HapaDesignsLLC

WE ARE OPEN AND SHIPPING!!!

Sebastopol, California On Etsy since 2014

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HapaDesignsLLC

WE ARE OPEN AND SHIPPING!!!

Sebastopol, California | 3,090 Sales

Announcement    Hapa Designs is open and shipping! Thankfully, our shop is located next door to our house so we are able to continue operations at a reduced capacity. Though we closed our shop to local pickup earlier this month.

A portion of profits from all sales will be donated to the First Responders Children’s Foundation Covid-19 Emergency Response Fund. Find out more information at give.1strcf.org

Please feel free to let us know if we can answer any questions or be of further help.


Stay safe and well,

Jonathan and Koihana Hebel
Co-owners
Hapa Designs
Jhebel [!at] hapadesigns.com

Please note, due to staffing limitations we are not answering phones, please leave a message and we will return your call, or even better, email us at aloha [!at] hapadesigns.com for faster reply.

4/16/20 - We have had to remove international shipping due to the USPS suspending service to multiple countries. We will resume shipping when available.

Announcement

Last updated on Aug 3, 2020

Hapa Designs is open and shipping! Thankfully, our shop is located next door to our house so we are able to continue operations at a reduced capacity. Though we closed our shop to local pickup earlier this month.

A portion of profits from all sales will be donated to the First Responders Children’s Foundation Covid-19 Emergency Response Fund. Find out more information at give.1strcf.org

Please feel free to let us know if we can answer any questions or be of further help.


Stay safe and well,

Jonathan and Koihana Hebel
Co-owners
Hapa Designs
Jhebel [!at] hapadesigns.com

Please note, due to staffing limitations we are not answering phones, please leave a message and we will return your call, or even better, email us at aloha [!at] hapadesigns.com for faster reply.

4/16/20 - We have had to remove international shipping due to the USPS suspending service to multiple countries. We will resume shipping when available.

Items

 

All Items

Jonathan Hebel

Contact shop owner

Jonathan Hebel

Reviews

Average item review
5 out of 5 stars
(625)
See reviews that mention:
quality 85 shipping 119 customer service 132

Updates

Hapa Designs is now Carbon Neutral!!
Being a responsible business is very important to us and becoming carbon neutral is one of our main 2020 goals. We were worried that the Covid-19 pandemic would delay our plans but we have achieved them!
View all 9 updates

About HapaDesignsLLC

Sales 3,090
On Etsy since 2014

How to accidentally start a vinyl decal business...

I wish we could say that Hapa Designs was some well thought out and well planned company, but that would be too easy! I own a small specialty sporting goods company and we purchased a vinyl cutter in order to make camouflage stencils. Unfortunately, this is right about the time that the water printing process hit mainstream and anyone with a kiddie pool could print anything they wanted on their gear. The vinyl cutter sat unopened in the corner and I kicked myself for waiting 35 days to try and return it. Due to a 30 day return policy it was mine to keep.

A few months later my sister asked if we could make some decals for my niece's 1st birthday party. Thrilled to do something with the cutter I got to cutting vinyl like a madman. The decals were a hit at the party and people asked where they could buy them. Always the entrepreneur, I answered that I would be happy to take their order and Hapa Designs was born (actually we called ourselves J2S Vinyls but that is a different story)

All of this happened at just the right time as a month or two after we opened we saw a HUGE increase in sales of a single item, a pair of glasses that goes on your Mac laptop { Check it out here: https://goo.gl/FsxBVE ) we went from 3 to 4 orders a day to hundreds of orders a day. A call from my sister to tell me that our decal was featured on an Apple commercial for the MacBook Air blew me away. This huge volume of sales allowed us to expand the company and add custom embroidery, 3D printing, dog tags and custom banners. As of recently, dye sublimation printing, laser engraving and screen printing have been added to the rapidly growing list of ways to customize and personalize just about anything you can think of.

One thing that has stayed the same since the first day is our commitment to our customers. Our tagline, Bringing you the best products at the best prices with the best service, is not some marketing ploy, it guides us in every aspect of the business. We will never trade profits for service and quality.

I am always available to our customers, if you send an email on a Saturday night at 1:00am there is a good chance you will get a reply within minutes ( it is currently 10:52pm on a Friday night).

Please feel free to reach out if I can be of any service. We happily make donations to non profits and schools so please let us know if we can help out!


