Hannah Brown's Apothecary

San Diego, California

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Shop policies

Last updated on May 10, 2022
Thanks for stopping by!

Everything sold in my shop is all-natural, and handmade by me with love. I use only natural, vegetarian ingredients and essential oils in my soaps: Nothing synthetic. I love to play around with scents and textures to make to make the most beautifully fragrant soap that will leave your skin happy.

All bars are handmade with all natural materials, and are handcut by me: Variations in appearance, texture, and size are inevitable. Bars are approximately 4 ounces.
Unless otherwise noted, each item is ready to ship. (I may sometimes list soaps when they have been made, but still need a bit more time to cure.)

Please message me with any questions.

Accepted payment methods

Returns and exchanges
Due to the nature of the product, we cannot accept any returns. However, it is important to me that you are completely satisfied with your purchase. If there are any problems or issues, please let me know and I'll do my best to work with you and come to a fair and happy resolution.

Everyone's skin is different. Please discontinue use should any irritation occur.

Please remember that all soaps are handmade with natural ingredients, and are handcut: Variations in color and size are inevitable. All bars are about 4oz.
Ah, shipping! That necessary evil of online shopping.

TIMING: I want you to receive your purchase right away, and will make every effort to ship your order as soon as possible. Generally, this will not be more than 2-3 days of when you place it (allowing for time of day that you place the order, weekends/Post Office hours, etc.).

COST: I do everything I can to keep shipping costs as low as possible, while getting your goodies to you in excellent condition. I ship via USPS, either via Parcel Post or First Class mail: Whichever is cheaper. This means that generally a package will get to anywhere within the contiguous US in 5 days. If you are interested in faster shipping methods, please let me know so that we can work something out.

My goal is to simply break even on shipping, and I do my best to set the price as accurately as possible. Unfortunately, due to Etsy's limitations and the small natural variances in product weight, it's not an exact science. I promise that I do my best, though, and in the event that I've charged you much more than is fair, I will refund the difference.

A WORD ON PACKAGING: I don't like killing trees or dumping plastic in landfills any more than you (or your resident hippie friend) do. Wherever possible, I use recycled materials to ship my packages. This means that your soap may arrive in a used box, sandwiched between random cardboard slivers - or even in (used) bubblewrap. Your soap will always be pristine, but the packaging may not always be pretty. I think it's a pretty happy compromise, though, and I hope you agree!
Additional policies and FAQs
I love custom work. Please let me know if you've got something in mind that you don't see in my shop!