I hope you are completely satisfied with your order. If not, please contact me with the exact reasons why so I can improve my product, and better serve you.

If - for some reason - an item arrives damaged, please email me a picture of the package that was damaged by the post office and the product itself. I will send a replacement to you at no cost.

Paypal is preferred, but e-checks, checks, and money orders also are accepted.

Paypal payment is due within 2 DAYS, or your order will be canceled. Payment by check or money order is due within 1 week. Immediate or same-day Paypal payments are extremely appreciated.

If you are mailing a check or money order, please include your Etsy user name on the check. Your order will ship when this form of payment clears the bank.

If paying with an e-check, I will not mail your item when the funds have been deposited in the bank (generally 3-5 days).

Thank you!

All purchases will be shipped out upon receipt of cleared payment.

All items ship twice a week unless otherwise requested or noted via first class national and international mail.

Please ensure that your Etsy address matches your Paypal shipping address. Orders will be delayed if they do not match since I will be checking to confirm the correct address before shipping.

*** Please be aware that the U.S. Postal Service now requires customs forms on ALL international packages. Any charges, including fees and taxes resulting from customs, are the responsibility of the buyer. Harvest Moon by Hand does not cover custom fees imposed on international orders. ***

…Insurance…

Please contact me for insurance costs and wait for a revised invoice before sending payment.

…Combined Shipping…

Combined shipping is offered for multiple items only if payment is sent for all items in one transaction. Please inquire about this option.

Custom Orders:

In addition to ordering items that are already made at my shop, I also do custom work. Please email me with your request. (Examples of some of the work I’ve done is at http://www.flickr.com/photos/picturesbyann .

Bulk Discounts (of the same product):

Over 20 items - 10%
Over 50 items - 15%
Over 100 items - 20%

Large Order Discount:

Over $100 - 10%
Over $200 - 15%
Over $300 - 20%

This discount applies to multiple items (e.g., any combination of items over $100).

Only one of these discounts applies to your purchase, whichever is more applicable to the order.

Layaway:

Harvest Moon by Hand offers a layaway program. If you see something you like in the shop, but would prefer to pay for it over a period of time (without interest!), just contact the shop.

Layaway is available for up to 3 months. Simply divide your payment into 2 or 3 monthly payments that fit your needs. Let Harvest Moon by Hand know the amount you want to pay each month, and a listing with that amount will be posted for you in the shop. When the item is paid in full, it will be shipped.

Please note: A 30% non-refundable down payment is due with 5 days of the order. The order must be paid in full within 90 days. Anything paid towards the item is non-refundable if the item is not paid for within 90 days.