HappyDogCrafts

Each item is handmade. Certain imperfections are what give handmade work its charm. Please view all photographs, read descriptions, and ask me any and all questions before purchasing if you are unsure.

If you receive the wrong item or are missing an item, the error will be corrected as quickly as possible at no expense to you.

We cannot refund items that have been worn, washed, damaged, altered, or otherwise have any odor, dirt, marks, stains, or anything that isn't in new condition, as it arrived.

In the case of a return, it's simple: you get what you paid, how you paid.

We do not refund shipping. Unless there is an error on our part, we do not pay return shipping for you.

If you would like to return an item you must let me know first so we can try to resolve the issue.

We accept the following payment methods: Visa, Mastercard, American Express, Discover, Etsy Gift Cards, and Paypal. Payment must be received before item is shipped.

If you wish to cancel your order, send me a message before it ships. Once shipped, I cannot refund shipping and you will have to pay for return shipping. For more on this, see: Refund Policy.

US shipping is done via USPS, unless otherwise noted. You will be sent a tracking number once your parcel has been shipped. If you would like to purchase insurance for your shipment, please send me a message letting me know.

International shipping is available, however global pricing and timing varies vastly. Please send me a message with your postal code and we can discuss shipping prices and times from there.

FAQ

How do I care for my new ________?

Each item is sent with easy-to-follow care instructions. I find it helpful to keep all of my care tags together, somewhere I'll be able to find them for reference. The care tags I provide have the name of your item on one side and care instructions on the other, so you'll be able to recall what they apply to! They also have contact information for the shop.

If you are unclear on the directions, send me a message! Remember, we are not responsible for damages to items caused by misuse or inappropriate care. I want your garment to last forever! Don't ruin it by guessing - just contact me! Even in years to come. ...regarding your purchase(s), ahem.


- Can you make custom or consignment orders, Kacey?

I can! Pricing, time, shipping, and materials depend on what is being requested and the materials available to me. Message me and let's try to make your crafty dreams a reality!

Be realistic, please. I wish I could make everything out of anything for anyone. Customized colors, stitches, patterns, sizes, fabrics, and materials for items in my shop (or similar ideas) are all very possible. A Yoohoo-dispensing robot dog (although my dream) is not something I can create.

- You seem really accessible, but are you actually going to respond to my emails/messages?

Yes!

I want you to be able to shop here with confidence and that requires answering every question you may have. Honesty, integrity, knowledge, and accessibility are key to encouraging a confident purchase. Handmade adds a personal quality to the transaction. I'm here to help, to explain, to defend, and to describe.

- Do you gift wrap?? I'm buying this as a gift, and having you send it directly to my brother.

Sure! I will have to charge you a little for it, however.

Send me a message before you buy and we'll discuss the pricing and turnaround time in more detail.