Thank you,


Jonathan and Koihana Hebel
Co-Owners
Hapa Designs
Direct Line: 707-484-4405
Direct email: jhebel [!at] hapadesigns.com
General email: aloha [!at] hapadesigns.com

Shop members

  • Jonathan

    Co-owner, Maker, Head Tractor Driver

    When not in the office, which lately isn't often, he enjoys spending time in the outdoors with his family or on the water. He also enjoys firearms training and can often be found wrangling one of our many ducks.

  • Koihana

    Co-owner, The Bosses Boss

    Koi is just learning her way around the vinyl cutter and sublimation. When she’s not working on brushing up on her dog tag making skills, she’s probably outside playing with Leila or petting one of her favorite chickens.

  • Kalani

    Marketer, Big Sister

    When we need to know what’s trendy, Kalani is the go to person. When she’s not too busy playing soccer or talking to her friends, she’s entertaining her little sister. She starts high school next year and she’s looking forward to it.

  • Jonah

    Kiddo, Big Brother

    Jonah still likes helping out in the office, but he’s busy at school gearing up for middle school. Lately he’s been a little preoccupied with baseball to slave away in the office but that’s ok. Everyone should have an interest.

  • Leila

    Toddler

    Leila decided to make Koi's birthday a special one by letting us know she wanted to get to work early! Though she was born over a month early you would never know it now! She is healthy, growing and can't wait to learn how to make vinyl decals!

  • Zivah

    Director Of Security

    Zivah is a spirited German Shepherd who ensures that all of our decals and trade secrets are properly guarded. She is in training as a protection K-9 and just recently celebrated her 4th birthday. On breaks, she enjoys chasing after the chuck-it.

  • Denali

    Assistant Director Of Security

    Denali was rescued from Taiwan when she and her 2 sisters were 10 weeks old. She is currently in training as a service K9 and loves to come to work and greets all visitors. Her hobbies include stealthy counter surfing and sunbathing.

Production partners

  • A laser cutting shop

    China

    This production partner laser cuts our cards.

Shop policies

Last updated on December 15, 2019
Thank you for stopping by Hapa Designs, we are a small shop that started with a few vinyl decal designs and have grown thanks to the support of our customers we now offer the following services:
• Custom Photo Gifts
• Promotional products and Swag
• Custom vinyl decals
• Hand embossed authentic dog tags
• Full color custom coffee mugs
• Custom shirt printing
• 3D printing
• Banners and Signs
• Awards, Trophies and Plaque
and many other items.

Please feel free to let us know if there is anything we can help you with!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Refunds are generally processed within 72 hours of cancellation and appear on your credit card statement within 10 business days (the average is 2-3 days).

Returns must be complete, new and unused in the original packaging. Your return may be refused or a restocking fee assessed should we not receive all items included in your order (including free gifts or additional items included in the order).

At our sole discretion, a restocking fee of 25% may be assessed for damaged packaging or missing items.

Should there be a restocking fee you will receive a company check for the full purchase price, minus the restocking fee.
Payment
Payment is due at the time your order is placed.

• For vinyl decals you are able to cancel your order up until the time it is being laid out to be cut.
• For custom printed products you are able to cancel your order up until the print job is laid out and going to print
• For custom laser engraved products you are able to cancel your order up until we have started design or layout work
• For all other items you are able to cancel your order up until we begin production.

Please feel free to call or email us. We are reasonable and will work with customers on a case by case basis.
Shipping
Our standard shipping is predominantly by United States Postal Service First Class Mail, though we sometimes use other carriers / methods. You will receive an email when your order is being produced. It will have the carrier and tracking information along with instructions on how to track your package.
Unfortunately, due to a significant increase in mail theft and a lack of tracking, we cannot be responsible for orders lost once out of the control of the USPS ( generally when the arrive in the destination country). We do our best to work with our customers and please do let us know if there is a problem and we will do our best to make it right.
Additional policies and FAQs
The legal fine print that we have to put, for nobody to read ;)


• • • IPR Complaints • • •

Complaint Procedure
If you believe that content on any portion of our website or ecommerce Store has violated your copyright or other intellectual property right, please write to our Designated Agent providing the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right alleged to be infringed

• a description of the copyrighted work or other intellectual property that you claim to have been infringed;

