HanaJaneDesigns is taking a short break
Ellena on May 26, 20185 out of 5 stars
Such a gorgeous pendant used it a few times and it’s really helping. Will definitely purchase again.
Melanie on Apr 11, 20185 out of 5 stars
Absolutely gorgeous! A gift that I am sure will be well received. Quick delivery too, I'll definitely buy again.
Amy on Apr 2, 20185 out of 5 stars
Beautiful keyring, beautifully packaged. Speedy delivery and communication. Thank you
Megan on Feb 20, 20184 out of 5 stars
My item arrived on time.
lilbex12345 on Feb 12, 20185 out of 5 stars
Beautiful necklace. Bought this for my sister who recently had to put her dog down and she absolutely loved it. Thank you so much x
Carolina on Apr 4, 20185 out of 5 stars
Please have a visit over at our other shops:
www.pelemele.etsy.com for custom handmade party decorations
www.doodlestamp.etsy.com for handmade & custom rubber stamps.
www.lovepartyprints.etsy.com for printables for all occasions
Customs and import taxes
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
What is the best way to store my Jewellery?
Make sure you store your jewellery in a jewellery box or in the packaging it came in. Make sure to keep it out of sunlight and to keep it dry as this can lead to tarnishing. Some of our items are delicate to make sure to treat them gently to avoid any scratches or damage.
What is the best way to clean my Jewellery?
Make sure to always use a soft microfiber cloth to avoid scratching or damaging your Jewellery. Pearls, crystals & semi precious stones are very delicate and should also only be cleaned with a soft cloth (no cleaning products or chemicals). Also avoid any contact with hairspray, makeup, moisturizers and perfumes as these products will damage the delicate surface of your Jewellery and could also affect its shine.
My address details are old, can you redirect my order?
Your order will be shipped to the address as provided on your Etsy account. Please make sure these details are correct before placing an order. We cannot be held responsible for orders being sent to an incorrect (old) address, this is the buyers responsibility.
Can I upgrade to priority shipping?
Yes orders can be upgraded upon request (this will incur an additional cost for shipping upgrade) or select the available priority shipping option for international orders or next day delivery for UK orders. Priority shipping can also be tracked online. Please contact us for cost details.
Priority shipping aims to deliver in the following times.
UK - Next working day guarantee
Europe - 3-5 working days
US/Canada/Australia - 5-10 working days
* Please note this only affects shipping times and does not change your order processing time.
How do I track my order once it has been shipped?
Unfortunately standard airmail delivery/first class delivery does not include a tracking number.
You will only receive a tracking number if you have purchased priority shipping which can be tracked here - https://www.royalmail.com/track-your-item
I received a product and it is damaged, what do I do now?
If on the rare occasion this happens please do not open or use the products. Email us ASAP with an image of the damaged item to arrange a replacement of the product or a refund for the damaged item.
Do you offer a click and collect option
At this time, we do not offer a click and collect option.
All orders are shipped via Royal Mail delivery.
Can I add to my order after it's been placed?
If we have not dispatched your order, we can usually add to it. Contact us and we will double check if we are able to add to your order. Please note as all items are made to order adding additional items to your order can extend production times