hancocksembroidery

Hancock's Embroidery and Craftworks

California, United States · 4413 Sales

hancocksembroidery

Hancock's Embroidery and Craftworks

California, United States 4413 Sales On Etsy since 2010

5 out of 5 stars
(859)

Announcement   Welcome to Hancock's Embroidery & Craftworks. We specialize in one of a kind unique items.

Our business is a family run small woman owned business. Although we have many orders from businesses and schools for embroidery, our favorite by far is the children's hand made or one of a kind items.

If you would like to see us list something different than you see in our shop, let us know. We love Crafty customers. Who knows your design may even end up as one of our regular listings.

Announcement

Welcome to Hancock's Embroidery & Craftworks. We specialize in one of a kind unique items.

Our business is a family run small woman owned business. Although we have many orders from businesses and schools for embroidery, our favorite by far is the children's hand made or one of a kind items.

If you would like to see us list something different than you see in our shop, let us know. We love Crafty customers. Who knows your design may even end up as one of our regular listings.

Robin Hancock

Contact shop owner

Robin Hancock

View all 1022 items

Reviews

Average item review
5 out of 5 stars
(859)
Candy Bennett

Candy Bennett on Jul 19, 2016

5 out of 5 stars

I customized my order to be Jurassic World instead of Batman. Wasn't really sure what I would end up with since I wasn't able to see it before ordering. I could not be more happy with the finished product. Will definitely be ordering from her again. Thank you so much!

View all 859 reviews

Shop policies

Last updated on April 10, 2014
Hello,
Thank you so much for choosing Hancock's Embroidery.
Please keep in mind that our orders typically ship in 10 "business days" (2 weeks) give or take a day or two as stated in the listing .
Your patience is greatly appreciated.
If you need to contact us for any reason the number is 510-490-1106.
Have a great day!!
Sincerely, Robin

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept all major credit cards and paypal.
Shipping
Free Shipping applicable to orders shipped within the USA only. International orders are shipped to Australia, Canada, Japan and UK only. International orders will automatically calculate shipping costs based on item weight. International orders will be given options to ship the most cost affordable way possible. Please be patient during transit. If you choose to have your item shipped using a faster method those options are available.
Typically our orders ship in 10 business days (2 weeks) give or take a day or two , after receipt of payment and personalization information.
You will receive an email notification with the tracking number when your item ships.
If you are unable to find the information you are looking for please feel free to call us at 510-490-1106.
Monday through Friday 9am to 5pm PST
Thank you for being our customer
Refunds and Exchanges
Note: Embroidered items are considered to be custom orders and, as such, are not returnable unless the mistake is due to an error made by HANCOCK'S EMBROIDERY. Please double-check size and color choices before you order.

