HapaDesignsLLC

Hapa Designs - your source for personalized products.

Sebastopol, California 2477 Sales On Etsy since 2014

4.5 out of 5 stars (505)

HapaDesignsLLC

Hapa Designs - your source for personalized products.

Sebastopol, California | 2477 Sales

All Items

Jonathan Hebel

Contact shop owner

Jonathan Hebel

Reviews

Average item review
4.5 out of 5 stars
(505)
See reviews that mention:
quality 61 shipping 94 customer service 106

About HapaDesignsLLC

Sales 2,477
On Etsy since 2014

How to accidentally start a vinyl decal business...

I wish we could say that Hapa Designs was some well thought out and well planned company, but that would be too easy! I own a small specialty sporting goods company and we purchased a vinyl cutter in order to make camouflage stencils. Unfortunately, this is right about the time that the water printing process hit mainstream and anyone with a kiddie pool could print anything they wanted on their gear. The vinyl cutter sat unopened in the corner and I kicked myself for waiting 35 days to try and return it. Due to a 30 day return policy it was mine to keep.

A few months later my sister asked if we could make some decals for my niece's 1st birthday party. Thrilled to do something with the cutter I got to cutting vinyl like a madman. The decals were a hit at the party and people asked where they could buy them. Always the entrepreneur, I answered that I would be happy to take their order and Hapa Designs was born (actually we called ourselves J2S Vinyls but that is a different story)

All of this happened at just the right time as a month or two after we opened we saw a HUGE increase in sales of a single item, a pair of glasses that goes on your Mac laptop { Check it out here: https://goo.gl/FsxBVE ) we went from 3 to 4 orders a day to hundreds of orders a day. A call from my sister to tell me that our decal was featured on an Apple commercial for the MacBook Air blew me away. This huge volume of sales allowed us to expand the company and add custom embroidery, 3D printing, dog tags and custom banners. As of recently, dye sublimation printing, laser engraving and screen printing have been added to the rapidly growing list of ways to customize and personalize just about anything you can think of.

One thing that has stayed the same since the first day is our commitment to our customers. Our tagline, Bringing you the best products at the best prices with the best service, is not some marketing ploy, it guides us in every aspect of the business. We will never trade profits for service and quality.

I am always available to our customers, if you send an email on a Saturday night at 1:00am there is a good chance you will get a reply within minutes ( it is currently 10:52pm on a Friday night).

Please feel free to reach out if I can be of any service. We happily make donations to non profits and schools so please let us know if we can help out!


Thank you,


Jonathan and Koihana Hebel
Co-Owners
Hapa Designs
Direct Line: 707-484-4405
Direct email: jhebel [!at] hapadesigns.com
General email: custserv [!at] hapadesigns.com

Shop members

  • Jonathan

    Co-owner, Maker, Head Tractor Driver

    When not in the office, which lately isn't often, he enjoys spending time in the outdoors with his family or on the water. He also enjoys firearms training and can often be found wrangling one of our many ducks.

  • Koihana

    Co-owner, The Bosses Boss

    Koi is just learning her way around the vinyl cutter and sublimation. When she’s not working on brushing up on her dog tag making skills, she’s probably outside playing with Leila or petting one of her favorite chickens.

  • Kalani

    Marketer, Big Sister

    When we need to know what’s trendy, Kalani is the go to person. When she’s not too busy playing soccer or talking to her friends, she’s entertaining her little sister. She starts high school next year and she’s looking forward to it.

  • Jonah

    Kiddo, Big Brother

    Jonah still likes helping out in the office, but he’s busy at school gearing up for middle school. Lately he’s been a little preoccupied with baseball to slave away in the office but that’s ok. Everyone should have an interest.

  • Leila

    Toddler

    Leila decided to make Koi's birthday a special one by letting us know she wanted to get to work early! Though she was born over a month early you would never know it now! She is healthy, growing and can't wait to learn how to make vinyl decals!

  • Zivah

    Director Of Security

    Zivah is a spirited German Shepherd who ensures that all of our decals and trade secrets are properly guarded. She is in training as a protection K-9 and just recently celebrated her 4th birthday. On breaks, she enjoys chasing after the chuck-it.

  • Denali

    Assistant Director Of Security

    Denali was rescued from Taiwan when she and her 2 sisters were 10 weeks old. She is currently in training as a service K9 and loves to come to work and greets all visitors. Her hobbies include stealthy counter surfing and sunbathing.

Production partners

  • A laser cutting shop

    China

    This production partner laser cuts our cards.

Shop policies

Last updated on August 26, 2019
Thank you for stopping by Hapa Designs, we are a small shop that started with a few vinyl decal designs and have grown thanks to the support of our customers we now offer the following services:
• Custom vinyl decals
• Hand embossed authentic dog tags
• Full color custom coffee mugs
• Custom shirt printing
• 3D printing
• Banners and Signs
• Awards, Trophies and Plaque
and many other items.

Please feel free to let us know if there is anything we can help you with!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Refunds are generally processed within 72 hours of cancellation and appear on your credit card statement within 10 business days (the average is 2-3 days).

Returns must be complete, new and unused in the original packaging. Your return may be refused or a restocking fee assessed should we not receive all items included in your order (including free gifts or additional items included in the order).

At our sole discretion, a restocking fee of 25% may be assessed for damaged packaging or missing items.

Should there be a restocking fee you will receive a company check for the full purchase price, minus the restocking fee.
Payment
Payment is due at the time your order is placed.

• For vinyl decals you are able to cancel your order up until the time it is being laid out to be cut.
• For custom printed products you are able to cancel your order up until the print job is laid out and going to print
• For custom laser engraved products you are able to cancel your order up until we have started design or layout work
• For all other items you are able to cancel your order up until we begin production.

Please feel free to call or email us. We are reasonable and will work with customers on a case by case basis.
Shipping
Our standard shipping is predominantly by United States Postal Service First Class Mail, though we sometimes use other carriers / methods. You will receive an email when your order is being produced. It will have the carrier and tracking information along with instructions on how to track your package.
Unfortunately, due to a significant increase in mail theft and a lack of tracking, we cannot be responsible for orders lost once out of the control of the USPS ( generally when the arrive in the destination country). We do our best to work with our customers and please do let us know if there is a problem and we will do our best to make it right.
Additional policies and FAQs
The legal fine print that we have to put, for nobody to read ;)


IPR Complaints

Complaint Procedure
If you believe that content on any portion of our website or ecommerce Store has violated your copyright or other intellectual property right, please write to our Designated Agent providing the following information:

• an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property right alleged to be infringed

• a description of the copyrighted work or other intellectual property that you claim to have been infringed;

• identification of the material that you claim to be infringing including information regarding its location that would enable it to be located and if possible the URL of such infringing material;

• information that would enable us to contact you, such as your address, telephone number, and email address (if available);

• a statement by you to the effect that you believe in good faith that the use of the infringing material in the manner complained of is not authorized by the copyright or intellectual property owner, its agent, or the law;

• a statement by you, under penalty of perjury, that the above information contained in your communication is accurate and that you are authorized to act on behalf of the owner of copyright or other intellectual property right;

Your notice with the above information to be effective should be sent to our Designated Agent for notice of claims of infringement of copyright and intellectual property rights at the following address

Designated Agent (IPR complaints)
C/o Hapa Designs
8216 Mill Station Road
Suite B
Sebastopol, CA, USA
Phone: +1-707-484-4405
Email: legal [!at] hapadesigns.com

Please take note that if you knowingly misrepresent that any material or activity is infringing, you may be subject to liability under Section 512(f) of the Copyright Act.