healingcrystaljewel's Shop Policies
I live in central BC, Canada, surrounded by mountains and pristine lakes where I draw my inspiration from.
Every stone has its own special qualities which I try to capture in my designs, while still allowing the healing energy to transfer freely to its wearer.
I've been making jewelry for about 8 years and quickly discovered a love of working with wire, and how it can be used on its own as a component in a design. I started designing with healing crystals when I was looking for a complement to medication I was taking for Depression. I wanted to use a more natural approach, a way to help me balance my life, allow my creativity to prosper. Working with healing crystals and gemstones, as well as using other holistic healing methods, has helped me find some of that balance and focus. I use wire in many of my designs as a way to feed my spirit in my healing journey, as I'm hoping my jewelry will help you heal your own body and spirit.
This site is not affiliated in any way with healingcrystals.com
Healing Crystal Jewelry accepts payments via Visa, Mastercard, American Express and Paypal.
When payment is confirmed, the item will be shipped within 1-2 days, unless a longer lead time is required as stated in the item purchased description.
Custom orders will require full payment at the time of ordering as PayPal will not cover purchases made with multiple payments. See their policies on purchase protection here https://www.paypal.com/ca/webapps/helpcenter/helphub/article/?articleID=FAQ645&m=SRE. If a custom order is cancelled once work starts, due to the personal nature of custom orders, only 50% of the payment will be refunded. If only materials have been ordered, and no work started, a 20% restocking fee will be charged on cancelled orders.
***Deadline to order for Christmas delivery to Canada/USA is 1pm (est) Mon. Dec. 8th (regular post) and Dec 12(Xpedited Post shipping upgrade). All other countries require a shipping upgrade, please contact me firsT.
To keep shipping costs as low as possible, most items will be shipped as flat as safely possible (ie. under 2cm, 5/8"). Items will be sent to the Etsy address provided unless otherwise specified. Please make note in the comments section if this is a gift to be sent to another address, but please note that due to Customs regulations, I cannot leave the purchase price off the outer package for non-Canadian orders.
*If there is postal/delivery damage to any items you receive, please keep the packaging/item as proof will need to be sent for insurance purposes, and you may be asked for pictures of damages, or for it to be returned.
SHIPPING TO CANADA
Shipping is by Canada Post. Items will be sent in a zipped bag with a piece of non-tarnish paper included, which is then carefully packed in bubble wrap and secure envelope or box. Shipping standards are 3-14 business days.
SHIPPING TO USA
Items will be shipped by ground, which can take anywhere from 4-10+ business days, depending on how quickly it gets thru Customs. Customs fees and taxes are the responsibility of the customer. Please contact the Post Office or Customs Office to determine what these fees and taxes will be. Insurance will be added on orders that are not replaceable, or that are over $100, and is included in the shipping costs.
Delivery standards are only an estimate and can take up to 6 weeks, in some cases. Orders will not be considered lost until 6 weeks and will be replaced/refunded after this time has expired.
SHIPPING TO EUROPE/GREAT BRITAIN
Items will be shipped by ground, which can take anywhere from 10-20+ business days, depending on how quickly it gets thru Customs. Customs fees and taxes are the responsibility of the customer. Please contact the Post Office or Customs Office to determine what these fees and taxes will be. Insurance is included in the shipping costs. ***Delivery standards are only an estimate and can take up to 6 weeks, in some cases. Orders will not be considered lost until 6 weeks and will be replaced/refunded after this time has expired.
****I try to correctly estimate my shipping costs and do not make money on what you pay to have your item shipped to you. If the actual shipping costs are less than you paid by $1+, I will reimburse the overage. ****
Refunds and Exchanges
I offer a 30-day 100% satisfaction guarantee. If you're not happy, I'm not happy. Please contact me so we can work to resolve your issue, since I'd much rather you wore your Healing Crystal jewelry than have it sitting in your jewelry box collecting dust.
If for some reason you want to send it back you can do so within 30 days from the date of receiving the parcel. The conditions of return are: sending jewelry that was not worn, placing it in the original box with receipt or invoice, and returning it with postage and insurance paid. Jewelry offered by Healing Crystal Jewelry is guaranteed to be without defect. If there is a construction defect, return the item to me for repair (I'll reimburse shipping so keep your receipt). If the item is unable to be repaired, I will reimburse to the original payment method after it is returned, or you may ask for a store credit.
If you have damaged your jewelry it can be normally be repaired. The repairing fee depends on the extent of damage and is always quoted and fixed after a thorough examination of the damaged piece. Leather wrap bracelets will be re-strung free of charge in the first 30 days. After that, the re-stringing fee is $10 for the first wrap and $6 for each additional wrap. For all repairs, you pay to ship it to me and I will pay to ship it back after repair.
Last Updated December 4, 2014