Handmade Heaven : Home of Funky Fused Glassy Goodies

Cheltenham, United Kingdom

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Handmade Heaven - Funky Fused Glass

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Handmade Heaven - Funky Fused Glass

Shop policies

Last updated on March 1, 2011
Thank you for your interest in our products. We aim to deliver the best products and service. Please read our shop policies below...

We aim to represent each item for sale as accurately as possible regarding detailed descriptions, measurements and a range of photography styles. Every effort is made to provide you with images which are of a good representation of the products. Please be aware that colours of actual products may differ slightly from on-screen colours. Monitor settings vary from computer to computer. Should you require any further details or photographs to help you visualise any product, please don't hesitate to contact us.

All products for sale at handmadeheavendotbiz.etsy.com are copyright ©2008-2006 Handmade Heaven.

Accepted payment methods

Returns and exchanges
If you're not happy with your purchase you can return it to us within 7 days of receipt. Contact us straight away. We're happy to rectify any problems you may have. We'll offer a full refund, provided it arrives back with us as well packaged as it was when sent to you and is in a resaleable condition. Please note we are unable to exchange or refund earrings due to hygiene reasons.

If you would like to cancel an order please notify us as soon as possible quoting your invoice number (if applicable) or the names of products purchased. If the item has already been dispatched you will be charged the full postage and packaging fee.

When returning an item please include a copy of the invoice (if applicable) or a detailed list of the names of products purchased. Until the item reaches us it remains your responsibility. Therefore we suggest you use a postal service which will insure you for the value of the items.

We are sorry but we cannot refund any postage costs.

This does not affect your statutory rights.
We accept paypal. If this is a problem for you, direct bank transfer or payment by cheque can also be arranged.

No contract of sale between Handmade Heaven and you exists until full payment via paypal (or an alternative method) has been accepted and all funds cleared.

If there is a problem with your order you will be notified via email as soon as possible.
We aim to post out ready-made items within 3 working days of the order being paid for. We will contact you to keep you informed of the progress of commissions and despatch estimates.

You can be safe in the knowledge that we will do everything we can to ensure your purchases arrive in the best condition. We use quality packaging materials to protect our goods enroute so items arrive with you looking as good as they did when they left our studio. All items are marked 'fragile' if your order contains breakable items.
Additional policies and FAQs
If you're after something similar to an item we've already made, but say, in different colours please contact us to discuss a custom-made order. We also welcome requests for specially commissioned pieces. Each commission undertaken will only begin after thorough consultation between Handmade Heaven and the client. Where necesary, sketches and samples will be supplied. For large orders, to cover materials needed, we ask for a non-returnable deposit to half the value of the commission before work begins. For smaller commissions we ask for the full fee (as a normal sale). We aim to complete standard commissions within 28 days from design approval.

::Privacy Policy::
Handmade Heaven respects the privacy of its customers. We never disclose customer information to third parties. However, we will only disclose your details to third parties for the purpose of processing and delivering your order, such as courier services.

Information collected by us to process your order includes name, address, telephone number and email address. As our credit/debit/online payments are received via paypal we never have access to your credit/debit card details.

::Variation to and termination of content::
Handmade Heaven has the right to amend and/or remove the content of this website at any time and without prior notice. This includes pricing and postage.