• identification of the material that you claim to be infringing including information regarding its location that would enable it to be located and if possible the URL of such infringing material;

• information that would enable us to contact you, such as your address, telephone number, and email address (if available);

• a statement by you to the effect that you believe in good faith that the use of the infringing material in the manner complained of is not authorized by the copyright or intellectual property owner, its agent, or the law;

• a statement by you, under penalty of perjury, that the above information contained in your communication is accurate and that you are authorized to act on behalf of the owner of copyright or other intellectual property right;

Your notice with the above information to be effective should be sent to our Designated Agent for notice of claims of infringement of copyright and intellectual property rights at the following address

Designated Agent (IPR complaints)
C/o Hapa Designs
8216 Mill Station Road
Suite B
Sebastopol, CA, USA
Phone: +1-707-484-4405
Email: legal [!at] hapadesigns.com

Please take note that if you knowingly misrepresent that any material or activity is infringing, you may be subject to liability under Section 512(f) of the Copyright Act.

• • • CA SUPPLY CHAIN ACT • • •

CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT OF 2010

On January 1, 2012, the California Transparency in Supply Chains Act of 2010 (SB 657) went into effect in the State of California. Under the law, manufacturers and retailers are required to disclose their efforts to eradicate slavery and human trafficking within their supply chains. The law’s underlying purpose is to educate consumers, so they can make informed decisions and purchase goods from companies that responsibly manage their supply chains.

THE HAPA GROUP’S SOCIAL RESPONSIBILITY

We hold ourselves and our vendors accountable to high ethical standards wherever we do business. The Hapa Group works diligently to ensure that our products are produced ethically by our suppliers and in accordance with The Hapa Group’s Standards of Vendor Engagement (“The Hapa Group’s Standards”), which The Hapa Group’s suppliers are subject to as a condition of doing business with us. The Hapa Group also undertakes enhanced compliance verification efforts for all vendors producing The Hapa Group owned-brand goods overseas.
As good corporate stewards, The Hapa Group will not work with any suppliers that engage in human trafficking and/or slavery. As part of our social responsibility program, we conduct audits which serve as a starting point to understand suppliers’ compliance infrastructure. Issues such as human trafficking, slavery, forced/prison labor and child labor are zero tolerance violations and The Hapa Group will not only not conduct business with suppliers having such practices, but will also report them. Our audits allow us to verify that all labor at our suppliers’ factories is voluntary.

CERTIFICATION OF COMPLIANCE WITH LAWS
As a condition of doing business with The Hapa Group, all of our suppliers warrant that the products they supply to The Hapa Group, whether private label brand or The Hapa Group owned-brand, are manufactured in accordance with all applicable laws, regulations and standards – both of the United States as well as their country of origin. The Hapa Group’s Standards expressly prohibit our suppliers from utilizing any forced or compulsory labor. They also mandate that workers receive fair wages and benefits in compliance with all applicable laws. The Hapa Group will not do business with a vendor that fails to warrant such compliance. Moreover, The Hapa Group will cease to do business with a vendor who fails to live up to that promise, and will also take actions toward reporting them,
Verification of Product Supply Chains
The Hapa Group utilizes a risk-based approach, which takes into consideration the general conditions of the country where the product is produced. For example, our verification of social responsibility standards consists of:
1. Internal and external audits;
2. Random onsite visits at factories
3. Worker Interviews

ACCOUNTABILITY AND TRAINING

The Hapa Group has a zero-tolerance policy regarding forced labor within our company, as well as in relation to our suppliers. If forced labor is found in a supplier’s factory, the factory is immediately deactivated from The Hapa Group’s approved factory list and any merchandise in production there will not be accepted.
The Hapa Group administers mandatory training for team members responsible for sourcing and merchandising decisions on an array of topics, including our Standards and Social Compliance responsibilities. We also require team members to comply with strict business conduct guides, which includes a review of our Standards. Our trainings emphasize strong social compliance management practices and focus on preventing and managing related issues, including human trafficking and slavery.
All Suppliers that sign The Hapa Group Code of Conduct must adhere to our comprehensive social responsibility requirements and are to follow all law and regulations in the jurisdictions in which our products are manufactured.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
How Long I Store Your Information
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as ZOHO is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jonathan Hebel, am the data controller of your personal information. If you have any questions or concerns, you may contact me at privacy [!at] hapadesigns.com .