hannahmia01's Shop Policies
Welcome to Hannah Mia! We make and sell adorable and affordable hair accessories!
To make a purchase you may pay with paypal or credit card. The "other" payment method is for local customers or gift credit holders that have convo'd me prior to ordering. Thank you!
All items will be sent to you via first class mail. Any upgrades will result in additional shipping fees. Please contact me before ordering if you want to make any upgrades with your shipping. Shipping charges in excess of $2.00 will be refunded.
All first class orders generally take 2-3 business days to ship within the US. International orders may take three or more weeks to receive. Any additional customs fees due are the responsibility of the buyer. Please consider that when ordering. Thank you.
Refunds and Exchanges
I want to keep all my custumers very happy with their purchases, so please contact me before leaving any negative feedback. I will gladly work with you so everyone is happy.
If you would like to cancel your purchase and want a full refund, contacting me must be done within 24 hours of placing your order and if your order has not yet shipped.
At Hannah Mia, we understand that sometimes mail gets lost. If you haven't received your order in a reasonable amount of time, please let me know. However, Hannah Mia is not responsible for packages not delivered due to addresses that have not been updated on customers etsy account and shipped to old address. If they are not forwarded to you, but returned to me, I will send them to you, however you will need to pay the postage once again.
Sizes need to be added to notes to seller at time of purchase. If you have forgotten, I will contact you once. If I get no reply, a child size (18 months to 6 years) will be shipped.
For headband sizing, inches and months are listed to find the best fit . Please feel free to send measurements if you would like another size than what I have listed. I am more than happy to customize your order!
If you are needing items on a specific date, please contact me before purchasing to confirm date. It is my desire to make sure your items arrive on time.
If for some reason a mistake has been made on your order or an item is not made to your satisfaction, please contact me. You will need to return the item(s) at your cost and once received, a replacement of the same item will be shipped ASAP!
Additional Policies and FAQs
Please remember that all items are special and made to order. it may take up to one week before your items are made and shipped. Please contact me prior to ordering if you need an order rushed. I do not have everything I sell listed on Etsy. Please check out my sold items or our facebook page for more options. Also, I absolutely love special orders - please contact me. I would love to work with you!
hannahmia [!at] cfu.net
Last Updated July 18, 2014