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Rianna

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Rianna

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Shop policies

Last updated on January 24, 2013
Hello! Welcome to my etsy site. This is the legal bit. Please take a few moments to read through the terms and conditions of the sale of my goods, so that you are familiar with them before you make a purchase.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
As always, I hope that you are happy with your purchase!...but in the rare case that you are not, I would be happy to work with you to make sure you are. Please be aware that communication is key, and necessary!!!!

Please contact me via direct message or email so that we can work together to determine the correct solution for your problem!

Shipping charges are non-refundable, and some returns will be subject to a 15% restocking fee. Pleas DO NOT return any item without prior communication! Returns without prior agreements or arrangements will not be accepted, or refunded!

Thank you for your understanding!
Shipping
Most 'made to order' items I aim to have completed and in the post within a few day, but please allow the full processing time. All small items (tags, 5 inch cards etc) are posted in rigid 'amazon style' mailers to prevent bending.

I sadly can not take responsibility for any import tax levied by your local customs office, so please check your country's policies before ordering. Also please ensure that the materials used to make the item are not prohibited and restricted by the customs laws of your country.
Additional policies and FAQs
If you would like to commission a certain piece or would like to see if a current design could be customized, please let me know I would be happy to work with you! Although, please bear in mind some of the materials I have used in previous items may have been unique or one-offs.