Cancellations: Orders canceled within 24 hours of purchase are subject to a restocking fee of 20%. Orders are non-cancellable 24 hours after purchase.
Additional policies and FAQs
Policies and further detailed information...
HANCOCK'S EMBROIDERY & CRAFTWORKS
*********IMPORTANT*********
***PLEASE READ THE FOLLOWING INFORMATION***
***BEFORE YOU PLACE AN ORDER***
Please Note: If we have a conversation regarding your order BEFORE you purchase you must still send the final order information AFTER you purchase. The information will NOT automatically be added to the order.
Cancellations: Orders canceled within 24 hours of purchase are subject to a restocking fee of 20%. Orders are non-cancelable 24 hours after purchase.
Here is the basic information we will need from you...
FONT CHOICE....
THREAD COLOR....
Embroidery Information....
PHONE NUMBER......
If this item is embroidered it includes one location of embroidery only - unless otherwise stated, if you would like to have your item embroidered in more than one location there is an additional fee of 3.00. If you would like to add embroidery to an item that does not come with it the cost is 3.00 for a name embroidery.
If this item has embroidery it is for display purposes only. Your Purchase will be embroidered to your specifications.
We do not offer proofs or discounts for orders less than 50 pieces.
We Love Crafty Customers!
If you have a theme or a special design you would like us to put together for you please let us know we will do our best to accommodate.
Happy customers are our main concern, because we really care. Our office number is 510-490-1106 - please call if you have any concerns or questions.
We will never tell you we do not like your font or thread color choice. Most customers do not like this. If you leave it up to us we will use the same font and thread color on the sample picture.
Basic embroidery instructions...
#1 - Please try to put your instructions in the notes section when checking out. If you miss the notes section no problem, just send an email after purchase and we will attach it to the order.
#2 - When sending your embroidery instructions, please keep in mind that we will embroider the name as you send it. If you send the name in ALL CAPS we will embroider it in ALL CAPS.
Monograms can be done in one of two ways
#1 - aBc indicates that you want a traditional monogram style embroidery (the last name is usually the middle initial and will be larger than the other two letters, all letters will be done in caps unless otherwise stated by the customer.
#2 - ABC indicates that you want all the initials the same size and that the order you put them in is the way you want them embroidered.
Font Choices
You may choose the font from the item photo (just say use font from sample) or we offer the following additional fonts for your personalization. If you do not choose a font for your item we will choose the one we think looks best. Please check out Microsoft Word for a look at these fonts. Please keep in mind: thinner fonts embroider out thinner - heaver fonts embroider out heavier.
Arial - Script Mt Bold - Kristen - Brush Script - Harrington -Dots - Calligraphy - Times - French Script - Comic Sans
Thread Color Choices
White - Brown - Black - Red - Light Pink - Dark Pink - Royal - Light Blue - Purple - Lavender - Lime - Green - Orange - Grey & Yellow
These colors are for example only actual color may be different - white is shown in blue for obvious reasons.
Embroidery Designs
If your purchase includes a design embroidery you may select a design from any of our embroidered items and have that design embroidered on your item. Color changes are easy, please make sure you are clear about the changes you want to make and it is a good idea to include your phone number in case we need to call you for further information.
Shipping Time - Production Time
Please be patient when waiting for your order. Our Prices are very competitive and therefore we get a lot of orders. Most of our items about 99% are made to order - this takes time.
1st - your order information needs to be printed & clarified ( checked to make sure we have all of the information needed ie... size, embroidery information, thread color, etc...,
2nd - your order goes to the design department where your design is made (even names are done this way).
3rd - your order goes to the embroidery department.
4th - your order goes to the sewing dept. for final touches, like bows ribbon, etc.
5th - your order goes to shipping where it is packaged and shipped.
Please know that a typical order ships in 10 business days - that's 2 standard weeks * before your item will ship -
PLEASE DO NOT PURCHASE FROM HANCOCK'S EMBROIDERY IF YOU ARE NOT ABLE TO WAIT FOR YOUR ITEM - PLEASE DO NOT MAKE UP YOUR OWN DELIVERY DATE AND EXPECT THAT WE CAN DELIVER YOUR ITEM BY THAT DATE. PLEASE ALSO REMEMBER THAT WE HAVE NO CONTROL OVER USPS - WE ARE AT THEIR MERCY JUST LIKE EVERYONE ELSE -
please be fair and remember this when leaving feedback. We ship our items the least expensive way possible to keep shipping charges down for you, our customer. We do not charge handling fees.
*We do offer a "rush order service" providing there is room in the schedule. The cost is (10.00 per item to move your item/items to the front of the production schedule - design dept., embroidery run, final touches & shipping). If you are interested in having the rush fee added to your order please let us know before placing your order or paying for your item - we will let you know if rush deliveries are available. Expedited shipping is also available for your order - please request priority shipping before you pay for your item and we will add the option to your invoice.
Combined shipping is available for international orders.
Free Shipping applicable to orders shipped within the USA only. International orders are shipped to Australia, Canada, Japan and UK only. International orders will automatically calculate shipping costs based on item weight. International orders will be given options to ship the most cost affordable way possible. Please be patient during transit. If you choose to have your item shipped using a faster method those options are available. If you are purchasing more than one item please allow us to adjust the shipping fees before you pay your invoice.
Quality personalized items are worth the wait. Every item we personalize is important to us. Every customer is important to us.
Note: Embroidered items are considered to be custom orders and, as such, are not returnable unless the mistake is due to an error made by HANCOCK'S EMBROIDERY. Please double-check size and color choices before you order.