CityGirlPlanners

Modern, Stylish Planner Calendars and Inserts

Lexington, Kentucky On Etsy since 2014

41,737 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

CityGirlPlanners

Modern, Stylish Planner Calendars and Inserts

Lexington, Kentucky | 41,737 Sales

Items

41737 Sales
 
Becki Wagner

Contact shop owner

Becki Wagner

See reviews that mention:
quality 1124 shipping 1137 customer service 388

About CityGirlPlanners

Sales 41,737
On Etsy since 2014

Welcome to CityGirl Planners! A place where you can experience planner peace...

Being a wife, mom, homeschooler to my two boys, Sunday School teacher, and business owner, has given me an appreciation for all things planner related. It is a chore to keep everyone on schedule, especially if planner peace is alluding you. While searching for the perfect planner, nothing fit me. That's when I decided to take matters into my own hands.

CityGirl Planners products were born out of a love of creating functional pages to get our life organized and stay that way. I like to keep them simple. That way you can add your own flair with our materials. Why should you have to fit my style? Get creative all over ours...like bold colors this week... neutrals the next? Have at it! What good is your planner if it doesn't speak to your spirit? I want you to be and stay inspired in your planning.

For a walkthrough of our 2020 planners, please check out our YouTube channel- https://www.youtube.com/channel/UCvHNGDBDYly6Pd5995a6iFQ

If you are looking for disc-bound or spiral planners, see our second Etsy shop, The Metro Planner, for complete planners, covers, and dated along with functional inserts! https://www.etsy.com/shop/TheMetroPlanner

Shop members

  • Becki Wagner

    Owner, Designer, Customer Service

    I am the creative force behind CGP. Having a love of paper and pencils from a young age, it's wonderful that I get to dream up stationery related products. I also have a disturbing fascination with small leather goods.

  • Chris Wagner

    Production, Shipper

    I am a simple country boy trying to adjust to big city living. I print, cut and ship orders from CGP as quickly as I can so you guys can get straight to planning. I am fortunate enough to work side-by-side and help my wife realize her dreams.

Shop policies

Last updated on March 24, 2020
Welcome to the CityGirl Planners shop.

We appreciate the confidence you have placed in us and look forward to providing you with the best possible products and service.

Orders are processed in the sequence that they are received. We do not offer a rush fee at this time. As of January 2018, we have a 2 – 3 business day for inserts (not including weekends or holidays) order processing time (shipping time not included). For leather notebook covers, please see individual listings for processing times. We strive to process and ship orders as quickly as possible.

We always use the address you provide us via your account on Etsy. Please double-check your address before ordering. Any change of address requirements may incur additional fees due to the lengthening of your processing times.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 4 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
**UPDATED: MARCH 24, 2019**
***Due to the recent virus outbreak, we are no longer taking returns on any orders at this time. We will revisit our return policy at a later time. Please double-check the insert/refill size you need before purchase. If you are not sure which measurements you need, email us and we will see if we can provide help in getting you the correct size.

CANCELLATIONS
All orders have a 4 hour grace period in which we will cancel and refund your original purchase price plus shipping. Please make sure that you double-check all items (especially sizing on multiple products) in your cart and your shipping address before checking out.

After the initial 4 hours, your order is placed in the queue for immediate processing. No cancellations can be made after an order has shipped. If you refuse delivery of your package or fail to pay a customs fee, a refund will NOT be issued.

ERRORS/DEFECTS
If your order arrives with errors or defects, please contact us within 2 days of delivery. To help us expedite your replacement, please send us your order number and a photo of the products you received. We cannot replace items with errors that are reported to us 30 days after delivery.

We will only replace “like” item for “like” item. Example: you ordered a Personal size Bill Tracker that was missing pages, we will send a replacement Personal size Bill Tracker only. We will not send an A5 Menu Planner as a replacement.

Buyers are not responsible for the replacement shipping. We will take care of shipping fees because of our error.

Please note variations can occur during the printing process. These characteristics do not affect the usability of our products and are not considered damaged/errors. Remember, these are hand-crafted products made right here in the USA. We do not mass produce our products. There are bound to be differences in our products each time they are made. As always, if you have any questions before and after the sale, we want to answer them. Our team works hard to make sure you are happy with every order you place with us.

CHANGES
As we cannot edit orders that are currently processing, we will need to refund and cancel your current order. You can then place another order for the correct items. Please note: your order will lose its place in the queue. It’s always best if you need changes to alert us immediately.

SHIPPING DAMAGE
If your order arrives damaged, please contact us within 3 days of delivery. Please keep the original shipping package. It may be needed for filing a claim later. It’s also a good idea to photograph the damage as it can be used as evidence in the claim. Damaged items will be replaced with the exact same product.

SHIPPING/PROCESSING TIME
CityGirl Planners ships from Lexington, Kentucky using USPS. Please see our Shipping Policies for more information regarding shipping and processing times.

DIGITAL PRODUCTS
Due to the nature of Instant Download products, no refunds, returns or exchanges can be offered.
Payment
At the present time, CityGirl Planners accepts Paypal and credit cards via Direct Checkout through Etsy.

Payment is preferred at the time of purchase. Purchases will not ship until payment has been made.

