Announcement USA Made Lighting- Custom. Unique. Quality. Handmade rustic metal custom industrial lighting, wood pendulum light and bubble light handblown glass pendant lights. We carry mostly sustainable, repurposed, and recycled products without sacrificing high end design. http:///www.customlightingonline.com
USA Made Lighting- Custom. Unique. Quality. Handmade rustic metal custom industrial lighting, wood pendulum light and bubble light handblown glass pendant lights. We carry mostly sustainable, repurposed, and recycled products without sacrificing high end design. http:///www.customlightingonline.com
minibod on May 18, 2015
I was a little disappointed when I recieved this terrarium. It was all in tact when it arrived, but I was unhappy that you actually had to grow the succulents yourself, and this wasn't specified in the item's description. It's a very nice terrarium otherwise, and hopefully all of the succulents grow.
Accepted payment methods
- Accepts Etsy gift cards
Refunds and Exchanges
DEFECTIVE & DAMAGED MERCHANDISE
If your item arrives damaged/broken please email us within 24 hours of receipt at orders [!at] hammersheels.com. We will have it repaired or replaced depending on the situation. Do not discard the item or packaging until notified.
To be eligible for a return, simply return your purchase within 30 days of purchase. Your item must be unused in the original condition and packaging. Contact customer service to obtain an RMA prior to any return shipping at orders [!at] hammersheels.com.
Please adhere to the following to ensure you receive a full refund: Please include proof of purchase in package so we have the ability to refund your money to the proper card/account. Unfortunately we can not offer refunds on limited edition items, custom items, customized items, made-to-order items, holiday items, gift cards, sale items, discontinued items, terrariums or international shipments. We apologize for any inconvenience this may cause. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your method of payment. Shipping costs are non-refundable. Order with free shipping will have the cost of shipping deducted from the return amount. Customer is responsible for return shipping costs and us a trackable shipping service with insurance for the full value of the returned items. Gift returns are subject to the same requirements. Any taxes charged will be refunded in accordance with state laws.
Additional policies and FAQs
Hammers and Heels will honor the standard limited warranty as posted on the website and provided with each sale of merchandise.
Hammers and Heels stands behind their products which are handcrafted using quality materials and methods. To reinforce this belief, Hammers and Heels warrants to you, the original purchaser, the following Limited Warranty Coverages:
Hammers and Heels warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase. For clarification purposes only, the term "wood products" refers specifically to Hammers and Heels furniture collection products and has no implication, directly or indirectly, to any other collections. Hammers and Heels furniture collection products are those products listed and displayed exclusively in the Hammers and Heels furniture collection on the Hammers and Heels internet web page.
Wood furniture is made of naturally variable raw materials. Differences in grain character and color among wood species are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage and are not covered by this warranty.
PLEASE NOTE: Warranty Card must be completed and returned with proof of purchase within 30 days of purchase.
Hammers and Heels warrants its lighting products to be free from defects in material and workmanship under normal use and service for a period of ninety (90) days from the date of purchase. Our lighting is thoroughly inspected and tested prior to shipping, however in the unlikely event that your product arrives damaged due to either manufacturer’s defect or damage during transit, we ask that you please retain the original packaging so the product may be returned, if required.
Products in which any of the defects described in these warranties occur will be repaired or replaced at Hammers and Heels. If repair or replacement is not practical, at the option of Hammers and Heels, alternate financial remuneration may be paid or the product may be substituted. This remedy is exclusive and Hammers and Heels does not authorize any person to create for it any other obligation or liability in connection with this product.
In the event of transit damage, please contact us immediately upon receipt. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage.
This Limited Warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper installation,maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed. Damages that occur while moving to another residence are excluded.
This Limited Warranty applies only when you purchase the Hammers and Heels products from an Authorized Dealer for your own use and terminates in the event of resale.
This Limited Warranty does not cover differences from printed illustrations, video, or Internet displays.
The assembly and installation of products purchased by a customer shall be performed by the customer at the customer’s own responsibility and are not covered by the Limited Warranty. Hammers and Heels shall not assume any legal liability in relation to the assembly and installation of products. Hammers and Heels shall not assume legal liability for damages caused to the product or other accidents caused or damages incurred while the customer is assembling or installing the products. In the event that the customer enters into a paid services contract with an assembler for the assembly and installation of a product that has been delivered, the terms of such contract shall be in accordance with the terms and conditions set forth by the assembler. Any and all responsibility arising in relation to the paid services contract in the preceding paragraph shall be assumed by the assembler. Hammers and Heels shall not assume such responsibility for any damage or injury arising at any point after delivery. Prior to assembling, installing and using the product, customer shall confirm that no troubles would be caused by the use of the product. Hammers and Heels makes no representations or warranties in connection with compliance with rules, codes or regulations. The compliance of products with any such rule, codes or regulations shall be the responsibility of the customer. It is the customer's responsibility to notify Hammers and Heels of any requirements prior to placing an order. UL listing is not included for any of our fixtures without written request from customer prior to purchase. Hammers and Heels can not UL list any fixture once it has left our facility. UL listing requires additional lead time. Hammers and Heels is not responsible for any delays caused by the customer's failure to notify Hammers and Heels of any and all specific requirements prior to placing an order for any Hammers and Heels requirements.
This Limited Warranty gives you specific legal rights and you may have other rights, which vary from state to state. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. HAMMERS AND HEELS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.