HauntedCypress

Now at HauntedCypress.com !

Ponchatoula, Louisiana

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    NOW AT www.HauntedCypress.com !!!

Announcement

Last updated on Sep 23, 2019

NOW AT www.HauntedCypress.com !!!

Items

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Nell Bentz

Contact shop owner

Nell Bentz

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About HauntedCypress

Sales 644
On Etsy since 2014

We've moved over to www.HauntedCypress.com ! Come see us!

Shop members

  • Nell B.

    Owner, Creator

  • Carl Bourg

    Assistant

Shop policies

Last updated on May 9, 2022
Haunted Cypress Studios is a one girl operation and I take great pride in creating unique, handmade, one-of-a-kind pieces with extreme love and attention to detail. "Do unto others" is a philosophy I strive to live by, so I try my absolute best to make sure I treat my customers just as I would wish to be treated. My life tends to get hectic at times, but I try to answer all messages as quickly as possible! Please feel free to message me, Nell, by Etsy convo with ANY questions or concerns, possible custom requests, or if there happens to be any issues with an order, or if you simply want to chat!
As a small local business, I sincerely appreciate all of my customers near and far for the tremendous amount of support, I couldn't make this dream come true without you<3

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
If your item has arrived faulty or damaged, please contact me immediately so I can resolve the problem as quickly as possible! Refunds and exchanges are considered on a case-by-case basis.
Payment
I accept PayPal, credit cards through Etsy, and Etsy gift cards.

*We do not accept cancellations, especially once an item has been shipped.
*If payment for an item is pending for longer that 24hrs, the transaction will be cancelled.
Shipping
Domestic orders will be shipped out *within 1-3 business days after payment is received* (this does not include Sundays or holidays) using USPS 1st class or USPS Priority with tracking. Orders typically arrive between 3-5 business days after shipped.

*Special delivery methods and insurance can be added upon request.

!!!!PLEASE double check that your shipping address is correct and includes a first and last name. This can cause extreme delays in the arrival time of your package.


**ATTN: Delays within the US Postal Service are very common during the busy Holiday season, please keep this in mind before making your purchase!
Tracking numbers are provided with every order, please check your tracking# if you have any concerns with the arrival time of your package!

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***INTERNATIONAL BUYERS PLEASE NOTE:
1) Some countries may charge extra import taxes, fees, VAT, etc. upon arrival of shipments. Please be aware of your country's customs fees before completing a purchase. Your customs charges are your own responsibly and are unrelated to the shipping fees of my shop. Also, any requests to dishonestly label a purchase as a "gift" on customs forms to avoid paying these fees will be kindly denied:)

2) International order arrival times VARY BY DESTINATION. Once in transit, your item may take between two weeks to a month or more to arrive depending on the circumstances. Please ask for upgraded shipping if you need it by a specific date!
Additional policies and FAQs
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Disclaimer:

*Jewelry made with sharp bones such as catfish barbs or garfish scales are not
meant for children and should be worn with care.

*Certain pieces are made with delicate materials such as cypress twigs and must be
worn gently as to not damage the piece.

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How to care for your wooden jewelry:

*STORAGE: While not being worn, it's best to store you wooden jewelry at room
temperature in a dark space, preferably in an airtight bag. Avoid direct sunlight and
humidity, do not leave in a car or on a windowsill. If your piece does get wet, dry it
off immediately.

*WEARING: Never submerge your wooden jewelry in water. While wearing, avoid
contact with hairspray, perfumes, or lotions to prevent damage or discoloration.

*MAINTENANCE: If your piece is starting to look a bit dull, use a cotton polishing
cloth and buff with the grain. You may also apply a dab of beeswax or mineral oil
*sparingly* to bring out the shine. (Too much may cause an unsightly buildup.)

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Issues:

*I am confident that all of my items are made and packaged with extreme love and
care, but if for any reason you are unhappy with your transaction or something
arrives defective, PLEASE contact me immediately so that I can correct the
problem ASAP. I take my business very seriously would never intentionally send a
broken item or try to "get one over" on anyone. I love my customers and will do
anything within reason to make you happy:D Shoot me an Etsy convo or an email at
HauntedCypress [!at] yahoo.com to report any issues or concerns!

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