HankAndTillie

Today's Custom Treasures, Tomorrow's Heirlooms

New York, United States | 35 Sales

HankAndTillie

Today's Custom Treasures, Tomorrow's Heirlooms

New York, United States 35 Sales On Etsy since 2009

0 out of 5 stars (15)

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Shop policies

Last updated on February 6, 2011
HankAndTillie specializes in creating beautiful and quirky bits of functional art for both your wedding day and home.

Everything you see listed is made from scratch using high quality materials. The inventory and products are ever-evolving as inspiration strikes. Check back often and feel free to contact me with new ideas or custom orders.
Returns and exchanges
Please contact us if you have any issues. Each return is handled on a case by case basis.

Any returned items must be returned in their original packaging or similar (a sturdy shipping box with internal padding and a waterproof barrier like plastic) and must be mailed USPS Priority Mail with Delivery Confirmation.
Payment
We accept PayPal payment in US Dollars.

Payment must be made in full and have cleared before the item is shipped.

If you are having any issues with Paypal, please do not hesitate to contact us and we will attempt to assist you in anyway that we can.
Shipping
Items are shipped wrapped in both tissue paper and plastic and placed inside a sturdy shipping box.

Let us know in the "message to seller" if you would like us to include a gift card and small note (there is no extra charge for the gift card and note).

We ship worldwide using USPS Priority Mail Flat Rate shipping. All items are shipped within 48 hours of payment clearing (excluding weekends and holidays).

Canadian and other International buyers - please allow up to 6 weeks for shipment to arrive.

We combine shipping on multiple purchases from HankAndTillie.etsy.com

All items shipped within the US are shipped using Delivery Confirmation.

If your Etsy and PayPal address differ, please let us know in the “message to seller” note during checkout. If you do not notify us and we cannot reach you within 72 hours after payment we will ship the item to the address furnished during Etsy checkout.
Additional policies and FAQs
-Custom Orders-
HankAndTillie welcomes custom orders. First, see the custom listings for examples of our custom work. Then, please convo me before purchasing a custom listing, so we can discuss specifics to your project. For wedding day custom orders, be sure to leave plenty of lead time as a piece can take 2 to 4 weeks to create, not including shipping.

Please do not ask me, however, to replicate another designer’s work. Inspiration comes from many sources, but mimicry is neither art nor ethical.


-Feedback-
We leave feedback in batches after items have shipped. We endeavor to leave feedback once a week.

-Allergens-
Items from HankAndTillie are produced in a non-smoking, pet free environment.

-Non-Payment-
If you purchase something and change your mind before paying please let us know and we will cancel the transaction. We will NOT leave negative feedback for cancelled transactions. We do leave negative feedback for buyers who don't contact us to cancel the transaction.

There is NO REFUND for custom orders that have been completed.

If you are having issues with Paypal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.

-Other-
HankAndTillie reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behaviour towards other Etsy members.


If you have any questions about any of our items or policies please do not hesitate to contact us.