happythoughtsgifts

Orders begin the production process as soon as they are received so refunds cannot be issued once an order is placed. Personalized items are not returnable.

If you receive an item that has an error or is damaged in shipping, please notify me within five days of receipt of the order. If there is a mistake on my part, I will replace the item. If an item is defective, I will request verification of the defect via return or photo (including photos of packaging if damaged) and will provide a replacement upon verification.

My shop accepts Etsy direct checkout and Paypal.

Standard Shipping information:
Orders will ship out in approximately 7-10 business days from receipt of paid order with complete personalization details provided (may be longer during busy times-see shop announcement for variations). Most orders ship by First-class mail and many listings have an option to upgrade to Priority Mail. Shipping upgrades change the shipping method ONLY, not the production time.

If you need an order to ship sooner than stated, please send a message BEFORE you place the order to make sure the turnaround time can be accommodated and, if so, I will provide instructions on how to place a rush order. Rush requests cannot be accommodated if they are not agreed upon prior to the order being placed and rush instructions aren't followed. PLEASE DO NOT PUT RUSH REQUESTS IN THE NOTES TO SELLER WITHOUT PRIOR DISCUSSION!

Orders are processed in the order in which they are received. Information provided in "Notes to Seller" is viewed when production begins. If you have questions, please contact me before you place your order.

Please carefully review your shipping address before placing order. Items will be shipped by USPS or FedEx home delivery. Items shipped valued over $100 may require a signature upon receipt. Be sure to provide the correct shipping address on BOTH your Paypal account and your Etsy account. I cannot be responsible for packages not received if the wrong address is provided or for requests for address changes once an order has been placed. Refunds are not available due to delays by shipping company.

The invoice will be updated with notification when the item is shipped and tracking information will be included, when available.

Currently, I only ship to the United States, with a few items to Canada and Australia. International shoppers will be responsible for any customs fees, taxes and duties that may be incurred.

If you are in the Little Rock, AR area and want to pick up your item, please use the code LOCAL2011 and the shipping fee will be waived.

My office hours are typically 8 am - 5 pm, Monday-Friday.

PRODUCTION
My customized items are created using high-quality blanks and other materials with great attention to craftsmanship and details. Ribbons, trims and other accents may be subject to availability. Slight variations may occur. Please note that colors on printed pieces may vary in brightness and intensity from those as viewed on a backlit computer monitor. If you have any concerns over color or font lettering, please contact me prior to placing your order for recommendations. If you would like a more detailed description of any product or recommendations for your order, please send me a message. I will make corrections to punctuation and grammatical errors unless otherwise requested.

ORDER DETAILS
If I have a question about your order, I will send you an Etsy conversation. If no response is received within one week, I will prepare the item(s) using my recommended selections. If any minor selections are left blank, I will produce using the default options shown.

Please make sure that initials are provided in the order requested in the item description. Please double check sizing and measurements provided for all items as refunds or replacements cannot be provided for sizing issues. If you need help with a size, refer to the measurements or contact me if questions about sizing.

Proofs are included for certain items such as most embroidered items, cutting boards, wine bags, cake pans, trays and license plates if they are requested with the order in the notes to seller. In order to keep the pricing down, proofs are not included on all other items but they can be provided for an additional charge (message for details). Proofs are not available prior to purchase. Orders with a request for a proof may have a longer turnaround time.

ORDERS RECEIVED
If you have any concerns about your order, I would appreciate a message prior to a unfavorable review as I want you to be happy with your order!

Refunds or replacements cannot be given for merchandise damaged due to wear and tear.

COMMUNICATION/MISCELLANEOUS
All communication regarding orders and questions should be directed through the etsy conversation system.

Photographs of your finished product may be used as examples for future sales. If you do not want your item to be photographed for future promotions, please advise when you place your order. ALL PHOTOS AND DESCRIPTIONS ARE PROPERTY OF HAPPY THOUGHTS GIFTS AND MAY NOT BE REPRODUCED WITHOUT PERMISSION.

Please do not send requests for information about product suppliers, production equipment, etc. because I am not able to share this information.

I will do my best to make your buying experience a pleasant one!

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for customization, for example).

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Mailchimp as the legal basis for the transfer.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• For purposes of EU data protection law, I, Alice Cooner, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] happythoughts.us. Alternately, you may mail me at:
Alice Cooner, Happy Thoughts Gifts, 2701 Kavanaugh Blvd. Suite 211, Little Rock, AR 72205

If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.