional fee which can be arranged at the time of purchase.
IMPORTANT: You must unpack your items while the driver is present and report any damage to the driver. You must note the damage on the receipt and with the driver at time of delivery. Take many pictures of any damage! If these steps are not followed, we cannot guarantee a positive resolution to a claim. Please keep all packaging and leave item as packaged as possible. Call us immediately at 407-491-0450 (Chris) or 407-491-4021 (Amy). If you can not reach us, please leave a message or text us. We will always respond ASAP as we are always available to assist you.
All items are insured by the carrier. Insurance claims are handled by the freight forwarder, C.H. Robinson. Hammer & Hand will not assume liability for damages unless the claim has been denied by the carrier and the damage was reported to the driver at the time of delivery.
PLEASE PROVIDE YOUR PHONE NUMBER in the notes when you purchase.
Chris and Amy
Refunds and Exchanges
All sales are final unless previously discussed in writing. There is a 25% restocking fee for cancelled or returned items, this includes layaway items.
We do not accept returns of antique or vintage items.
We are located at 2714 Lafayette, St. Louis, MO 63104
Last Updated April 6, 2015