Additional information, please read: All custom orders must be paid upfront before any work will start. Thank you for your understanding of our time and hard work.
Shipping
At this time due to order volume, we are not able to combine shipping on multiple orders.

PROCESSING TIMES
Orders are processed in the sequence that they are received. We do not offer a rush fee at this time. As of January 2018, we have a 5 – 7 business day for inserts (not including weekends or holidays) order processing time (shipping time not included). For leather notebook covers, please see individual listings for processing times. We strive to process and ship orders as quick as possible.

We always use the address you provide to Etsy through your account. Please double-check your address before ordering. Any change of address requirements may incur additional fees due to the lengthening of your processing times.

TRACKING/SHIPPING OPTIONS
All orders come with tracking that updates within 24-48 hours of shipment. Please be patient with the tracking as it can be slow to update online. CityGirl Planners cannot guarantee shipping times. The Estimated Delivery date on your order is just an estimate, not a guaranteed date. If the USPS cannot confirm your address, there may be delays in transit times

United States Postal Service First Class is the most cost-effective way to ship but is also unreliable as far as expected delivery times. All orders come with tracking that updates within 24-48 hours of shipment. Please be patient with the tracking as it can be slow to update online. CityGirl Planners cannot guarantee shipping times. The Estimated Delivery date on your order is just an estimate, not a guaranteed date. If the USPS cannot confirm your address, there may be delays in shipping.

Priority Mail shipping upgrade options are available for each listing at checkout if you prefer. Please note the Postal Service is no longer guaranteeing 3 days for Priority at this time.

Once an item is marked 'shipped' and in the hands of the USPS, it is out of our control as far as delivery times. For any questions or concerns regarding tracking, please contact your local Post Office first. They will be able to further assist you with information regarding the state of your package quicker than we can. CityGirl Planners is not responsible for damaged, lost or stolen packages although we will help you work with the Post Office to get your issue resolved.

On INTERNATIONAL shipping, your package may be subject to additional fees imposed by the destination country. You, the buyer, are responsible for any costs such as duties, import taxes, and customs clearance fees. As an Etsy seller, we work in compliance with the import laws and regulations of the countries you are shipping to. This includes accurately representing the contents of your package. For example, we must ensure that a sold item is not marked “gift” on a customs declaration form.

Import tax (sometimes known as VAT) is a part of purchasing from another country and it is the responsibility of the buyer. As a venue, Etsy cannot provide specific tax advice. I am not permitted, as a US seller, to charge additional taxes, duties or customs charges, collect and then remit import taxes to other countries as each country has its own rules and rates. So it is collected at the time an item is received at your post office and then remitted to your local tax authorities.

For reference, we have included the Etsy help topic below on VAT which pertains to EU countries. https://www.etsy.com/help/article/5023
Additional policies and FAQs
CityGirl Planners shop hours are Monday through Friday 9 am - 6 pm EST. If you send a conversation outside of these hours, you may not receive a response until the next business hours.

PLEASE NOTE: CityGirl Planners (CGP) materials are for personal use only. Printed materials may not be duplicated and the copy resold. You may gift or resell any purchased materials you no longer need/use/want that was bought for your personal use.

Please read and understand each product’s descriptions, sizes, and formats carefully before purchasing. Note: all pages are hand cut and page size may vary slightly.

Shop policies may change at any time. Thank you for your interest!
Privacy
Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example) if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (UPS, FedEx, or U-Pic Shipping Insurance, for example). We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business Transfers. If we sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, We may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 2 calendar years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, We may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Rebecca Wagner, am the data controller of your personal information. If you have any questions or concerns, you may contact me at within Etsy's Convo system. Alternately, you may mail me at:

CityGirl Planners, PO Box 55559, Lexington, KY 40555

More information

Last updated on Aug 2, 2018
Frequently asked questions
Custom and personalized orders

We are currently not taking on any custom orders. We will update our Social Media sites when custom work becomes available again.

PLEASE NOTE: Any customizations left in the "Notes to Seller" section at checkout, unfortunately, will not be fulfilled unless there has been prior communication with us and agreed upon.

What type/weight of paper do you use for your inserts?

The paper type, brand, and weight are a huge component in our business. We, unfortunately, can't share those details. Rest assured it is a premium paper that is thicker and smoother than standard weight copy paper. Our paper has very minimal show through while not being bulky in your planner. We use a variety of pens and have no bleed issues. Although, some shadowing may occur the heavier you write with some gel, felt tip or fountain pens.

Do you offer any discounts for bulk ordering?

We do not offer discounts for bulk orders at this time.

Wholesale availability

Yes, we do offer wholesale ordering. Please convo us regarding our Wholesale Reseller Program.

I forgot something/wrong size/different format.  I need to change my order.

Unfortunately, once an order is submitted we are not able to make changes within our system. Our order processing backend does not allow us to edit orders. Please be sure to double-check your order (sizing, format, etc.) before you hit submit as we cannot make notational changes on your invoice due to our current sales volume.

You mean I cannot change my order?

As we cannot edit orders in processing, we will need to refund and cancel your current order. You can then place another order for the correct items. Please note: your order will lose its place in the queue. It's always best if you need changes to alert us immediately.

Can you combine shipping on my orders?

No, we are not able to combine shipping on multiple orders or add additional items once it has been placed.